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For troubleshooting, you can temporarily increase FileWave Server logging. Debug logging can help with server, Booster, LDAP collection/syncing, and Software Update catalog issues by adding detail that you or FileWave Support can use during investigation. Step...

What FileWave 14 and later create an automatic pre-upgrade backup of the database and key configuration files before the FileWave Server upgrade continues. When/Why This backup helps with recovery if an upgrade fails. It includes the database, required configu...

Webmin GUI For an on-premise FileWave Server, the Webmin GUI can help you review or adjust Debian OS-level settings such as time, networking, DNS, routing, and passwords. FileWave-hosted servers do not expose this Webmin interface. Set the root password during...

What FileWave has observed network issues when the Carbon Black EDR (Endpoint Detection and Response) system extension and network filter are installed on a FileWave Server or Booster running on macOS. The most common symptom is that the Booster stops respondi...

Collection of Personal Data Use this article when you need personal data collection disabled at the FileWave license level. When this is disabled at the license level, FileWave Clients cannot collect those inventory fields because the option is no longer avail...

What Webmin is included with self-managed FileWave appliances for server-level configuration. This article applies only to self-managed or on-premises FileWave Server appliances. Hosted FileWave customers do not manage Webmin access on the hosted server. When/...

What This article explains what FileWave backs up for Hosted FileWave Servers, how often those backups run, and when a restore request usually applies. When/Why FileWave performs daily backups for Hosted FileWave Servers and retains those backups for 30 days. ...