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Self-Service Kiosk Overview

FileWave Kiosk lets users install approved apps and content themselves while admins keep control of assignments, categories, and licensing.

Standard Assignment

With a Standard Assignment, the Fileset content installs automatically without user interaction.

Kiosk Assignment

With a Kiosk Assignment, the user chooses approved items from the self-service Kiosk and starts the installation themselves.

Since the FileWave process runs at root or system level on computers, the end user does not need to be a local administrator in order to install applications and content through the Kiosk.

Computer Clients

User access to the Kiosk is by way of a macOS Menu Bar or Windows System Tray icon.

The Kiosk is activated on computers by installing the FileWave client and having at least one Fileset configured as a Kiosk item associated with that Client. 

If no Kiosk association exists, the macOS menu bar or Windows system tray will not include the Kiosk icon.

If an association exists and the icon still does not appear, check operating-system icon visibility rules. For example, macOS or Windows may hide extra menu bar or system tray icons when space is limited.

You can also open Kiosk from the command line, as described here: Manual Trigger of FileWave Kiosk for macOS and Windows

Mobile clients

On mobile devices, users access Kiosk through the automatically installed FileWave App Portal app.

The Kiosk is activated on a mobile device when that device enrolls with the FileWave MDM.

Associations

Any Fileset, including App Store apps, can be configured as a Kiosk item and placed into categories such as department, class, or application type.

For a current setup in FileWave Central 16.4, create a Deployment, add the intended targets and applicable Filesets, and choose Options > Installation Type > Kiosk Self-Service. Review the target scope and pending changes before updating the Model. Then open Kiosk on a target device and confirm the intended items appear. Existing environments can also use the legacy Kiosk Association workflow.

Apple VPP

An Apple VPP Kiosk item contains the link to the store.  The application or book is downloaded from Apple, directly to the device, when the user clicks Install.

Managed Distribution app licenses can be returned for reuse only after all related standard or Kiosk associations/deployments are removed. Apple Books licenses cannot be revoked or reassigned after distribution to a user. Removing a Kiosk item does not return a distributed book license. See Assign Apple Books to Managed Apple Accounts with VPP for the user-assignment workflow.

Mobile Kiosk versus Desktop Kiosk

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