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Apple MDM Troubleshooting
Use this article to start troubleshooting Apple MDM enrollment and push-notification issues in FileWave. Before digging into logs, confirm the basics first: Your FileWave Server should use a fully qualified DNS name. This is the DNS name entered in FileWave Ce...
macOS 14 Compatible Devices (Custom Field)
Description Details on identifying compatible devices for macOS 14 (Sonoma) using a Custom Field. macOS Custom Field, returns either: compatible or incompatible Example query view: Ingredients macOS - Custom Field exported fil...
Find Macs Compatible with macOS Big Sur Using a Custom Field
Description Import the included Custom Field to identify Macs that are compatible or incompatible with macOS 11 Big Sur. macOS Custom Field, returns either: compatible or incompatible The screenshot below shows Reports (formerly Queries) in an older version of...
Find iOS and iPadOS 27-Compatible Devices with Inventory Reports
Description Use the included JSON definitions to import two Inventory Reports (formerly Queries) that identify managed iPhone and iPad devices in Apple’s published iOS 27 and iPadOS 27 compatibility lists. One report lists compatible devices; the other lists m...
iOS 14 Compatible Devices (Query)
Description Details on identifying compatible devices for iOS 14 using the Command Line API to create a Query in FileWave Central and FileWave Anythere. iOS Inventory Queries to list device compatibility Example query view: Ingr...
Bulk Update the iOS Enrollment User (auth_username) and Client Name using API
What The api_UpdateiPadNameandAuthUser script is a tool that allows FileWave admins to update the names and assigned users of multiple iOS devices in bulk, using a CSV file containing the serial numbers, desired device names, and LDAP usernames of the devices....
Microsoft Enterprise SSO plug-in for Apple devices
What the Enterprise SSO plug-in does The Microsoft Enterprise SSO plug-in provides single sign-on for Microsoft Entra accounts on macOS, iOS, and iPadOS. It works with applications that support Apple's Enterprise SSO framework and can extend SSO to older appli...
Notify Users with a dialog (macOS)
Description The provided Fileset is an example of notifying users, in particular, a message regarding the Fileset status when downloading and installing new Filesets. The Fileset is designed to: Create a continually running service that monitors Filese...
Notify Users with a dialog (Windows)
Description Use this Windows Fileset when you want FileWave to show users a notification while Filesets download, install, or finish activating. The example monitors the FileWave Client log and raises Windows Notification Center messages when the configured te...
iOS Guided Access
Description Guided Access is a local Apple feature that keeps an iPhone, iPad, or iPod touch in one app and can limit touch input to selected areas of the screen. It is similar in outcome to Single App Mode, but it is configured locally on the device and uses ...
iOS 12+ Profile Installation Failed
Description On attempting to enrol iOS 12 devices, we have seen some instances of the profile installation failing. In these cases it has been related to the server certificate. As of iOS 11 and macOS High Sierra, Apple introduced stricter rules regarding MD...
iOS 12 / macOS 10.14+ and self-signed certificates
Starting with iOS 12 and macOS 10.14, Apple rejected server certificates that use RSA keys smaller than 2048 bits. In FileWave environments, this most often affects older self-signed certificates, especially on servers originally set up before FileWave 9.0. If...
Force shared device passcode type
Use this setting when Shared iPad users need one default passcode keyboard because roster data does not provide the passcode type FileWave should display. FileWave uses Apple's Roster API to import Apple School Manager SIS data such as classes, students, and s...
Firmware Password (macOS 10.14 Mojave+)
Description Apple have seen to make some changes regarding this over time, through versions of macOS. The following is a method that should work with macOS 10.10+ machines. This recipe allows for creating, changing or deleting the Firmware password. This s...
Apple App Store and Automatic Updates
FileWave can request updates for managed App Store apps when a newer version is available. For admins, this usually shows up as an app that keeps reinstalling or updating after device check-in, even when the assignment has not changed. How does FileWave detect...
Apple ID prompt still appears even when Activation Lock Bypass Code is used during Remote Wipe
Problem When a supervised iPhone or iPad is remotely wiped with Remove Activation Lock selected, activation should not require the user's Apple ID password. FileWave uses the stored Activation Lock bypass code from FileWave Central > Assistants > Activation Lo...
Apple Metadata Missing After Fileset Installation (macOS)
Description In some instances Metadata is added to items to provide additional features, however, this Metadata may not be transferred when the App is delivered as a standard Fileset. Where this occurs, the Metadata may be re-injected using a script. An exa...
Applications Preventing Reboot (macOS/Windows)
Description When a Fileset requires a reboot, the FileWave client can warn the user to "Quit All Running Processes" before the restart continues. Some apps and background processes do not respond cleanly when FileWave Kiosk uses "Quit all" or "Quit Application...