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Troubleshooting
Troubleshooting of Android management issues.
OS Patching
FileWave Early Access Program
Please review the details about the EA program prior to installing anything in this EA section.
Creating and Deploying Images
The following articles will walk you through both capturing and deploying images to Windows computers.
Using LDAP to enroll macOS/iOS/Android devices
Use this document if you are trying to point your enrollment of device to directory services (Active Directory, Open Directory, eDirectory or OpenLDAP). This is used for Android Device and well as iOS devices or macOS devices enrolling OTA (over the air) as we...
Understanding Free Space on APFS Volumes
What This article explains how free space is calculated on APFS volumes and how it differs from traditional file systems like HFS+. When/Why Understanding free space on APFS volumes is essential for managing storage on macOS devices, as it helps users and a...
Custom Grafana Dashboard - YML Files not being processed
What You may notice that your Grafana dashboard won’t process data from YML files. This can happen if the API key is regenerated for FileWave, but the file that Grafana uses is not updated. As recently as FileWave 14.9.0, this can be an issue with an easy sol...
Creating Windows Driver Filesets
Description This recipe is to walk you through the simple process of finding Windows OS drivers and uploading them into FileWave. Windows drivers are used in our Network Imaging process. You can only assign a driver Fileset after an image association has bee...
IVS Control Commands
These commands allow modification of the settings on the FileWave IVS (Imaging Virtual Server). These imaging-control commands require root authorization. List of Imaging-Control commands imaging-control networksetup static imaging-control networksetup dh...
Imaging MAC Addresses (Pass-Through MAC Addresses)
What The MAC address of Windows devices for imaging purposes can be specified manually by the user from FileWave Admin. Unfortunately, this field will then be overwritten by the actual MAC address(es) reported by the client in inventory. This is an annoying p...
Image creation or deployment hangs on "calling subprocess.Popen"
Problem When trying to create a Master image, or deploy a freshly captured image on a Windows device, the entire process will stall at the message "Calling subprocess.Popen with: parted -m /dev/sda print". Solution The cause of this issue is a bad partiti...
Sysprep not able to validate Windows installation
Sysprep is mandatory for FileWave Windows disk imaging. Possible consequences of not sysprepping are outlined by Microsoft here. It accomplishes the following goals to prepare your reference system for capturing the master image. Removes computer-specific i...
Authentication Credentials Error
What When deploying a Windows image and the IVS errors with a message: “IVS request for URL: https:<your.IVS.IP.address:20044/imagingwindows/boot/get_image_info/ failed with code: 403 Authentication credentials were not provided.” This will prevent the depl...
RAM listing 0-15 Error
What Machines using the latest M.2 drives may run into an error listing RAM failures when deploying an image. When/Why New machines with M.2 drives may have been set up with a pre-configuration of RAID within the machine’s BIOS. You will want to log into ...
Expanding the IVS Disk Drive - VirtualBox
Imaging Appliance - VirtualBox Resize HD This guide will help you extend the Imaging Virtual Servers (IVS) hard drive space on Imaging for VirtualBox. For VirtualBox The following steps will help you resize the virtual hard drive for the FileWav...
Fileset / Payload Script Exit Code Status
Script Exit Codes When a script runs, one of the below errors may be the outcome. Status Value Status Description Severity Status Details 220 Failed! (Will Not Retry) ERROR Script exited with a failure, do not ...
Expanding the IVS Disk Drive - VMware
Imaging Appliance - VMware Resize HD This guide will help you extend the Imaging Virtual Servers (IVS) hard drive space on Imaging for VMware. For VMware The following steps will help you resize the virtual hard drive for the FileWave Imaging ...
Importing FileWave OVA (VirtualBox)
Step-by-step guide 1. First, you'll need to download and unzip the virtual appliance from FileWave Downloads 2. Open Oracle VirtualBox. Click “File” and “Import Appliance". 3. Browse your machine for the unzipped OVA/OVF from FileWave and click “Open”....
Importing FileWave OVF (Vmware ESXI)
Step-by-Step Guide 1. Open your vSphere Client software and connect to ESXI. Click “File” and “Deploy OVF Template". 2. Browse your machine for the unzipped OVA/OVF from FileWave and click “Next”. 3. The OVF Details will be presented to you. Click “Next...
Importing FileWave OVF (VMware Fusion)
Step-by-step guide 1. First, you'll need to download and unzip the virtual appliance from filewave.com 2. Then, open VMware Fusion. Click “File” and “Import". 3. Now, browse your machine for the unzipped OVA/OVF from FileWave and click “Open”. 4. N...