Removing Android Devices
Use this page when an Android Enterprise device should be wiped, reassigned, retired, or removed from FileWave. Android devices are synchronized through Google's Android Enterprise management path, so deleting the FileWave record alone is not enough if Google still considers the device managed.
Choose the right Android removal path
| Situation | Recommended path |
|---|---|
| Device is being retired, sold, disposed of, or fully reset | Send the wipe command, wait for the next Google sync/state change, then delete the device from FileWave and run Update Model. |
| Device was erased locally or disappeared before FileWave sent a wipe | Do not rely on deleting the FileWave record alone. Google may add it back during synchronization. Resolve the managed device state in Google/FileWave first, then delete it. |
| Device is being reassigned inside the organization | Wipe/reset the device as appropriate, but keep the management path active if the device should remain managed. |
Wipe and remove an Android device
- Send the Android wipe command to erase the device.
- Run Update Model if the command was sent from FileWave.
- Wait for the next Google synchronization. The device should turn red in FileWave when Google reports the changed state.
- Delete the device from FileWave.
- Run Update Model again.
If the device comes back
If the device is erased locally, the FileWave Client is removed, or the FileWave record is deleted before the Android Enterprise state is cleaned up, FileWave and Google may still consider the device managed. Deleting it from FileWave can look successful at first, but Google can add it back on the next synchronization.
Use the same cleanup path: resolve the Android Enterprise device state, send the wipe command when possible, wait for the Google synchronization state, then delete the device once FileWave shows it is ready to remove.
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