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Classroom – Identity Certificate Management
Overview FileWave 11.1 includes support for Apple Classroom. The setup recommended by Apple for MDM providers is to have one root CA, intermediate CAs for leaders (teachers) and members (students) and one certificate per device. This means we need a UI where ...
Removing pre-15.3 Kiosk Customizations (macOS/Windows)
Prior to FileWave 15.3 you had a method of customizing the Kiosk that is not used in 15.3 and beyond. Some of the customizations will be ignored with 15.3, but there are things you'll want to potentially remove and you may want to stop pushing out customizatio...
Kiosk with macOS in a VM: Enabling Metal support
Description The new Kiosk requires 'Metal' support. VMware does not support metal by default. It is possible to add support, however the details provided are Beta and not only may the VM become unstable, but the host may also Kernel Panic. Use cautiously ...
Open Source Software included in FW v15.4.0
FileWave is a device management solution that uses a variety of open source libraries and software (OSS) to provide its features and functionality. We believe in the importance of open source software and are committed to giving back to the community. By listi...
PSExec as a Helper in Troubleshooting
What The PS Tools from Microsoft (from SysInternals) are a terrifically powerful tool to help you troubleshoot when all else fails. In this article we'll look at how you can use PSExec to help troubleshoot an ill-behaving FileWave Client. When/Why From ti...
Confirming Firebase APIs are enabled for Chromebooks (15.4+)
What When setting up Chromebooks you need to ensure that the right APIs are enabled. In FileWave 15.4 there are 2 APIs that are required that were not previously needed. You may have these enabled, but you should still do this process just in case they are no...
Cloud Hosting Product Information
Overview Imagine you're running your FileWave server on a spare computer in your office. It seems like a cost-saving move at first, but then a power outage hits, and your server lacks a UPS. The database gets corrupted, and suddenly, your team scrambles to re...
FileWave Version 15.5.0 (Unsupported)
These downloads are provided for the purposes of migrations and should not continue to be used in production. You should upgrade to either the most recent release or the one prior. They can always be found here: Supported FileWave Versions The FileWave endpoi...
Microsoft WinGet Overview
What Microsoft Windows Package Manager, known as WinGet, is a tool that simplifies discovering, installing, upgrading, and configuring software packages on Windows 10 and 11. It operates through a command-line interface, enabling efficient software management...
Kiosk 1.0 for macOS/Windows - EOL
What As the new desktop Kiosk 2.0 for macOS and Windows released with FileWave 15.3.0. In 15.3.x and 15.4.x the old Kiosk 1.0 is also included in the client. Noteworthy also is this new Kiosk is 64bit only. When/Why Some functions are still performed by Ki...
Android Lost Mode
What Android Lost Mode is a security feature in FileWave’s Enterprise Mobility Management (EMM) system as of FileWave 15.5.0. It allows administrators to remotely lock an enrolled Android device when it’s reported as missing. When activated, the device displa...
Exporting & Importing Inventory Queries
Description As of FileWave version 15.4, it is now possible to export and import Inventory Query definitions. This makes sharing them easier than ever. Also export and share any included Custom Fields utilised in an exported query. Importing & Exporting ...
FileWave Kiosk displays Company Information
Description As an enhancement to the FileWave Kiosk / App Portal on macOS, Windows, and iPadOS/iOS, version 15.4 includes a view for Organisation Information. Information Details for the organisation may be filled out in the Preferences tab of FileWave Cent...
Troubleshooting Errors with WinGet
What WinGet is a command line tool to manage applications on the Windows 10 and 11 platform. Note that FileWave 15.4 or later is required. When/Why After we initially install any package there may be an error. This will offer some reasons for those errors....
Resolving “Login failed: User sync failed” Error in Grafana
What This article addresses the issue of encountering a “Login failed: User sync failed” error when logging into Grafana through FileWave Anywhere. When/Why This error occurs when there is a username conflict between Grafana and FileWave. Specifically, if...
Rufus - Creating bootable USB drives
What In this article, we will explain how to use Rufus, a free and open-source utility that helps format and create bootable USB flash drives. Rufus is widely used for creating installation media from bootable ISOs, such as Windows, Linux, and other operating...
FileWave Version 15.4.1 (Unsupported)
These downloads are provided for the purposes of migrations and should not continue to be used in production. You should upgrade to either the most recent release or the one prior. They can always be found here: Supported FileWave Versions The FileWave endpoi...
Open Source Software included in FW v15.4.1
FileWave is a device management solution that uses a variety of open source libraries and software (OSS) to provide its features and functionality. We believe in the importance of open source software and are committed to giving back to the community. By listi...
Archiving Clients
One of the State options of FileWave is archiving clients. Archived clients do not consume a FileWave licence. Device records will continue to exist from the point of archive, but the device will no longer receive any communication with the FileWave Server. ...
Removing Android Devices
Wipe Device Sending a wipe command to a device should cause the device to erase. After doing so, on the next sync from Google, the device should turn red in FileWave. It should then be possible to delete the device and Update the Model. Removing a Device W...