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What The "Rename" command as the name implies is a command for renaming a device.  The behavior of this command varies widely based on the OS of the device and other factors. When/Why In its simplest form, this command (<iOS 12 with no naming restrictions o...

What Starting from FileWave version 14.7+ we added support for remotely rebooting a Windows system from both the Web and Native administrators. When/Why As an IT administrator, a remote reboot is sometimes required to address a problem or complete an instal...

What The Send Verify command is one of the most frequently used commands because it is such an excellent way to find out "Is stuff working?" When/Why This command sends a series of inventory requests to the device in question.  Basically we are asking the d...

What Device tracking, or Tracking Mode is used to find the geolocation of managed devices.  Setting your expectations about device tracking data is very much key when using these commands, as the capabilities differ widely by OS of the device, the type of dev...

What The command name of "Wipe Device" is probably warning enough, but this command is a destructive command to erase the current device.  In v14 of the WebAdmin, this command is restricted to iOS devices. When/Why With iOS devices, the Wipe command is the ...

What 14.8+ FileWave introduces the option to Wipe MDM enrolled Windows devices from the Web Admin console. When/Why The options from the ellipsis now include the Wipe option. Option to Wipe will only be visible for Windows devices which are MDM enrolled. ...

What Primary navigation within the devices view is done using the Groups pane in the left portion of the devices view. When/Why We will use this navigation pane extensively to set our location and just generally to browse the device tree. How How your dev...

What The individual device view is a detailed level view of all pertinent details about any individual device.  The URL for this view is always going to be in the form of https://my.server.address/devices/<fw_device_id>/info.  This deep url allows you to easi...

What The Tree/List View option within the Devices view allows you to toggle between a traditional "tree" or "directory" type of view and a more "flat" view that just shows endpoints. When/Why In the Tree view (the default), as you navigate the group structu...

What Groups and Smart Groups are essential organizational elements within FileWave.  They allow us to look at devices at a higher level than on a device by device basis, such as by department, by location and even by company.  When/Why We are going to use g...

What Profiles and Policies are conceptually the same. They are used to manipulate the configuration of a device using a standard framework. When/Why You can create Apple Profiles, Windows Profiles, Google Policies, and FileWave Policies on the Create Config...

What Profiles allow you to control settings, features, and capabilities for Apple devices; iOS, macOS, iPadOS, TvOS When/Why Devices may need profiles for initial configuration (like to allow them to join a network), in reaction to a request (like please di...

What We can edit profile payloads in the WebAdmin, change payload properties for all other payload types and do some basic reporting in the Payload view. When/Why Editing a profile is straightforward, but we can do more than that in the payload view.  We ca...

What The WebAdmin script editor allows you to interactively edit script content in any payload that allows scripts. When/Why We'll use this feature any time we want to make a quick edit to a script within a payload.  If we need to make extensive changes, it...

What Apart from editing payloads, you can also move them to another location and remove them entirely. When/Why Typically we'll want to move payloads whenever we are reorganizing in general, or we just did something silly like create a payload in the wrong ...

What Payload groups are used to generally organize payloads and to mass assign payloads to groups of devices. When/Why We'll use these groups whenever things get a little bit messy.  They can be very helpful to organize and we highly recommend that you don'...

What Of course, FileWave provides an editor to create configuration profiles from scratch.  But, you can also import pre-existing configuration profiles (.mobileconfig). When/Why If you have already created a profile or another system created a profile for ...

When managing mobile devices, it is considered best practice to install a root trusted SSL certificate on the FileWave Server. This certificate is located in the FileWave Admin > Preferences > Mobile tab. If you generated the Certificate Signing Request (CSR) ...

Self Signed certificate renewal Renewing MDM self-signed certificate can be done if the current certificate has to be changed: the certificate is or is about to expire the certificate is not or will not be trusted by devices anymore The main issue with...

Description For simplicity, we should recommend Renewing with an Official SSL certificate or Let's Encrypt Setup for FileWave Server (Debian) Using a self-signed certificate is strongly discouraged for a production server. Information A self-signed certifi...