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Invgate integration with FileWave
A common need of an IT admin is to see computer and mobile assets from within a Help Desk system. FileWave can send asset information, keyed by the FileWave "Last Logged in User" to the Invgate ITSM solution. Third Party SoftwareSlack is a third party applic...
Using AutoPkgr with FileWave for Advanced macOS Software Deployment
Description AutoPkg is an automation framework for macOS software packaging and distribution, oriented toward the tasks one would normally perform manually to prepare third-party software for mass deployment to managed clients. An important use in conjunction...
Autopkg(r) FAIL_RECIPES_WITHOUT_TRUST_INFO
AutoPkg(r) FAIL_RECIPES_WITHOUT_TRUST_INFO Description Autopkg provides security through trust relationship. Each recipe is set to trust any parents. If those parents change, the trust will be broken until the recipe is informed to trust these updated pare...
ServiceNow integration with FileWave
ServiceNow can be provided with device inventory information from FileWave to make the ServiceNow experience much more accurate and rewarding. Previously, a ServiceNow portal app was required to supply this FileWave data, but as of version Orlando of ServiceN...
Slack integration with FileWave
Description In some instances it is desirable to receive automated notifications from devices, perhaps based upon time or hardware conditions changing. The following is a practical example using Slack and is provided as an idea of how IT teams can retrieve i...
Hello-IT integration with FileWave (macOS)
Description Hello-IT is a 3rd party tool for macOS designed as a Menu Item to launch scripts as a Self Service tool. The below is an example of how FileWave can deliver and integrate with the tool. Hello-IT has multiple options for the Menu Item list, inclu...
How to Disable Apache Version Number Disclosure on FileWave Server
What The Apache instance in FileWave can sometimes disclose version numbers in its HTTP response headers. This article outlines the steps to disable this disclosure, thereby enhancing the security of the FileWave Server. When/Why This action is recommended ...
Apple MDM Troubleshooting
This Knowledge base article will help you troubleshoot mdm with FileWave. Before going deep into troubleshooting, make sure that you have got these steps correct: Your FileWave server should have a fully qualified DNS name (this dns name is the one enter...
macOS 14 Compatible Devices (Custom Field)
Description Details on identifying compatible devices for macOS 14 (Sonoma) using a Custom Field. macOS Custom Field, returns either: compatible or incompatible Example query view: Ingredients macOS - Custom Field exported fil...
macOS 11 Compatible Devices (Custom Field)
Description Details on identifying compatible devices for macOS 11 (Big Sur) using a Custom Field. macOS Custom Field, returns either: compatible or incompatible Example query view: Ingredients macOS - Custom Field exported fi...
iOS 17 Compatible Devices (Query)
Description Details on identifying compatible devices for iOS 17 using the Command Line API to create a Query in FileWave Central and FileWave Anythere. iOS Inventory Queries to list device compatibility Example query view: Ingr...
iOS 14 Compatible Devices (Query)
Description Details on identifying compatible devices for iOS 14 using the Command Line API to create a Query in FileWave Central and FileWave Anythere. iOS Inventory Queries to list device compatibility Example query view: Ingr...
Bulk Update the iOS Enrollment User (auth_username) and Client Name using API
What The api_UpdateiPadNameandAuthUser script is a tool that allows FileWave admins to update the names and assigned users of multiple iOS devices in bulk, using a CSV file containing the serial numbers, desired device names, and LDAP usernames of the devices...
Microsoft Enterprise SSO plug-in for Apple devices
What The Microsoft Single Sign-On (SSO) plug-in for Apple devices is a software extension that allows users to log in to Microsoft services on their Apple devices without needing to enter their credentials each time. This plug-in enables users to authenticate...
Notify Users with a dialog (macOS)
Description The provided Fileset is an example of notifying users, in particular here, a message regarding Fileset status when downloading and installing new Filesets. The Fileset is designed to: Create a continual running service that monitors Fileset...
Notify Users with a dialog (Windows)
Description The provided Fileset is an example of notifying users, in particular here, a message regarding Fileset status when downloading and installing new Filesets. The Fileset is designed to: Create a continual running service that monitors Fileset...
iOS Guided Access
Description Guided Access is a local equivalent to Single App Mode, which provides some additional features, e.g. select area of screen available. Additionally a local passcode is required. Use Guided Access with iPhone, iPad, and iPod touch Problem Thi...
iOS 12+ Profile Installation Failed
Description On attempting to enrol iOS 12 devices, we have seen some instances of the profile installation failing. In these cases it has been related to the server certificate. As of iOS 11 and macOS High Sierra, Apple introduced stricter rules regarding MD...
iOS 12 / macOS 10.14+ and self-signed certificates
iOS 12 and macOS 10.14 introduce more secured rules ; certificates must be generated from at least a 2048-bit RSA key ; certificates generated from a 1024-bit key will be rejected by the device. If you are using a trusted CA issued certificate, you should be ...
Force shared device passcode type
There is a limitation (As of July 2018) in Apple's Roster API by which FileWave uses to obtain all SIS (student information system) data like classes and student passcode requirements. For example, on ASM (Apple School Manager - school.apple.com) you can defi...