FileWave Official Version Support Statement
Supported release families
FileWave officially supports the current release family and the immediately previous release family (N and N-1). Release families are generally published quarterly. Because version numbers change, use the Downloads area to identify the current packages.
What does “officially support” mean?
We will investigate and patch significant issues in these versions. We do not produce patches for versions older than N-1, focusing instead on current versions and future improvements. If an issue is found in an older version, remediation will be in the form of an upgrade or a patch to a more recent version.
FileWave Technical Support can still help diagnose issues on earlier releases, but issues on unsupported releases are not escalated to Engineering for a new patch. The supported resolution may require upgrading to a current release family.
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