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Apple Push Notification Service
What Like to know a new message has been sent? Want to see how many messages are unread from the Home Screen, per App? APNs is the Apple service FileWave uses to wake Apple devices for MDM/DDM check-ins. The device still contacts the FileWave server for the ac...
MDM Command History Content Pack
Description The MDM Command History Content Pack installs ready-made Reports and a dashboard for reviewing Apple MDM command activity in FileWave. Use it to inspect recent commands, connect profile identifiers with profile names, see which apps and profiles ar...
Android Enterprise 500-Device Enrollment Quota
Current status: Google still documents a 500-device quota for standard Android Management API projects. FileWave has an established support path for customers who reach it. Open a FileWave Technical Support case before changing your Android Enterprise enrollme...
DRC INSIGHT - Cross-Website Tracking Profile
Description The DRC INSIGHT™ Online Learning System (DRC INSIGHT) is a secure, web-based system that supports and enhances the testing experience for students and educators. It is a proven and extremely reliable online testing platform, having successfully de...
IdP redirect URL port 20443
What FileWave IdP device-enrollment redirect URLs use port 20443 for the device redirect endpoint. Older IdP configurations may still have that redirect URL on port 443 or may omit the port. When/Why This changed in FileWave 15.5.1 to support environments wher...
Apple Client Health Dashboard
Description FileWave can stitch many parts of a workflow together, but building that from scratch can take time. Content packs give you a working example that you can import, inspect, and adapt for your own environment. Once you use this dashboard, please cons...
Open Source Software included in FW v16.0.0
FileWave is a device management solution that uses a variety of open source libraries and software (OSS) to provide its features and functionality. We believe in the importance of open source software and are committed to giving back to the community. By listi...
Modifying IVS Init.gz for testing purposes
What With the IVS, target devices uses init.gz as the boot image over the network. For troubleshooting purposes, you may want/need to make a change to this image (for instance to change a driver file or to make some workaround). When/Why This is not an act...
Enrolling Apple devices why am I prompted for IdP login?
What When I enroll a macOS, iOS or iPadOS device a pop-up shows asking me to login to Google, Keycloak, Okta or Microsoft Entra ID (Azure) and I'm not sure why. When/Why This can happen if you setup an IdP in FileWave and enabled the "Enrollment" checkbox. ...
Manual Trigger of FileWave Kiosk for macOS and Windows (15.3+)
What By default, the Kiosk icon is only shown when one or more assignments between Filesets and Devices are created; set as Kiosk installation. It may be desirable to view the Kiosk even where Kiosk assignments do not exist, since the Kiosk also shows othe...
FileWave Version 15.5.2 (Unsupported)
These downloads are provided for the purposes of migrations and should not continue to be used in production. You should upgrade to either the most recent release or the one prior. They can always be found here: Supported FileWave Versions The FileWave endpoin...
Open Source Software included in FW v15.5.2
FileWave is a device management solution that uses a variety of open source libraries and software (OSS) to provide its features and functionality. We believe in the importance of open source software and are committed to giving back to the community. By listi...
Mitigating Privilege Escalation in Fileset Executables
What This article reflects the behavior in FileWave 16.0.0+ When deploying Filesets in FileWave; It’s possible to include a Verification Script that runs every 24 hours (or at system restart) on Windows and macOS. You might also have a Requirements Scri...
Client Monitor (16.0+)
What The FileWave Client Monitor is a tool that provides administrators with real-time insights into device connectivity and status. It helps diagnose and resolve issues efficiently, ensuring seamless communication between clients and the FileWave server. Fil...
Missing Device Message in Kiosk for macOS and Windows (16.0+)
What Use the Missing Device state when a macOS or Windows device should stop offering self-service Kiosk actions and show return or contact instructions instead. In FileWave Central, right-click the device, choose Client State > Missing, and run a Model Update...
FileWave Support Resources
These are tools that you will use with Technical Support to troubleshoot issues and this page can be accessed via https://go.filewave.com/supportresources or https://supportresources.filewave.com. TeamViewer QuickSupport . Port Tester v16 On Window...
Best Practice Guide: Software Update Deployment (16.0+)
What With FileWave Version 16+, the system for patching devices with Operating system updates has been overhauled, and your current workflows likely should be as well. This article will review how you can best cleanup, reorganize, and overall simplify your pa...
Securly Classroom macOS Agent (Beta)
Overview Securly Classroom now supports macOS devices, allowing educators to monitor student screens, manage web access, and control application usage. This guide outlines the steps to install and verify the Securly Classroom macOS agent using FileWave. Why ...