Professional Services & Training

Professional Services & Training provides expert help for planning, deploying, optimizing, and scaling FileWave in your environment. Whether you are onboarding, training new administrators, preparing for a migration, or looking for strategic guidance, our global team is here to help.

We support customers across regions and time zones and tailor each engagement to the organization's goals, internal resources, platforms, hosting model, and operational needs.

Choose the right path

• Professional Services: use a scoped engagement when your team needs hands-on planning, implementation, migration, optimization, or custom technical work.
• FileWave Foundry: use FileWave Foundry for self-paced learning, practical administrator skills, and the FileWave Certified Administrator path.
• Instructor-led training: contact Professional Services when your team needs a scheduled course, a tailored workshop, or help choosing the right training format.

How Professional Services & Training can help

Professional Services & Training can assist with:

• onboarding and implementation guidance
• administrator training and enablement for new or existing staff
• upgrade and migration planning
• health checks and architecture reviews
• custom workflows, Filesets, and scripting assistance
• guidance on service offerings such as FileWave Assist and FileWave Continuity
• strategic engagements to help your team adopt and use FileWave more effectively

Request an engagement

When you contact Professional Services, include your organization, desired outcome, managed platforms, Hosted or self-managed deployment, target timeline, and any known technical or staffing constraints. That context helps the team recommend an appropriate scope.

📨 professional.services@filewave.com

You can also schedule a meeting with Josh Levitsky.

For break/fix technical issues, please contact Customer Technical Support.

For renewals, license expansion, account questions, or general lifecycle guidance, please contact Customer Success.