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Troubleshooting

Kiosk

Enable core dumps for booster crashes

Boosters Troubleshooting

For Debian It is important that you undo this after the issue has been identified. Step-by-step guide edit this file:sudo vi /usr/local/etc/filewave/supervisor/supervisord-booster.conf Uncomment this line:command=/bin/bash -c "ulimit -c unlimited &...

Offboarding Clients

FileWave Client

FileWave Error Codes

FileWave General Info Troubleshooting

Server Error Context Explanation Solution -8 During Database Verification There are some orphaned objects in the database The first thing to do is to run a DB compact. You can run it from Xserver
monitor which is in /Applications/FileWave.
Th...

Filesets - A Closer Look

Filesets / Payloads

Contents, Properties, Settings, Revisions and Dependencies

How to Restart FileWave Components

FileWave General Info Troubleshooting

There may be times where you will need to restart all components within the FileWave server, or just a single component (postgres or apache). From your macOS or Linux server you can type "fwcontrol", which should give examples of fwcontrol usage. macOS or Lin...

Desktop A-Game

Top Tips

How to set FileWave Server components to debug mode

FileWave Server Troubleshooting

For troubleshooting purposes, it may be useful to set the FileWave server to debug mode. When troubleshooting issues with the FileWave server, booster, LDAP collection and syncing, as well as Software Update catalog issues, debug logging will give you extra in...

Cloud Hosting

Community Engagement

FileWave Server Pre-Upgrade Backup

FileWave Server

What In order to ensure data integrity during upgrade, version 14 of FileWave introduces a pre-upgrade backup utility to make doubly sure that the FileWave database and configuration files are protected. When/Why This additional layer of security protects u...

Apple MDM

Top Tips

FileWave Log File Locations

FileWave General Info Troubleshooting

The following lists the locations of log files, as well as some additional files used by FileWave across the FileWave family of products FileWave Admin FileWave Admin Logs Details File Location FileWave Admin LogLogs all FileWave Admin Connecti...

FileWave Version
16.0.x

Android EMM

Top Tips

fwxserver folder relocation in FileWave Server 13.1.4+ on macOS and Linux Platforms

FileWave Server Troubleshooting

Does this affect my installation?  If you are on FileWave Server 13.1.4 or higher this article will not apply to you. To determine whether action is required from you immediately prior to the upgrade to FileWave 13.1.4, please run the following command as ro...

Using PsExec to Remotely Restart the FileWaveWinClient Service

FileWave Client Troubleshooting

What Using PsExec to remotely restart the "FileWaveWinClient" Windows service allows you to remotely manage the FileWave client on Windows devices. This can be useful in situations where the client is not functioning properly and needs to be restarted in orde...

Resolving Network Issues with FileWave Server or Boosters on macOS when using Carbon Black EDR Extension

FileWave General Info Troubleshooting

What FileWave has observed network issues when the Carbon Black EDR (Endpoint Detection and Response) extension is installed on a FileWave server or booster running on macOS. The issues can manifest as Boosters stopping to answer or respond, leading to disrup...

Apple MDM

Apple General Info

With the exception of macOS, all Apple devices are managed purely through MDM.  macOS devices on the other hand, relies upon the FileWave Client, however, when MDM enrolled, benefit from the additional features 

FileWave End-User Notifications

Kiosk

FileWave Client Configuration

FileWave Client

Essential so devices can contact the FileWave Server, with optional entries, but may require altering.

APNs

Certificates

MDM/DDM communication relies upon Apple's APNs cloud service.