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Un-install Filesets
What There will likely come a time when software installed is no longer required. What options are there for removing installed software. Options Self-Healing The verification settings ‘Self Healing’ and ‘Download if Missing’ ensure that any files include...
FileWave SaaS Service Level Agreement
This Service Level Agreement (this “SLA”) is incorporated into the Terms of Service between FileWave and Customer (the “Agreement”). The provisions of the Terms of Service resp. End-User License Agreement also apply to this SLA. A. DEFINITIONS “Designated S...
Profile Payload Planning
What Apple Profiles contain Payloads Payloads provide configuration options As of macOS 11, Profiles may only be delivered to devices which are also MDM enrolled. (MDM is the only enrolment option for iOS and similar OS types). That’s the fundamentals...
Android Policy Planning
What Android Policies provide a method of configuration. Key aspects: Policies may contain multiple types of settings Multiple Policies may be pushed to devices Example Policy, allowing Developer Settings, including setting Debug: Possibly, one of ...
Android System Apps
During provisioning of devices, Android, by default, disables the built-in System Apps. This of course, may be undesirable. FileWave 15.3+ includes an additional custom setting to alter this behaviour. Configuring the below will impact all Android devices d...
Inventory Items in Scripts
What Each Inventory Items has an Internal Name, including Custom Fields which provide extended inventory The Internal Name can be used to reference an Inventory Item in Scripts These Internal Names should be added to either the Launch Arguments or Environ...
Inventory Items in Profiles
What Each Inventory Items has an Internal Name, including Custom Fields which provide extended inventory The Internal Name can be used to reference any Inventory Items in Profiles When Internal Name of an Inventory Item may be located from the Inventor...
Script Logging
What For scripts added to FileWave Filesets using the Script view, logging is enabled by default. When Each time a Script (as built above) is actioned on a device, a log file is created or added to, with anything that the script outputs. The logs of thes...
FileWave On-Premise Service Level Agreement
This Service Level Agreement (this “SLA”) is incorporated into the Terms of Service between FileWave and Customer (the “Agreement”). The provisions of the Terms of Service resp. End-User License Agreement also apply to this SLA. A. DEFINITIONS “Designated S...
Apple's Automated Device Enrolment
What From inception known as Device Enrolment Programme (DEP), Apple's Automated Device Enrolment (ADE) is a zero touch enrolment method for Apple devices. This article aims to cover the generic processes. When/Why Typically this process is used with new d...
FileWave Version 15.4.2 (Unsupported)
These downloads are provided for the purposes of migrations and should not continue to be used in production. You should upgrade to either the most recent release or the one prior. They can always be found here: Supported FileWave Versions The FileWave endpoi...
Open Source Software included in FW v15.4.2
FileWave is a device management solution that uses a variety of open source libraries and software (OSS) to provide its features and functionality. We believe in the importance of open source software and are committed to giving back to the community. By listi...
Windows Client Health Dashboard
Description FileWave is immensely powerful, but can be daunting when it comes to stitching the various components of a complex workflow together. Content packs are meant to give you a leg-up in creating distributable content and are also a great way to learn...
Software Pack for TeamViewer
Description FileWave is immensely powerful but can be daunting when it comes to stitching the various components of a complex workflow together. Content packs are meant to give a leg-up in creating distributable content and are also a great way to learn by e...
FileWave Windows Network Sweeper
What Occasionally FileWave clients (Windows devices) can have an issue that prevents them from communicating. Typically this is related to misconfiguration, user intervention, or a previously failed upgrade. This article and associated content gives you a t...
Upgrading or Repairing the Visual C++ Redistributable on Windows (Windows script)
Description This article describes how to use the attached FileWave Fileset to install or update the Microsoft Visual C++ Redistributable (VC++). The provided Fileset ensures that the appropriate version of VC++ is installed based on the processor architectur...
Apple MDM Enrolment Methods
Description Enrolling Apple devices involves the installation of an MDM Enrolment Profile. Installation may be initiated by either the user or the device. This same distinction also applies to the linking of the enrolment. Initia...
Open Source Software included in FW v15.5.0
FileWave is a device management solution that uses a variety of open source libraries and software (OSS) to provide its features and functionality. We believe in the importance of open source software and are committed to giving back to the community. By listi...
Apple MDM Missing Enrolment Profile
What At times, MDM may appear slow or even worse, the MDM Enrolment Profile no longer seems to be apparent, preventing MDM management until re-enrolled. Why Apple observed that osquery can cause such issues, depending upon configuration. osquery is a tool...
Account-Driven User Enrollment for iOS/iPadOS BYOD Devices (v15.0+)
What In 2021, Apple introduced Account-Driven User Enrollment, a new method for initiating Bring Your Own Device (BYOD) enrollments. With the releases of iOS 17 and iPadOS 17, profile-based User Enrollment is deprecated, and starting with iOS 18 and iPadOS 18...