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What This article explains how to manage client device states in FileWave, specifically focusing on how to archive and reinstate clients using the FileWave API. The client state can be defined as Tracked, Archived, Missing, or Untracked, each represented by a...

What Starting from FileWave version 15.5.0, there have been important changes to the default login process and security features of the FileWave Appliance:  Disabled Root Login: The root user is now disabled from logging in directly to enhance security. N...

Description Starter packs are what the name implies...a great way to jump-start your new FileWave installation!  Starter packs are built for selected customer verticals and provide client group structure as well as sample reports and dashboards. Note: Starte...

Description About Content Packs: FileWave is immensely powerful, but can be daunting when it comes to stitching the various components together.  Content packs are meant to give you a leg-up in creating distributable content and are also a great way to learn ...

Overview FileWave 11.1 includes support for Apple Classroom. The setup recommended by Apple for MDM providers is to have one root CA, intermediate CAs for leaders (teachers) and members (students) and one certificate per device. This means we need a UI where ...

Prior to FileWave 15.3 you had a method of customizing the Kiosk that is not used in 15.3 and beyond. Some of the customizations will be ignored with 15.3, but there are things you'll want to potentially remove and you may want to stop pushing out customizatio...

Description The new Kiosk requires 'Metal' support.  VMware does not support metal by default.  It is possible to add support, however the details provided are Beta and not only may the VM become unstable, but the host may also Kernel Panic. Use cautiously ...

FileWave is a device management solution that uses a variety of open source libraries and software (OSS) to provide its features and functionality. We believe in the importance of open source software and are committed to giving back to the community. By listi...

What The PS Tools from Microsoft (from SysInternals)  are a terrifically powerful tool to help you troubleshoot when all else fails.  In this article we'll look at how you can use PSExec to help troubleshoot an ill-behaving FileWave Client. When/Why From ti...

What When setting up Chromebooks you need to ensure that the right APIs are enabled. In FileWave 15.4 there are 2 APIs that are required that were not previously needed. You may have these enabled, but you should still do this process just in case they are no...

Overview Imagine you're running your FileWave server on a spare computer in your office. It seems like a cost-saving move at first, but then a power outage hits, and your server lacks a UPS. The database gets corrupted, and suddenly, your team scrambles to re...

The FileWave endpoint management suite allows you to manage your devices wherever they are, wherever you are, whatever they are, and all in one platform! In the 15.5.0 release, a new end-user notification system has been introduced, allowing FileWave Admins t...

What Microsoft Windows Package Manager, known as WinGet, is a tool that simplifies discovering, installing, upgrading, and configuring software packages on Windows 10 and 11. It operates through a command-line interface, enabling efficient software management...

What As the new desktop Kiosk 2.0 for macOS and Windows released with FileWave 15.3.0. In 15.3.x and 15.4.x the old Kiosk 1.0 is also included in the client. Noteworthy also is this new Kiosk is 64bit only.  When/Why Some functions are still performed by Ki...

What Android Lost Mode is a security feature in FileWave’s Enterprise Mobility Management (EMM) system as of FileWave 15.5.0. It allows administrators to remotely lock an enrolled Android device when it’s reported as missing. When activated, the device displa...

Description As of FileWave version 15.4, it is now possible to export and import Inventory Query definitions.  This makes sharing them easier than ever. Also export and share any included Custom Fields utilised in an exported query. Importing & Exporting ...

Description As an enhancement to the FileWave Kiosk / App Portal on macOS, Windows, and iPadOS/iOS, version 15.4 includes a view for Organisation Information. Information Details for the organisation may be filled out in the Preferences tab of FileWave Cent...

What WinGet is a command line tool to manage applications on the Windows 10 and 11 platform. Note that FileWave 15.4 or later is required. When/Why After we initially install any package there may be an error. This will offer some reasons for those errors....

What This article addresses the issue of encountering a “Login failed: User sync failed” error when logging into Grafana through FileWave Anywhere. When/Why This error occurs when there is a username conflict between Grafana and FileWave. Specifically, if...

What In this article, we will explain how to use Rufus, a free and open-source utility that helps format and create bootable USB flash drives. Rufus is widely used for creating installation media from bootable ISOs, such as Windows, Linux, and other operating...