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Automated Client Conflict Resolution

What

FileWave can automatically resolve conflicting new desktop clients when they enroll.

When/Why

Client enrollment conflicts are common in production environments. Devices may be re-imaged, certificates may no longer match, or a device may return with a name or fingerprint that conflicts with an existing record. The conflict itself is not the problem; it simply means FileWave needs to know how to handle the incoming device.

Automatic conflict resolution can save time during large imaging or enrollment windows, but it also bypasses part of the protection provided by client-based certificates. Only enable it when the resolution behavior is understood and matches your enrollment process. In higher-security environments, or when you are unsure which action is safe, use manual or mass conflict resolution instead.

Prerequisites

  • Automatic enrollment must be enabled. The automatic conflict resolution option is only available when auto-enrollment is enabled.
  • The FileWave administrator must have permission to manage automatic enrollment and automatic conflict resolution.
  • You should have already tested the conflict-resolution behavior on a small set of devices before relying on it during a large enrollment event.

How

  1. Open the New Clients/Desktop Clients dialog in FileWave Central.
  2. Confirm that automatic enrollment is enabled.
  3. Enable Automatically resolve conflicts.
  4. Choose the resolution behavior that matches your policy for conflicting clients:
    • Ignore new conflicting clients leaves the existing client record alone and refuses the incoming conflicting client for now.
    • Remove old clients and enroll new removes the old record and enrolls the incoming client as the new managed device.
    • Replace old clients with new lets the incoming client take over the existing record, including its existing clones and associations.
  5. Click Save to confirm the preference.

Do not enable automatic conflict resolution just to clear a busy New Clients list. During re-imaging or back-to-school enrollment windows it can be useful, but a wrong automatic choice can replace or remove records faster than an administrator can review them.

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