Manual Client Conflict Resolution (Multiple Devices)
What
Use manual conflict resolution when several newly enrolled clients need the same conflict decision. Resolving those conflicts together is faster than opening each device one at a time.
When/Why
Client conflicts are common during reimaging or refresh projects. For example, wiping a device and setting it up again with the same name can create a conflict because the new device certificate does not match the existing record. Use bulk resolution only when the selected conflicts should all be handled the same way.
Device enrollment conflicts based on name, fingerprint, certificate, or similar identity data help prevent duplicate records and protect device identity. Test the resolution on one device first, then use bulk resolution only for conflicts you have grouped and reviewed.
How
To resolve multiple conflicts at once, select the records in the New Clients window, then choose Solve Conflicts:
Sort by the status column to group similar conflicts before resolving them.
In the conflict window, click Show Details when you need to inspect why the selected devices are in conflict:
In the detail view, you can inspect any particular device:
In the resolution window, choose how to resolve the selected devices, then click OK. The example below replaces the existing records with the new clients.
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