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What When I upgraded my FileWave Client to 15.3.0 or newer I saw a popup saying "zsh is now running in the background".  When/Why This happens once when first going to version 15.3.0 or higher of the client on macOS. There is nothing to do. This popup is be...

What The Windows FileWave Client runs as a Windows service, so uptime, local changes, crashes, or service problems can affect whether it is available. This article provides a PowerShell example for checking a list of Windows devices for FileWave Client service...

Description FileWave stores many different types of logs.  Many of these logs are designed to roll over, either to new files or by removing older entries.  In most cases, FileWave logs do not store GDPR-sensitive data, but some environments or scripts can writ...

What FileWave Windows Network Sweeper is a troubleshooting bundle for finding Windows clients that are online but not communicating correctly with the FileWave Server, then attempting a targeted repair. Typical causes include misconfiguration, user interventio...

What When you create a Custom Client installer, the FileWave Client preferences are packaged into that installer: server name, ports, Boosters, and related client settings. That is useful for the base configuration, but one preference set is not always right f...

What FileWave components need reliable network access to the destinations listed in Default TCP and UDP Port Usage. Depending on the workflow, that may include the FileWave Server, FileWave Boosters, FileWave cloud services, vendor services from Apple, Google,...

What The FileWave Windows Client upgrade fileset uses a more orchestrated process than a typical Windows software deployment. For most Windows software deployments, the FileWaveWinClient service runs the installer as the local system account. A client upgrade ...

If you’re experiencing issues deploying the Upgrade Fileset to devices, the resolution steps depend on the target operating system. Scope: This article covers upgrade fileset deployment, redeploy, and Windows import/extraction issues. If the Windows upgrade fi...

All you need to do to enroll a Windows Client is to deploy a customized FileWave Client MSI to your machines. We typically recommend using an existing tool capable of deploying a MSI such as Group Policy. This customized MSI can also be "baked" into a Windows...

Management Mode Management Mode controls whether a computer client is fully managed or inventory only. It has two values: Managed, which is the normal mode, and Inventory only. To change the setting, right-click the client and select Management Mode. Inventory...

What Microsoft PsTools includes PsExec, a remote command-line tool that can help troubleshoot a Windows device when the FileWave Client is not responding through normal FileWave channels. When/Why Use PsExec when you need an interactive command prompt on a Win...

What Use fwcld -s to ask the FileWave Client what it is currently doing on macOS or Windows. This is useful when you have local access to a device and need a quick status check without waiting for server-side inventory or logs. When/Why The command shows clie...

Use this article to install the FileWave Client on macOS or Windows, or to build a custom installer for larger deployments. Operating Systems Supported macOS Windows 10 & 11 For exact supported versions, check Downloads for the release you are deploying. Downl...

Summary FileWave installers leave Windows Firewall settings untouched by default. This historical article provides scripts that add Windows Firewall rules for FileWave Windows components when needed. FileWave 15.5 added these firewall changes to the normal cli...

Collection of Personal Data Use this article when you need personal data collection disabled at the FileWave license level. When this is disabled at the license level, FileWave Clients cannot collect those inventory fields because the option is no longer avail...

What is it? Use this article to distinguish Lock / Unlock from Lock Device. They sound similar, but they control different behavior. The locking behavior is the same for macOS, Windows, iOS, and non-EMM Android. Answer Lock / Unlock Lock binds a FileWave Clien...

Inventory scan schedule The FileWave Client collects inventory at three standard times: when the Client starts; when an administrator sends Verify to the Client; and every 24 hours while the Client is running. Send Verify when you need fresh inventory before t...

What Include the FileWave Client in a Windows base image so newly imaged devices can check in immediately. Keep other applications out of the base image when possible, and prevent the source device from checking in after Client installation so its Device ID an...