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Resolving “Login failed: User sync failed” Error in Grafana
What This article explains how to resolve the “Login failed: User sync failed” error when an administrator signs in to the FileWave Dashboard through Grafana. When/Why This error occurs when a FileWave administrator account uses a username that conflicts with...
Apple Profile: Apple Intelligence
What Apple has introduced new controls that allow Mobile Device Management (MDM) solutions to manage and restrict the use of Apple Intelligence features on managed devices. Starting with FileWave 15.5.0, administrators can configure these settings within the R...
FileWave SaaS Service Level Agreement
This Service Level Agreement (this “SLA”) is incorporated into the Terms of Service between FileWave and Customer (the “Agreement”). The provisions of the Terms of Service resp. End-User License Agreement also apply to this SLA. A. DEFINITIONS “Designated S...
FileWave On-Premise Service Level Agreement
This Service Level Agreement (this “SLA”) is incorporated into the Terms of Service between FileWave and Customer (the “Agreement”). The provisions of the Terms of Service resp. End-User License Agreement also apply to this SLA. A. DEFINITIONS “Designated S...
Upgrading or Repairing the Visual C++ Redistributable on Windows (Windows script)
Description This article describes how to use the attached FileWave Fileset to install, update, or repair the Microsoft Visual C++ Redistributable on Windows devices. The Fileset downloads the latest supported Microsoft VC++ v14 Redistributable installers dire...
Account-Driven User Enrollment for iOS/iPadOS BYOD Devices (v15.0+)
What In 2021, Apple introduced Account-Driven User Enrollment, a new method for initiating Bring Your Own Device (BYOD) enrollments. With the releases of iOS 17 and iPadOS 17, profile-based User Enrollment is deprecated, and starting with iOS 18 and iPadOS 18...
IdP Setup: Keycloak
What Before we can use Keycloak for authentication from FileWave, we must configure Keycloak and give FileWave access to it. The whole purpose of this configuration is to give FileWave permissions to talk to your Keycloak environment. When/Why This configu...
Last Changed Inventory Field
What We’ve added a new “Last Changed” field in FileWave Inventory starting with version 15.5.0. This field records the date and time when any custom or built-in field value is updated for a client or when the client reports to the inventory. When/Why The “L...
API Improvements in FileWave v15.5.0
What FileWave 15.5.0 has introduced new as well as improved public API endpoints to facilitate seamless integration with external services. These endpoints allow users to fetch results of stored inventory queries and execute ad-hoc inventory queries via the P...
Transitioning to 64-bit Architecture in FileWave 15.5 for Windows
What With the release of FileWave 15.5, significant changes have been made to enhance security and performance on Windows platforms. FileWave now relies on updated open-source components, notably Qt 6, which supports only 64-bit operating systems. This shift ...
Return to Service feature for tvOS
What Even though devices can be erased remotely, getting them back into service is a manual process, as it requires someone to physically touch them and take them through Setup Assistant. Apple is removing the additional manual step with the introduction of R...
Apple Profile: System Logging
What The System Logging profile in the FileWave web Profile Editor configures Apple's com.apple.system.logging payload for macOS devices. Use it to control private data logging and define logging behavior for specific subsystems, categories, and settings. When...
AutoPkg - FileWave Integrated (v15.5+)
What In FileWave version 15.5.0, we have introduced direct integration with AutoPkg, significantly streamlining the process of creating and deploying software packages. Administrators can now create new Filesets by selecting AutoPkg, allowing them to search f...
Signed Apple Profiles
What FileWave automatically signs configuration profiles deployed to Apple devices. Profile signing helps verify the authenticity and integrity of the profile so the device can detect whether the profile was altered after signing. FileWave also lets you export...
Apple Profile: ACME Certificate
What The ACME Certificate payload lets FileWave configure Apple devices to request and renew device identity certificates from an ACME (Automatic Certificate Management Environment) server. This can reduce manual certificate handling for services that rely on ...
Apple Device Management - DDM Configurations
What Device Declarative Management (DDM) is Apple’s modern approach to device management, introduced to enhance and eventually replace traditional Mobile Device Management (MDM) protocols. With FileWave 15.5, support for DDM configurations is now available, al...
Admin Password management (MDM Command - macOS)
What The Admin Password Management command lets FileWave change the managed local admin password on eligible macOS devices through MDM. Use it for the admin account that FileWave created during Automated Device Enrollment (DEP/ADE), without needing physical ac...
Control Await Configuration state (ADE enrolled devices)
What When Apple devices are enrolled via the Device Enrollment Program (DEP)—now known as Automated Device Enrollment (ADE)—they enter an “Await Configuration” state during the initial setup. In this mode, the user cannot interact with the device until the con...