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Missing Device Message in Kiosk for macOS and Windows (16.0+)
What As a FileWave Administrator, you sometimes need a reliable method to signal that a device is no longer available for normal use. The “Missing Device” message in the Kiosk is designed precisely for this purpose. When a macOS or Windows client is flagged a...
FileWave Support Resources
These are tools that you will use with Technical Support to troubleshoot issues and this page can be accessed via https://go.filewave.com/supportresources or https://supportresources.filewave.com. TeamViewer QuickSupport . Port Tester v16 On W...
Best Practice Guide: Software Update Deployment (16.0+)
What With FileWave Version 16+, the system for patching devices with Operating system updates has been overhauled, and your current workflows likely should be as well. This article will review how you can best cleanup, reorganize, and overall simplify your p...
Securly Classroom macOS Agent (Beta)
Overview Securly Classroom now supports macOS devices, allowing educators to monitor student screens, manage web access, and control application usage. This guide outlines the steps to install and verify the Securly Classroom macOS agent using FileWave. Why ...
Open Source Software included in FW v16.0.1
FileWave is a device management solution that uses a variety of open source libraries and software (OSS) to provide its features and functionality. We believe in the importance of open source software and are committed to giving back to the community. By listi...
macOS Malware Knowledge Base (by Stuart Ashenbrenner)
What The macOS Malware Knowledge Base, curated by Stuart Ashenbrenner, Principal macOS Security Researcher at Huntress, is a centralized collection of technical articles and detailed research covering known macOS malware families. This resource provides compr...
FileWave Version 16.0.2 (Unsupported)
These downloads are provided for the purposes of migrations and should not continue to be used in production. You should upgrade to either the most recent release or the one prior. They can always be found here: Supported FileWave Versions The FileWave endpoi...
Open Source Software included in FW v16.0.2
FileWave is a device management solution that uses a variety of open source libraries and software (OSS) to provide its features and functionality. We believe in the importance of open source software and are committed to giving back to the community. By listi...
Troubleshooting BitLocker Activation Issues on Windows 11 Post-Imaging
Overview This article outlines a known issue encountered with Windows 11 deployments where BitLocker encryption fails to initialize properly after imaging. The failure presents as a specific Boot Configuration Data (BCD) error and prevents the successful acti...
Inventory of IP Addresses
Description Out of the many Inventory Items collected, IP addresses are included in those automatically provided. However, what does that mean. For device communication, many IPs exist for communication and there is more than one address obtained from some...
App-Auto-Patch for 3rd party patching (macOS)
What App-Auto-Patch for macOS is a streamlined solution from an Open Source project designed to enable user-driven patching in your environment. It leverages two FileWave Filesets: one for profile configuration and another for deploying the actual application...
App Security on iOS
Description Experienced being in a meeting and needing to pass an iOS device to someone else, but with the knowledge that there is sensitive data in some Apps or some Apps that not should be accessed at all? To prevent temporary users of devices from accessi...
FileWave Version 16.0.3 (Unsupported)
These downloads are provided for the purposes of migrations and should not continue to be used in production. You should upgrade to either the most recent release or the one prior. They can always be found here: Supported FileWave Versions The FileWave endpoi...
Open Source Software included in FW v16.0.3
FileWave is a device management solution that uses a variety of open source libraries and software (OSS) to provide its features and functionality. We believe in the importance of open source software and are committed to giving back to the community. By listi...
FileWave Version 16.1.0 (Unsupported)
These downloads are provided for the purposes of migrations and should not continue to be used in production. You should upgrade to either the most recent release or the one prior. They can always be found here: Supported FileWave Versions The FileWave endpoi...
Cisco Secure Client Installation (macOS)
Description Need to install the Cisco Secure Client on your macOS devices? FileWave has you covered! Below are the steps to download the FileWave template, upload your CSC package, and get ready to deploy to your macOS devices. Ingredients FW Admin ...
Why is FileWave Support referring me to Apple Enterprise?
What In some FileWave support cases, we identify that part of the issue involves components specific to Apple products or services. Because Apple has visibility into those internal systems and behaviors that third parties cannot access, our support team may r...
FileWave Version 16.0.4 (Unsupported)
These downloads are provided for the purposes of migrations and should not continue to be used in production. You should upgrade to either the most recent release or the one prior. They can always be found here: Supported FileWave Versions The FileWave endpoi...