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Kiosk should show only Kiosk associated Apps (15.3+)
What Before FileWave 15.3, apps that are directly deployed to the device and have the “Allow removal” option checked are shown in Kiosk. If the user decides to remove them from their device, that app is shown in Kiosk—in case the user changes their mind and w...
Imaging Issue After Upgrading FileWave and Using Self-Signed SSL Certificate
What You are experiencing difficulties imaging machines after upgrading your FileWave Server, IVS, and Clients while using a Self-Signed SSL Certificate. When/Why This step is necessary when using a Self-Signed SSL Certificate. Ensure to include this additi...
Resolving SSL and Manifest Validation Errors with FileWave Kiosk Installation (15.3+)
What This article addresses an issue encountered during the installation of the new FileWave Kiosk v.15.3.1 on macOS and Windows devices. Users may encounter SSL errors and manifest validation failures that prevent the Kiosk from installing correctly. When/W...
Managing Client States via the FileWave API
What This article explains how to manage client device states in FileWave, specifically focusing on how to archive and reinstate clients using the FileWave API. The client state can be defined as Tracked, Archived, Missing, or Untracked, each represented by a...
Business/Generic Starter Pack
Description Starter packs are what the name implies...a great way to jump-start your new FileWave installation! Starter packs are built for selected customer verticals and provide client group structure as well as sample reports and dashboards. Note: Starte...
MSFT Defender Reporting - Content Pack
Description About Content Packs: FileWave is immensely powerful, but can be daunting when it comes to stitching the various components together. Content packs are meant to give you a leg-up in creating distributable content and are also a great way to learn ...
Classroom – Identity Certificate Management
Overview FileWave 11.1 includes support for Apple Classroom. The setup recommended by Apple for MDM providers is to have one root CA, intermediate CAs for leaders (teachers) and members (students) and one certificate per device. This means we need a UI where ...
Removing pre-15.3 Kiosk Customizations (macOS/Windows)
Prior to FileWave 15.3 you had a method of customizing the Kiosk that is not used in 15.3 and beyond. Some of the customizations will be ignored with 15.3, but there are things you'll want to potentially remove and you may want to stop pushing out customizatio...
Kiosk with macOS in a VM: Enabling Metal support
Description The new Kiosk requires 'Metal' support. VMware does not support metal by default. It is possible to add support, however the details provided are Beta and not only may the VM become unstable, but the host may also Kernel Panic. Use cautiously ...
Open Source Software included in FW v15.4.0
FileWave is a device management solution that uses a variety of open source libraries and software (OSS) to provide its features and functionality. We believe in the importance of open source software and are committed to giving back to the community. By listi...
PSExec as a Helper in Troubleshooting
What The PS Tools from Microsoft (from SysInternals) are a terrifically powerful tool to help you troubleshoot when all else fails. In this article we'll look at how you can use PSExec to help troubleshoot an ill-behaving FileWave Client. When/Why From ti...
Confirming Firebase APIs are enabled for Chromebooks (15.4+)
What When setting up Chromebooks you need to ensure that the right APIs are enabled. In FileWave 15.4 there are 2 APIs that are required that were not previously needed. You may have these enabled, but you should still do this process just in case they are no...
Cloud Hosting Product Information
Overview Imagine you're running your FileWave server on a spare computer in your office. It seems like a cost-saving move at first, but then a power outage hits, and your server lacks a UPS. The database gets corrupted, and suddenly, your team scrambles to re...
Microsoft WinGet Overview
What Microsoft Windows Package Manager, known as WinGet, is a tool that simplifies discovering, installing, upgrading, and configuring software packages on Windows 10 and 11. It operates through a command-line interface, enabling efficient software management...
Kiosk 1.0 for macOS/Windows - EOL
What As the new desktop Kiosk 2.0 for macOS and Windows released with FileWave 15.3.0. In 15.3.x and 15.4.x the old Kiosk 1.0 is also included in the client. Noteworthy also is this new Kiosk is 64bit only. When/Why Some functions are still performed by Ki...
Exporting & Importing Inventory Queries
Description As of FileWave version 15.4, it is now possible to export and import Inventory Query definitions. This makes sharing them easier than ever. Also export and share any included Custom Fields utilised in an exported query. Importing & Exporting ...
FileWave Kiosk displays Company Information
Description As an enhancement to the FileWave Kiosk / App Portal on macOS, Windows, and iPadOS/iOS, version 15.4 includes a view for Organisation Information. Information Details for the organisation may be filled out in the Preferences tab of FileWave Cent...
Troubleshooting Errors with WinGet
What WinGet is a command line tool to manage applications on the Windows 10 and 11 platform. Note that FileWave 15.4 or later is required. When/Why After we initially install any package there may be an error. This will offer some reasons for those errors....
Resolving “Login failed: User sync failed” Error in Grafana
What This article addresses the issue of encountering a “Login failed: User sync failed” error when logging into Grafana through FileWave Anywhere. When/Why This error occurs when there is a username conflict between Grafana and FileWave. Specifically, if...
Rufus - Creating bootable USB drives
What In this article, we will explain how to use Rufus, a free and open-source utility that helps format and create bootable USB flash drives. Rufus is widely used for creating installation media from bootable ISOs, such as Windows, Linux, and other operating...