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Setting the Primary Color, Name and Logo in Kiosk/App Portal (15.3+)
What This article provides step-by-step instructions for configuring the new Kiosk2 and App Portal introduced in FileWave 15.3.0, including how to set a primary color, name, and logo for the App Portal / Kiosk on FileWave v15.3.0+. When/Why For brand consis...
FileWave Kiosk for iOS/iPadOS overview (15.3+)
What The Self-Service Kiosk is how you can offer an easy way for your users to install approved software without the need for IT to specifically assign it to a iPad or iPhone. Instead, you can assign a collection of approved applications to your devices, and ...
FileWave Server On-Premise
Where servers are installed in on-premise environments, a couple of basic procedures should follow immediately. Server Name Arguably, the local server name need not necessarily matter, but the FileWave Server name is very much something to consider carefully...
FileWave Server Installation
FileWave Server is the key component to device management. The setup process will require not only a FileWave Server installation, but basic configuration will require the FileWave Central App (macOS or Windows). Some additional configuration may also be ach...
FileWave Access - Passwords
FileWave Administrator FileWave installations provide an initial user which has full permissions. On initial launch, this password should be changed as a matter of security. The default account is: Name: fwadmin Password: filewave The password may be...
FileWave Server Upgrades
Upgrading for hosted servers will be a matter of communication between FileWave and hosted customers. However for on-premise, consider the following process Upgrade Process Download the chosen upgrades from the FileWave Download Pages. This will be at th...
FileWave Server Time
Time is critical with servers and acceptance of certificates and communication. As such, it is imperative that time is kept in sync. It is possible to run one-off commands to achieve this, but better still, consider enabling automated time sync. macOS macO...
Plugin Installation
Plugins are a great way to extend the features of Grafana, optimising the Grafana experience. Recommendation is that any installed plugins are signed. All plugins from the built-in search should be approved already, but plugins are available from other sourc...
Plugin Configuration
Some plugins may require additional configuration, e.g. they require reference to additional files. An example of this is the CSV plugin by Marcus Olsson. When selecting the CSV Plugin as a Data Source, the path to the CSV file is required, with a choice of ...
Fileset Status meanings
Fileset Inventory Status In the stable below are the Fileset status codes that can occur in FileWave and some steps to reproduce some of them. Code Status Type Severity Fileset Status (Client Info) Deployment Status Available...
Understanding and Resolving Proxy Communication Issues in FileWave
What This article addresses the common communication issues encountered with FileWave, especially when using proxy servers like Lightspeed, Securly, and others. These issues often arise during periods of high network traffic, such as the re-deployment of devi...
FileWave Hosted Servers and IVS Setup
Using IVS imaging for Windows for Hosted customers is supported but is different than an on-prem implementation. A Hosted customer is one where FileWave runs your FileWave Server in our cloud services. Notes below explain how to use IVS with a Hosted Server,...
CrowdStrike Falcon Protection (macOS)
Description Needing to deploy to CrowdStrike Falcon antivirus to your macOS fleet? FileWave has you covered. CrowdStrike's flagship product is called Falcon, which is a cloud-native platform that combines next-generation antivirus, endpoint detection and res...
CrowdStrike Falcon Protection (Windows EXE)
Description Needing to deploy to Crowdstrike Falcon antivirus to your Windows fleet? FileWave has you covered. CrowdStrike's flagship product is called Falcon, which is a cloud-native platform that combines next-generation antivirus, endpoint detection and r...
Office 2019 / Office 365 (Windows)
Description Need to deploy Microsoft Office 2019 or Office 365 onto your Windows machines? We've got you covered! Note the Fileset below is based from the Microsoft Article listed here: https://docs.microsoft.com/en-us/deployoffice/office2019/deploy Ingred...
Using Email to stay updated on KB updates
What As a user of FileWave, you want to know when KB articles are created or updated. The KB has a built-in function to watch for changes to articles to keep you up to date. Note that if you prefer an RSS feed we have that too. Using RSS to stay updated on KB...
FileWave Version 15.1.0 (Unsupported)
These downloads are provided for the purposes of migrations and should not continue to be used in production. You should upgrade to either the most recent release or the one prior. They can always be found here: Supported FileWave Versions The FileWave endp...
Minimum OS version for enrolling Apple devices via ADE
What MDM servers have the ability to enforce a minimum operating system version on enrolling devices when using Automated Device Enrollment (ADE). This feature was added in FileWave version 15.1.0 for macOS 14.0 Sonoma and iOS/iPadOS 17.0. Apple does not sup...
Return to Service feature for iOS/iPadOS
What Even though devices can be erased remotely, getting them back into service is a manual process, as it requires someone to physically touch them and take them through Setup Assistant. Apple is removing the additional manual step with the introduction of R...
Application Bundle IDs in Apple Profiles
What Some profile types require an Application Bundle Identifier to be supplied to the Profile. In some instances this may be added automatically. Examples of Profiles that require Application Bundle IDs are: Notifications Home Screen Layout When/Why...