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FWAdmin CLI (Command Line Interface)
Using FileWave Admin CLI (Command Line Interface) for OS X and Windows Admin CLI allowances include: Importing Folder Package Image Removing Associations Filesets Updating model Reporting Clients Filesets Associations Defa...
Prevent Duplicates During Enrollment
A desktop device (FileWave Client) is identified in FileWave by its Client Name and Device Fingerprint. If a device is duplicated in FileWave, enrollment can stop, inventory can be wrong, and deployments may target the wrong record. Client Name - The name show...
Automated Client Conflict Resolution
What FileWave can automatically resolve conflicting new desktop clients when they enroll. When/Why Client enrollment conflicts are common in production environments. Devices may be re-imaged, certificates may no longer match, or a device may return with a name...
Automatic Enrollment Permissions
What The Manage Automatic Enrollment permission controls whether an administrator can change automatic device enrollment and automatic conflict resolution settings. When/Why Give this permission to administrators who manage whether devices can auto-enroll and ...
Manual Client Conflict Resolution (Multiple Devices)
What Use manual conflict resolution when several newly enrolled clients need the same conflict decision. Resolving those conflicts together is faster than opening each device one at a time. When/Why Client conflicts are common during reimaging or refresh proje...
Sending Scheduled Reports to More Than One Address
If you want a scheduled report to go to more than one recipient, enter all email addresses in the recipient field and separate them with semicolons. Problem Scheduled report results often need to go to more than one person. A shared mailbox can work, but somet...
What are Sample Reports?
Admins often ask where the old Sample Queries went and how to get the sample report examples in current FileWave versions. Purpose Sample reports are best treated as starting points. Some are ready to use, and others are examples you can duplicate and adapt wh...
Demystifying Inventory Queries
Description Inventory queries are fundamental, both for reporting and Fileset deployment. For basic details for queries, please take a look at Creating and Editing a query However, if the query isn't correct, then you could end up with incorrect reports or ...
How do I export the results of an Inventory query?
Description Results of Inventory Queries are viewable though the FileWave Central App. However, if other members of staff require these details, then those results may need exporting. Requirements Mainly, just the FileWave Central App Optionally (for Sc...
White Labeling FileWave components
Starting with FileWave 12.7, it is possible to customize end-user components and change FileWave defaults. Please use the How-To articles below for detailed customization instructions. FileWave Feature Components How-To Articles to Follow iOS M...
Chromebook Inventory Extension White Labeling (EOL)
What White labeling the FileWave Chromebook Inventory Extension is no longer available. The steps below record the previous support-assisted process for historical reference; do not use them for a new deployment. Administrators downloaded the historical chrome...
White Labeling the iOS, macOS, and Android enrollment pages
Getting Started This article explains how to customize the enrollment page for iOS, macOS (MDM), and Android devices - the enrollment page is what is made visible for your end users when they enroll their devices manually (BYOD or manual enrollment). Hosted Fi...
White Labeling the OTA Enrollment profile and MDM profile
Getting Started It is possible to white label the OTA enrollment profile, the MDM profile, and the Web Clip for the App Portal. These profiles are the ones used while enrolling an Apple device. White Labeling the MDM profile also allows customizing the informa...
Customer Technical Support
Customer Technical Support is the right place for break/fix issues with FileWave. If something is not working as expected, you need help troubleshooting an error, or service is disrupted, our Support team is here to help. How to contact Support We recommend us...
Lightspeed Smart Agent Deployment (macOS 2023)
Description Need to deploy Lightspeed Smart Agent along with your configurations. FileWave has got you covered in this step-by-step guide to creating the required Filesets to deploy to your macOS devices. Be sure that you have access to your administrative ac...
Your Hosted FileWave Server Has Been Upgraded - What Are Your Next Steps?
What The FileWave Operations Team has upgraded your hosted FileWave Server. Use this checklist to confirm the environment and update the administrator tools, Boosters, Imaging Virtual Servers, clients, Kiosk, and enrollment packages that remain under your cont...
Upgrading your On-Premise FileWave Server
What Use this guide to upgrade an on-premises FileWave Server and then update or verify the administrator tools, Boosters, Imaging Virtual Servers, clients, Kiosk, and enrollment packages that remain under your control. If your FileWave server is hosted by Fil...
Migrating your On-Premise FileWave Server to new Hardware
Migration Process When looking at migrating your FileWave server we recommend contacting our FileWave support team for an explanation of this process if any part of it doesn't make sense. Migrations are safe for you to do as long as you make sure you ensure th...