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What There is a capability allowing FileWave itself to resolve conflicting new clients on your behalf. When/Why Client enrollment conflicts are a natural occurrence in any production environment.  Devices are re-imaged and client certificates might not matc...

What There is a administrator permission that either allows or denies the ability to make changes to auto-enrollment and automatic conflict resolution. When/Why We'll want to add this particular permission to any administrator we expect to manage the automa...

What In large production environments, there may be times during mass enrollments where resolving onboarding conflicts is time-consuming when approached at an individual device level.  There is a capability to mass-resolve client conflicts to make this proces...

You may find that when setting up a scheduled report on an inventory query or a license report that you may need to send it to more than one recipient.. Problem Frequently, if not always, you may need to send scheduled report results to more than one email r...

We are frequently asked about the intention of the Sample Queries that you find in the Inventory Queries view in the FileWave Admin. Problem For new users of FileWave, the intent of Sample Queries is sometimes a bit of a mystery.  We'll clear that up here! ...

Description Inventory queries are fundamental, both for reporting and Fileset deployment.  For basic details for queries, please take a look at Creating and Editing a query However, if the query isn't correct, then you could end up with incorrect reports or ...

Problem The results of your inventory query will appear in the admin console, but you need to be able to share those results with others that do not have access to the admin console. Environment FileWave Admin Console Resolution There are 3 ways to export...

Starting with FileWave 12.7, it is possible to customize end-user components and change FileWave defaults. Please use the How-To articles below for detailed customization instructions.  FileWave Feature Components How-To Articles to Follow iOS M...

What It was previously possible to customize the user-visible information for the FileWave Inventory Extension. It was possible to customize icons, name and description. This involved: Download chromebook-whiteboxing.zip and modify the data inside (adding ...

Getting Started This article explains how to customize the enrollment page for iOS, macOS (MDM), and Android devices - the enrollment page is what is made visible for your end users when they enroll their devices manually (BYOD or manual enrollment). F...

Getting Started It is possible to white label the OTA enrollment profile, the MDM profile, and the Web Clip for the App Portal. These profiles are the ones used while enrolling an Apple device. White Labeling the MDM profile also allows customizing the inform...

Contacting Support Do you require technical assistance or have any questions? We recommend using the web or email options to contact our support team, as they provide an opportunity for you to thoroughly explain your issue and for our representative to conduc...

Description Need to deploy Lightspeed Smart Agent along with your configurations. FileWave has got you covered in this step-by-step guide to creating the required Filesets to deploy to your macOS devices. Be sure that you have access to your administrative ac...

What The FileWave OPS Team has upgraded your FileWave server; What steps do you need to take to continue managing your devices? If your FileWave server is on-premise and not hosted by FileWave, you may review the KB article here: Upgrading your On-Premise Fi...

What Needing to upgrade your on-premise FileWave server? This guide will go over the steps involved in updating your FileWave server for macOS, Linux, and Windows. If your FileWave server is hosted by FileWave, you may review the KB article here: Your Hosted...

Migration Process When looking at migrating your FileWave server we recommend contacting our FileWave support team for an explanation of this process if any part of it doesn't make sense. Migrations are safe for you to do as long as you make sure you ensure t...

Description Virtual Appliances are shipped with a default time zone.  This guide will explain how to change the current time zone and set a NTP server for syncing. This is highly recommended on the Server, Booster, and IVS appliances. Really every server and ...

Requirements FileWave Server 13.1.5+ Existing mount the external drive or network share Root access to Terminal Summary Many customers have asked us if there's a way to store their Server's data on a non-startup volume or on network shares...

Description FileWave 13 introduced a Web Admin interface.  By default this uses port 443.  Attempts to install on systems that have another service using this port will prevent the installation of FileWave. To resolve this, remove or adapt the contending pro...

With FileWave 13.1, server utilization aggregated analytics are sent to FileWave automatically to collect information on Licensing/Version of FileWave, Location Information (of the server), Numbers and Types of enrolled devices, Server Configuration informatio...