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Creating profiles with parameters in them is the ability to insert string/bool/int/datetime parameters into a profile so that they can be dynamically used on many devices. The following will help you understand what fields can be used, and what information wi...

The primary management tool for client management / MDM on iOS and macOS X is the Profile Editor. It can be accessed through either the Desktop Fileset or Mobile Fileset tool.  FileWave 16.4 and later: See Checking Apple Profile Compatibility to review support...

Starting in FileWave version 13.1.0 you now have the ability to automatically assign ADE (formerly known as DEP) profiles to devices. Step-by-step guide Start by opening up the ADE Profiles UI (Assistant → ADE Association Management), and verify you have pro...

The following steps will assist you in the enrollment process for iOS devices with Apple Configurator 2 into FileWave. This guide assumes you've already set up DEP in FileWave and that your devices are assigned to a MDM server within Apple School/Business Man...

The actual (re)Enrollment phase is where the rubber meets the road regarding your planning effectiveness.  No planning is ever perfect, but the more prepared you are, the more successful you are going to be. During the enrollment and (re)Enrollment phase, the...

After the (re)enrollment process is complete, the work doesn't stop. The post (re)enrollment phase (also known as the day-to-day phase) is equally critical to ensure a smooth transition for end users and to maintain the security and performance of your organiz...

What Communication is one of the controls that keeps a device refresh from turning into a ticket storm. Users need to know what is happening, when it is happening, what they need to do, and where to go when something does not work. That communication should st...

  During a device refresh or back-to-school rollout, security work should happen before devices return to users. Use FileWave to check patch status, enforce required settings, deploy notifications, and report on devices that still need attention. Protect devic...

FileWave loves Apple, and so do our customers.  If you happen to be one of the organizations that have chosen to incorporate Apple devices into their infrastructure, from iPads to MacBooks, here are some crucial considerations for a successful refresh and (re)...

FileWave may love Apple, but we also love Microsoft Windows.  (In the same way that you don't have a favorite child) Microsoft's Windows platform is widely used in various organizations due to its versatility and familiarity. For a successful device refresh o...

FileWave supports two distinct Google device platforms, Chromebooks and Android devices. Each platform has its own setup and management considerations. Chromebook Integration FileWave support for Chromebooks is primarily focused on device visibility and organi...

With Apple School Manager you can: Transfer licenses­ This feature will allow you to transfer licenses from one location to another Share licenses ­ Share licenses between purchasers that have been assigned, and have access, to the same location Simplifie...

With iOS 16 and Apple Configurator 2, it is possible to add macOS devices to ASM and ABM. This means that devices not acquired via an Apple Purchasing Account tied to an Apple account can now be added manually using Apple Configurator on an iPhone. Requirement...

New to Automated Device Enrollment (ADE) process? Do you have a create full of macOS devices that need to be prepared and issued to end users? Did this need to happen yesterday? The world of ADE device provisioning has been a great help and has improved the s...

Description Testing macOS device enrolments can be very time consuming, since a device must be erased and OS reinstalled on each attempt.  A Virtual Machine (VM) may be used to substantially reduce the amount of testing time.  Although VMware has been used in...

Problem "VPP token is Revoked" error is displayed in the FileWave Admin> Dashboard or when trying to run a manual VPP sync in the "VPP and DEP" tab of FileWave Admin preferences. This can be caused if you try to enter the same VPP token in Apple Configurator....

When you associate VPP assets via users association there can be messages in the kiosk. Here is what these messages can mean: unavailable for this application's organization When the total available count of license is 0. Meaning you have no purchased licens...

Description When creating an ADE (formerly DEP) association or running another ADE synchronization action, FileWave may show this error: DEP error: Forbidden. The most likely causes are: The FileWave Server SSL certificate changed. Check Preferences > Mobile ...