Observe Client - EOL

FileWave removed the Observe Client feature from the computer client in FileWave 14.8.0. TeamViewer replaced it for remote-control sessions.

TeamViewer provides remote support for FileWave-managed devices, but available actions differ by platform. Windows and macOS support remote control when the required apps and permissions are configured. iOS/iPadOS and ChromeOS provide screen sharing rather than screen control. Android screen control depends on the device model and the appropriate TeamViewer add-on. See the TeamViewer Functional Overview before planning a replacement workflow.

FAQ

Q: How does this impact older clients?
A: After the FileWave Server is upgraded to 14.8 or later, Observe Client is no longer available, regardless of client version.

Q: How does this impact Client Preferences?
A: The admin console and Superprefs Editor no longer provide VNC port options. The Privacy Preferences for 'Managed Remote Control' and 'Prompt client for remote control access' are still used by TeamViewer.

Remove Superpref Filesets that only define VNC ports; those settings no longer have any effect.

Before starting a replacement session, confirm the technician’s TeamViewer license assignment and remote-session permission, the full TeamViewer application on the technician’s Mac or Windows computer, and the appropriate Host or QuickSupport setup on the managed device. Then follow Start a TeamViewer Remote Session and test the expected prompt and viewing or control behavior on one device. Upgrading FileWave alone does not establish that these prerequisites are complete.