InvGate integration with FileWave

InvGate provides IT Service Management and IT Asset Management tools for service desks and IT operations teams. FileWave can send computer and mobile asset information to InvGate ITSM, keyed by the FileWave "Last Logged in User" field.

This integration gives help desk teams device context while they work on requests, reduces manual lookup between systems, and helps keep user and asset information aligned. For more background, see InvGate's Service Management and Asset Management information.

Third Party Software
InvGate is a third-party application. The details provided are examples only and are unsupported by FileWave.

Step-by-step guide

Set up the integration on the InvGate side:

1. Make sure you capture user data in both InvGate and FileWave. LDAP integration in both systems helps keep the user records aligned.
2. In InvGate, go to "Admin" > "Integrations" and define the following fields:
   

1. Click "Save"
2. Wait for the data to synchronize from FileWave to InvGate.
3. Create a new request using the asset information now populated in InvGate. The new assets appear in the left-hand column of the InvGate "New Request" dialog.
   

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