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Defer Apple OS Updates
What Apple allow users to update devices themselves, however it may be desired to delay an update, perhaps due to some incompatibility that is not yet resolved. When/Why When Apple release updates, devices report these updates to the users of the device; al...
Apple Content Caching service
What Every device will individually reach out to Apple to pull Software Updates and VPP Apps and their respective updates. To alleviate the amount of external traffic, Apple provide Content Caching. When/Why Any macOS device may be configured to provide Con...
Understanding Similar and Identical Software Update Names in FileWave for Apple Devices
What As a Unified Endpoint Management tool, FileWave manages a wide range of devices, including Apple devices such as macOS, iOS, iPadOS, and tvOS. In the Software Updates list for these devices, you may notice updates that have similar or identical names, su...
Microsoft Office 365 OAuth and Exchange Profile
What Basic Authentication has been deprecated as of December 2022. Now only a Modern Authentication method (using OAuth) will work. This KB article will guide on how to setup and get connected with FileWave's Exchange Profile. Requirements are: FileWave C...
Moving the App Portal Web Clip using the Home Screen Layout Payload
FileWave no longer deploys a Web Clip version of the FileWave App Portal. The new version 2 Kiosk App's Bundle ID is: com.filewave.ios.app.kiosk2 For the new App, it may be referenced in a Home Screen Layout Payload by this Bundle ID: The below method f...
Managing Web Clips on iOS / iPadOS
Description It can be desirable to manage Apps, e.g Home Screen Layout, Restrict App Usage, but how can Web Clips be managed in this same way. Ingredients iOS 11.3+ Supervised devices Web Clip(s) Directions Creating a Web Clip Web Clip payload ca...
Alternate Browser Configuration on iOS/iPadOS
What It can be desirable to use browsers, other than Safari. Apple now provide two such methods for i(Pad)OS. Web Clip URLs sent to devices to open particular pages Changing the default browser i(Pad)OS 18+ When/Why Internal policy may suggest a diff...
Profile Editor Command Policy
What The Command Policy in the Profile Editor is unique; the contents of a Command Policy is not a profile payload, but instead MDM commands. When/Why Some commands are available from the right click context menu, e.g. Wipe Device…. However, some commands w...
User Approved MDM Enrollment (macOS)
Description Apple has introduced a new concept with macOS High Sierra, User Approved MDM Enrolment. This will only affect the management of settings that Apple deemed to be considered ‘security-sensitive. All other non-sensitive settings will continue to wo...
macOS Privacy Preferences Payload in Mojave 10.14+
Description With macOS 10.14, Apple has introduced another new payload that requires User Approved MDM. The Privacy Preferences payload controls the settings that are displayed in the ”Privacy” tab of the ”Security & Privacy” pane in System Preferences. Thi...
Privacy Preferences Policy Control (TCC)
Description Apple's TCC payload was introduced in FileWave 13 and controls the Privacy section of the Security & Privacy Preference. Since it was controlling the Security & Privacy tab, it was included in one single Security & Privacy Payload, when creating ...
Create TCC Privacy Policy Control Payloads
Description There is no way to escape the need to identify which services are being requested and require approval through the Privacy section of the Security & Privacy Preference Pane. Indeed there is an in-depth KB to assist this recognition. When an acti...
eSIM Management for Apple devices
Apple devices may be using LTE connectivity and may be equipped with an eSIM instead of a physical SIM chip : https://support.apple.com/en-us/HT209044 FileWave and Apple offer options to manage these eSIM devices. Restrict access to eSIM settings: Deploying...
Profiles in macOS 11 Big Sur and beyond must be installed via MDM
Prior to Big Sur, profiles could be installed on macOS devices in multiple ways, including: Opening a profile locally in System Preferences Command line tools Via MDM to devices that are MDM enrolled FileWave had the ability to use either of the latter...
Setting Timezones on Apple Devices
What In FileWave 14.1+ you are able to make command policy profiles for iOS (14+ supervised) and tvOS (14+ supervised) When/Why Setting the timezone can help a user with their localization settings. How Native Admin Web Admin 1. Filesets view...
Set the Lock / Home screen Wallpaper on iOS devices
Description In the Profile Editor, you can create a configuration profile that, when deployed to iOS devices, will configure the Home and/or Lock screens. Apple Documentation Some details to consider: "This payload defines a layout of apps, folders, and we...
macOS Erase and Install Fileset (Erase Optional)
Description Upgrading or refreshing macOS from erasing requires the macOS Install App. The following provides a Fileset to handle either of these cases Historically, two KBs were provided to handle each of these options. This newer Fileset allows for activ...
Remove Casper JSS Client Components
Description To remove all Casper JAMF Software-related components from computers that have been managed by the JSS. Ingredients FW Central (Other tools, features, and applications that will be needed) Directions Create a new empty Fileset (From the...
Uninstall the FileWave Client on macOS
Description The below methods can be used to uninstall the FileWave client on macOS machines. Updated with version 4.1. Version 4 did not allow for the removal of the FileWave VNC client and as such will cause devices to reboot and not uninstall the FileWa...
Amazon Kindle Deployment (macOS App)
Description To create a Kindle.app Fileset, there is no need for Fileset Magic. Instead, drag-and-drop into a template Fileset will do it. The Kindle App is also on the App Store, so you are able to use VPP. These instructions will also work. Ingredients ...