Details of Allowing / Disallowing Collection of Personal data on a License Level

Collection of Personal Data

Use this article when you need collection of the inventory categories listed below disabled across your FileWave license. This is a license-wide restriction, not a setting for one selected device. When it is disabled at the license level, FileWave Clients cannot enable that collection through Client Preferences. Stopping new collection and removing previously collected data are separate steps.

Environment

FileWave Server and Client

Changing Data Collection

By default, FileWave can collect personally identifiable inventory data. 
FileWave can disable collection of this data globally through your FileWave license. To request this license-wide change, contact FileWave Customer Success.

Once the restriction has reached the clients, it prevents new collection of these inventory categories. Previously submitted data follows the cleanup behavior described after the list:

• geolocation data (the device's last reported location in latitude/longitude format)

• application usage data (how long, how often, and when an application has been opened, used, or closed)

• login data (who logged in to a client device and when)

After personal data collection is disabled, FileWave preserves the last submitted geolocation data set. To remove that saved location data, contact FileWave Support. Login data and application usage data are erased from the database after clients receive the new configuration and check in with the inventory server. Do not treat the license change alone as confirmation that this check-in or cleanup has completed for every device. Confirm the affected clients have received the change, and review any retained location data with Support. See Location Tracking Setup for the separate license, Client preference, and OS permission checks. These controls concern the listed inventory categories; they are not a blanket assurance that FileWave holds no identifying information.