Community Engagement

Information on our communities, training systems, and how to connect with us.

FileWave Knowledge Base

Welcome to the FileWave Knowledge Base, the main home for FileWave documentation, product guidanc...

FileWave Knowledge Base AI Assistant

Who is Dave? An AI-powered assistant from wonderchat with full knowledge of the FileWave Knowled...

Using Email to stay updated on KB updates

What As a user of FileWave, you want to know when KB articles are created or updated. The KB has...

Using RSS to stay updated on KB updates

What As a user of FileWave, you want to know when KB articles are created or updated. The KB has...

FileWave Product Management

At FileWave, Product Management plays a key role in determining the trajectory of our solutions. ...

FileWave Roadmap Feedback and Product Suggestions Portals

At FileWave, we are committed to continuous improvement and innovation in our solutions. This is ...

FileWave Discord Server

The FileWave Discord Server is our community space for customers who want to connect with other F...

FileWave Foundry

FileWave Foundry is FileWave’s online learning and certification platform. It is built for custom...

Customer Event Schedule

This calendar shows upcoming FileWave customer-facing events, including training sessions, office...

Customer Success

Customer Success is your global point of contact throughout the lifecycle of your FileWave relati...

Customer Technical Support

Customer Technical Support is the right place for break/fix issues with FileWave. If something is...

FileWave Support Resources

These are tools that you will use with Technical Support to troubleshoot issues and this page can...

Cloud Hosting

Cloud Hosting Product Information

Overview Imagine you're running your FileWave server on a spare computer in your office. It seem...

Cloud Hosting / Services Maintenance Schedule

Maintenance This document serves as a detailed guide to the deployment and maintenance processes...

FileWave SaaS Service Level Agreement

This Service Level Agreement (this “SLA”) is incorporated into the Terms of Service between FileW...

SSL Certificate Management for Custom Domains (FileWave-Hosted Servers)

What This article explains how FileWave can manage SSL certificates automatically using Let’s En...

FileWave On-Premise Service Level Agreement