Skip to main content

Retiring a device from FileWave

WhetherUse sellingthis article as the starting point when a device is leaving FileWave management, being reassigned, sold, disposed of, or removingpreserved devicesas thatan noinactive longerrecord. functionThe orkey arerule beyond use, it may be necessaryis to remove themor reset the device's management path before you delete the record from FileWave. TheIf followingmanagement stepsis still active somewhere else, the device can check back in or be recreated by a platform sync.

If you only need to stop managing a device but keep its historical record, archive it instead of deleting it. See Archiving Clients.

Choose the right offboarding path

Device or scenarioPrimary cleanup pathUse these articles macOS computer with FileWave ClientUninstall the FileWave Client if the Mac should assiststop checking in. If the Mac is also MDM enrolled, remove the MDM profile or wipe the device as appropriate.Uninstall the FileWave Client on macOS, Archiving Clients, Wipe Device for macOS Windows computer with thisFileWave process.ClientUninstall

Thethe basicsFileWave are:

Client
    while Ensure all enrolment configuration is removed fromthe device can still receive Filesets, then delete or archive the record after the uninstall has run.Uninstall the FileWave Client on Windows iPhone, iPad, or Apple TVRemove MDM enrollment or wipe the device. If the device is wipedleaving Deletethe organization and is assigned through Apple Business Manager or Apple School Manager, release it from Apple.Archiving Clients, Apple release links below Android Enterprise deviceUse the Android wipe/removal path and wait for the Google synchronization state before deleting the FileWave record.Removing Android Devices ChromeOS / ChromebookHandle the device fromin withinGoogle FileWaveAdmin Console

    Chromebooks follow a different removal path becausefirst. FileWave syncs ChromeOS deviceChromebook records from Google AdminAdmin, Console. For Chromebooks, use Removing ChromeOS /so Chromebook devicesoffboarding insteadis of treating the record likenot a normal FileWave Client uninstall/delete workflow.

    Removing ChromeOS / Chromebook devices Inactive record you may need laterArchive the client instead of deleting it. Archived clients do not consume a FileWave license and are hidden from normal views.Archiving Clients

    Before you delete a device

      Decide whether the device should be archived, wiped/reassigned, or permanently removed. Remove the active management path first. That might mean uninstalling the FileWave Client, removing an MDM profile, wiping the device, deprovisioning a Chromebook, or waiting for an Android/ChromeOS Google synchronization. If the device is leaving Apple Business Manager or Apple School Manager ownership, release it from Apple before reuse or resale. After the management path is removed or the wipe command has been sent, delete or archive the FileWave record and run Update Model. Verify the device does not return after the next check-in or platform synchronization.

      Apple Business or School Manager Specific

      WhereIf devices are MDM enrolled through aApple Business Manager or Apple School Manager account,and if the devices arewill no longer going to belong to the organisation,organization, theyrelease should be releasedthem from Apple. PleaseReleasing seethe Apple'sdevice documentationprevents tofuture actionAutomated thisDevice process:Enrollment assignment by that organization.

      After releasing a device, arun subsequentthe synchronisationrelevant withFileWave Apple/DEP shouldsynchronization removeso the FileWave view reflects the change. If the device is not released and still has an Automated Device Enrollment profile assignment, wiping it can cause it to enroll again.

      Delete from FileWave

      Once enrollment, client software, or platform synchronization state has been handled, delete the DEPrecord Associationsfrom ManagementFileWave view.

      if

      Ifyou devicesno arelonger not released, after being wiped, they will forceneed the userhistorical to re-enrol the device, if there is still an associated DEP Enrolment Profilerecord.

      Pre-Deletion

      There are two choices:

        1. Wipe devices
        Remove enrolment, e.g. selling devices to users, allowing them to keep data.

        Wipe

        Either locally trigger devices to be wiped or where possible, FileWave Central Admin App may send a command to wipe devices.  Update Model after actioning a Wipe command.

        Not Wiping

        If devices are not to be wiped, enrolment should be removed from the devices.

        Device Type Apple MDM Enrolled FileWave Client Enrolled Apple Mobile Remove Enrolment Profile*
        - Apple Computer Uninstall FileWave Client
        Windows -

        * Apple Enrolment Profile may be removable from Settings.

         If Apple devices are enrolled with a setting to prevent the MDM Enrolment Profile from being removed through Settings, Archiving a device sends a command to remove the Enrolment Profile from the device.

        To Archive a device, openOpen the FileWave Central Admin App,App. select

        Select device,the rightdevice or devices in the Clients view. Right-click and choose ClientDelete. StateRun >Update Archive,Model. followed

        If any enrollment configuration or client software remains active, the device may check back in or be recreated by ana Updateplatform Model.

        sync.

        UninstallingIn FileWavethat Client

        case,
        macOS

        Please followfix the instructionsplatform-specific oncleanup removingfirst, then delete or archive again.

        Related Content

          Archiving Clients Uninstall the FileWave Client
            on Windows             Uninstall the FileWave Client on macOS Removing
            Windows
            Android

              Click on the Start Menu button

              Devices               Removing

              TypeChromeOS remove/ inChromebook the search bar

              devices

              Choose Add/Remove Programs

              Scroll down to find the FileWave Client

              Click Remove

              Allow the FileWave Client to uninstall

              Deletion

              Once devices have been wiped or any enrolment has been removed, the devices may then be deleted from FileWave.

                Open the FileWave Central Admin App

                Select device(s) from the Clients view

                Right click Choose Delete Update Model

                Archived devices may be either deleted or left in FileWave.  Archived clients are merely fixed records, there is no further attempts to communicate with the device and they do not use up FileWave client licences.

                If any enrolment configuration is not removed from the device prior to deletion, the device will attempt to check back and may recreate the device record.

                Back to top