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How to Disable Apache Version Number Disclosure on FileWave Server
What The Apache instance in FileWave can sometimes disclose version numbers in its HTTP response headers. This article outlines the steps to disable this disclosure, thereby enhancing the security of the FileWave Server. When/Why This action is recommended ...
Apple MDM Troubleshooting
This Knowledge base article will help you troubleshoot mdm with FileWave. Before going deep into troubleshooting, make sure that you have got these steps correct: Your FileWave server should have a fully qualified DNS name (this dns name is the one enter...
macOS 14 Compatible Devices (Custom Field)
Description Details on identifying compatible devices for macOS 14 (Sonoma) using a Custom Field. macOS Custom Field, returns either: compatible or incompatible Example query view: Ingredients macOS - Custom Field exported fil...
macOS 11 Compatible Devices (Custom Field)
Description Details on identifying compatible devices for macOS 11 (Big Sur) using a Custom Field. macOS Custom Field, returns either: compatible or incompatible Example query view: Ingredients macOS - Custom Field exported fi...
iOS 17 Compatible Devices (Query)
Description Details on identifying compatible devices for iOS 17 using the Command Line API to create a Query in FileWave Central and FileWave Anythere. iOS Inventory Queries to list device compatibility Example query view: Ingr...
iOS 14 Compatible Devices (Query)
Description Details on identifying compatible devices for iOS 14 using the Command Line API to create a Query in FileWave Central and FileWave Anythere. iOS Inventory Queries to list device compatibility Example query view: Ingr...
Bulk Update the iOS Enrollment User (auth_username) and Client Name using API
What The api_UpdateiPadNameandAuthUser script is a tool that allows FileWave admins to update the names and assigned users of multiple iOS devices in bulk, using a CSV file containing the serial numbers, desired device names, and LDAP usernames of the devices...
Microsoft Enterprise SSO plug-in for Apple devices
What The Microsoft Single Sign-On (SSO) plug-in for Apple devices is a software extension that allows users to log in to Microsoft services on their Apple devices without needing to enter their credentials each time. This plug-in enables users to authenticate...
Notify Users with a dialog (macOS)
Description The provided Fileset is an example of notifying users, in particular here, a message regarding Fileset status when downloading and installing new Filesets. The Fileset is designed to: Create a continual running service that monitors Fileset...
Notify Users with a dialog (Windows)
Description The provided Fileset is an example of notifying users, in particular here, a message regarding Fileset status when downloading and installing new Filesets. The Fileset is designed to: Create a continual running service that monitors Fileset...
iOS Guided Access
Description Guided Access is a local equivalent to Single App Mode, which provides some additional features, e.g. select area of screen available. Additionally a local passcode is required. Use Guided Access with iPhone, iPad, and iPod touch Problem Thi...
iOS 12+ Profile Installation Failed
Description On attempting to enrol iOS 12 devices, we have seen some instances of the profile installation failing. In these cases it has been related to the server certificate. As of iOS 11 and macOS High Sierra, Apple introduced stricter rules regarding MD...
iOS 12 / macOS 10.14+ and self-signed certificates
iOS 12 and macOS 10.14 introduce more secured rules ; certificates must be generated from at least a 2048-bit RSA key ; certificates generated from a 1024-bit key will be rejected by the device. If you are using a trusted CA issued certificate, you should be ...
Force shared device passcode type
There is a limitation (As of July 2018) in Apple's Roster API by which FileWave uses to obtain all SIS (student information system) data like classes and student passcode requirements. For example, on ASM (Apple School Manager - school.apple.com) you can defi...
Firmware Password (macOS 10.14 Mojave+)
Description Apple have seen to make some changes regarding this over time, through versions of macOS. The following is a method that should work with macOS 10.10+ machines. This recipe allows for creating, changing or deleting the Firmware password. This s...
Apple App Store and Automatic Updates
Developers are frequently updating applications and submitting new versions to Apple App Store. FileWave is automatically sending requests to devices to upgrade applications when a new version is available. How does FileWave detect if there is an update? For...
Apple ID prompt still appears even when Activation Lock Bypass Code is used during Remote Wipe
PROBLEM When executing a Remote Wipe against a Supervised iOS 7.1+ device and the "Remove Activation Lock" option is checked, the expected behaviour is that on activation of the iOS device, the AppleID username and password will not be required. Instead, the ...
Apple Metadata Missing After Fileset Installation (macOS)
Description In some instances Metadata is added to items to provide additional features, however, this Metadata may not be transferred when the App is delivered as a standard Fileset. Where this occurs, the Metadata may be re-injected using a script. An exa...
Applications Preventing Reboot (macOS/Windows)
Description Before the FileWave client reboots a computer, where the Fileset properties are set to reboot, a warning can be expected to 'Quit All Running Processes' with a list for the user to address. Some processes do not respond to FileWave Clients reques...
Block iOS TV App (iOS 10.2+)
This article will show you how to block the TV app introduced with iOS 10.2 with your updated and supervised iOS devices. Your FileWave server will have to be version 11.2.2+. Steps: Once in the Filesets view, select New Mobile Fileset at the top and then ...