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Client Monitor (16.0+)

What

The FileWave Client Monitor is a tool that provides administrators with real-time insights into device connectivity and status. It helps diagnose and resolve issues efficiently, ensuring seamless communication between clients and the FileWave server. FileWave 16.0 introduces a major upgrade with a streamlined interface, improved Network Address Translation (NAT) compatibility, and enhanced security features.

When/Why

Use the Client Monitor to monitor and troubleshoot device connectivity, whether on local networks or remote environments. The enhancements in FileWave 16.0 improve:

  • NAT Compatibility – Visibility into devices across remote networks without additional configuration.

  • Security – Strengthened authentication and encryption for safer device management.

  • User Interface – A modernized layout for easier navigation and usability.

  • Troubleshooting – Detailed logs and insights for faster issue resolution.

How

You can access Client Monitor from both FileWave Central as well as FileWave Anywhere. In FileWave Central you can either use the "Client Monitor" button in the toolbar or the button when looking at Client Info. 

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image.pngIn FileWave Anywhere you can select a client and then pick the "Client Monitor" button. In FileWave Anywhere you can also use the Device Actions menu when viewing a device to launch it. EitherBoth waymethods youprovide canquick openaccess to the Client Monitor. 

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Now that you havethe Client Monitor openis you'llopen, wonderyou aboutmight be wondering how many computers you can monitor atsimultaneously. theFileWave samesupports time? You should be able to monitormonitoring up to 50 devices at theonce, samewhich time so we think this willshould be more than enough,enough butfor letmost ususe knowcases. However, if you concurrentlyregularly need to monitor more than 50 computersdevices at the same time, let us know!

The Client Monitor has two main tabs—let’s take a time.closer

look below.

Client Monitor has 2 tabs to talk about. The first is "

Details & Logs"Logs
which

This containstab theprovides real-time information about how the FileWave Client is doingperforming on the macOS or Windows device. devices.

 

TheOne mostof importantthe thingbiggest toimprovements know aboutin the new Client Monitor is thatits ituse usesof a NATS connection, toallowing be ableyou to monitor the devicedevices even if itthey isare on a different networknetwork. thanThis youeliminates so no longer will youthe need to manually enter an IP address for a client and noremoves longerthe willlimitation you be limited to monitorof only clientsmonitoring devices you can directly connect to.to within your local network.

 

Key features in this tab:

 

  • Last Successful Connection can- be helpfuluseful to knowdetermine when your monitored client waslast incommunicated communicationwith last,the butserver. Additionally, the green dot seen on the top left alsonext tells you that right nowto the deviceclient isname in contact with the server. It will be red and this dialog will showindicates that the device is offlinecurrently ifonline and in contact. If the dot is red, it wasmeans notthe currentlydevice connected.

    is

    offline,

    and

    the dialog will reflect its disconnected status

  • Server Model Number vs. Client Model Number is also- important tofor be able to know thatensuring your client is receiving updated manifests.



    •  

  • Status will- updateupdates live as the FileWave Client is workingworks through items that are assigned to it.

  • Logs

    -

    Below this you can seedisplays various log files that can now be retrieved from macOS and Windows clients. The list ofavailable logs will differ because,by platform; for example, system.log and install.log are macOSspecific files.to DownloadingmacOS. theGrabbing a log is as easy as clicking the download icon.

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The Preferences tab in Client Monitor makes it very easy to set client settings. We have been streamlining this to try to be simple and effective so for instance;

 

Boosters only lists the Booster DNS name and assumes the default port is used. If you are using a custom port then a Superpref is still the best way to set that. 

 

Debug Level doesn't have numbers to put in but instead simply has the log level as Normal, Debug and Trace. 

 

Verify, Free Space, and Heartbeat work the same as before. For Heartbeat the default is 120 and in some environments you may want this to be a larger number. Rarely would you want it to be a smaller number. 

 

Disable Personal Data Collection can be referenced here and can be used to set that at the device level. Most people who use this set it via the license level which is mentioned in that article.

 

Location Refresh Interval defaults to 15 minutes, and only collects location if you have taken care of the prerequisites. 

 

Enable TeamViewer Remote Control will allow you to enable the TeamViewer integration if you have deployed the TeamViewer Agent to the device. 

 

Prompt Client for Remote Control Access will make it so that the end user is prompted before you connect to their machine or is not prompted. 

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