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TeamViewer
TeamViewer is a widely used remote access and control software that seamlessly integrates with FileWave, a comprehensive device management solution. By integrating directly with FileWave, users can leverage the power of TeamViewer's remote capabilities within ...
FileWave Best Practice Playbooks
Welcome to the FileWave Best Practice Playbooks section of our Knowledge Base. Here you’ll find a collection of comprehensive guides and best practices designed to help you maximize the potential of your FileWave solutions. Each playbook is tailored to tackle ...
TeamViewer Pre-Requisites
Evaluation Guide
Welcome and thank you for choosing FileWave, the all-inclusive device management solution for Windows, macOS, iOS, tvOS, Android, and ChromeOS!
TeamViewer: Creating a new session
End of Life Statements
Profiles (Apple)
Apple Configuration Profiles contain settings and restrictions to manage and configure Apple devices. These profiles are created and distributed by administrators or IT departments to enforce specific configurations, policies, and restrictions on iOS, iPadOS, ...
Booster Setup
Everything you need to set up your Booster Environment
Location Tracking
Dude, where's my device? Ever needed to locate a device but don't even know where to start? Well that will not be a concern with anymore since FileWave offers Location Tracking for every supported platform. This section will outline the requirements and pro...
Booster Auto-Upgrade
WhatThis feature will offer FileWave administrators (14.4+) a centralized way to upgrade all their boosters from within FileWave.When/WhyHaving to ssh or remote control to every booster to download and run the booster upgrade takes too much time. Starting with...
Custom Fields
Extend Inventory even more? Check. With FileWave you can even further extend your Inventory Reporting capabilities by creating Custom Fields for your devices. FileWave's Custom Fields can be manually entered per device, imported via CSV file, or scripted fo...
Troubleshooting
TeamViewer: Features Overview by Platform
What TeamViewer includes many different functions that make it superior to our earlier toolset (Observe Client) which was limited to Mac and Windows and was screen control only. The functions in TeamViewer vary by operating system and are quite extensive. T...
Software Updates (Apple)
The Software Updates section provides essential information and guidance on keeping your Apple products up to date with the latest operating system (OS) and third-party software updates. It covers both OS updates, including iOS, iPadOS, macOS, and tvOS, as wel...
TeamViewer: Licensing Overview
What The use of TeamViewer within FileWave is limited by the permissions of the particular administrator, and by the number of available TeamViewer licenses within the account. When/Why A FileWave Administrator must have an assigned TV license to activate R...
iOS / iPadOS
iOS and iPadOS are the operating systems developed by Apple for their mobile devices, including iPhones and iPads, respectively. Both operating systems share a similar foundation but have slight variations to cater to the specific form factors and functionalit...
TeamViewer: Assigning Licenses
What The use of TeamViewer within FileWave is limited by the permissions of the particular administrator, and by the number of available TeamViewer licenses within the account. We'll show you in this article how you can assign these licenses. When/Why When...
tvOS
tvOS is the operating system developed by Apple specifically for the Apple TV digital media player. It is based on iOS and shares many similarities with its mobile counterpart. tvOS provides a user-friendly interface optimized for the TV screen, allowing users...