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Background Tasks (DDM status - macOS)
What FileWave has integrated Apple’s Declarative Device Management (DDM) capabilities to enhance the monitoring of background tasks on macOS devices. This new feature allows administrators to receive detailed reports on the background tasks that are present. ...
Force Enable Notifications on iOS and macOS for FileWave Kiosk
What To ensure that notifications from the FileWave Kiosk and End User Notifications are consistently displayed on macOS and iOS/iPadOS devices, administrators can deploy an Apple Profile that forces notifications for the com.filewave.kiosk2 and com.filewave....
Windows Imaging in FileWave: Secure Imaging Option (15.5+)
What In FileWave version 15.5.0, significant changes have been made to the Windows Imaging process using the Imaging Virtual Server (IVS). Previously, when imaging or capturing a Windows system, the device would mount NFS (Network File System) volumes directl...
Apple Device Management - DDM Assets
What In FileWave 15.5, a new feature called Assets has been introduced to enhance Apple’s Device Declarative Management (DDM). Assets are reusable components that can be shared among different configurations. They allow administrators to create common setting...
Truce Family integration with FileWave
What TRUCE Family on FileWave is a dynamic device management solution designed to balance smartphone use in schools and at home. It allows schools and parents to customize and control access to apps and services based on location, activity, and time, ensuri...
OTRS integration with FileWave
What The integration between OTRS and FileWave unifies IT ticketing and multi-platform device management into a single, efficient platform. This collaboration enhances automation, reduces manual processes, and ensures real-time data accuracy, all while stre...
FileWave Automation Scripts
This article contains the scripts used by the Downloads page. The scripts are here for documentation purposes. Note that you don't need to directly deal with this page aside from reference documentation. Each download page has the right 1-liner for upgrading t...
Troubleshooting Deployment Issues with the FileWave Upgrade Fileset
If you’re experiencing issues deploying the Upgrade Fileset to devices, the resolution steps depend on the target operating system. macOS Deployment Issue: Devices show that the latest FileWave Client is not installed despite deploying the Fileset. Solution...
MDM Command History Content Pack
Description FileWave is immensely powerful, but can be daunting when it comes to stitching the various components of a complex workflow together. Content packs are meant to give you a leg-up in creating distributable content and are also a great way to learn...
Android 500 device limit on enrollment
This article will be updated as we find out more information. As of now this issue is resolved. Last updated: April 11, 2025 What Google's Permissible Usage page has updated from no explicit maximum number of devices per project (it was a soft 1000 prior, re...
DRC INSIGHT - Cross-Website Tracking Profile
Description The DRC INSIGHT™ Online Learning System (DRC INSIGHT) is a secure, web-based system that supports and enhances the testing experience for students and educators. It is a proven and extremely reliable online testing platform, having successfully de...
IdP Redirection URL change (15.5.1+)
What In FileWave 15.5.1 there was a change to the redirection URLs used for an IdP setup in FileWave so that the 3rd URL would use port 20443 instead of the usual 443 for HTTPS. When/Why In FileWave 15.5.1 we wanted to account for servers where port 443 wa...
Apple Client Health Dashboard
Description FileWave is immensely powerful, but can be daunting when it comes to stitching the various components of a complex workflow together. Content packs are meant to give you a leg-up in creating distributable content and are also a great way to learn...
Modifying IVS Init.gz for testing purposes
What With the IVS, target devices uses init.gz as the boot image over the network. For troubleshooting purposes, you may want/need to make a change to this image (for instance to change a driver file or to make some workaround). When/Why This is not an act...
Enrolling Apple devices why am I prompted for IdP login?
What When I enroll a macOS, iOS or iPadOS device a pop-up shows asking me to login to Google, Keycloak, Okta or Microsoft Entra ID (Azure) and I'm not sure why. When/Why This can happen if you setup an IdP in FileWave and enabled the "Enrollment" checkbox. ...
Mitigating Privilege Escalation in Fileset Executables
What This article reflects the behavior in FileWave 16.0.0+ When deploying Filesets in FileWave; It’s possible to include a Verification Script that runs every 24 hours (or at system restart) on Windows and macOS. You might also have a Requirements Scri...
Missing Device Message in Kiosk for macOS and Windows (16.0+)
What As a FileWave Administrator, you sometimes need a reliable method to signal that a device is no longer available for normal use. The “Missing Device” message in the Kiosk is designed precisely for this purpose. When a macOS or Windows client is flagged a...
FileWave Support Resources
These are tools that you will use with Technical Support to troubleshoot issues and this page can be accessed via https://go.filewave.com/supportresources or https://supportresources.filewave.com. TeamViewer QuickSupport . Port Tester v16 On W...