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Microsoft Enterprise SSO plug-in for Apple devices
What The Microsoft Single Sign-On (SSO) plug-in for Apple devices is a software extension that allows users to log in to Microsoft services on their Apple devices without needing to enter their credentials each time. This plug-in enables users to authenticate...
Address Stalled MDM Commands
Description It is possible that device MDM communication can become stalled for macOS, iOS, and Apple TV due to an issue that Apple is working on that impacts all MDM vendors as recently as anything pre-iOS/iPadOS 17.1 and pre-macOS Sonoma 14.1. This can impa...
Reported Issues with macOS Software Updates
Summary Many of our customers have reported issues related to Software Updates on macOS recently. And, we have seen issues here first-hand as well. We believe Apple are working on a number of issues related to software updates over MDM at the moment, but in t...
Notify Users with a dialog (macOS)
Description The provided Fileset is an example of notifying users, in particular here, a message regarding Fileset status when downloading and installing new Filesets. The Fileset is designed to: Create a continual running service that monitors Fileset...
Notify Users with a dialog (Windows)
Description The provided Fileset is an example of notifying users, in particular here, a message regarding Fileset status when downloading and installing new Filesets. The Fileset is designed to: Create a continual running service that monitors Fileset...
iOS Guided Access
Description Guided Access is a local equivalent to Single App Mode, which provides some additional features, e.g. select area of screen available. Additionally a local passcode is required. Use Guided Access with iPhone, iPad, and iPod touch Problem Thi...
iOS 12+ Profile Installation Failed
Description On attempting to enrol iOS 12 devices, we have seen some instances of the profile installation failing. In these cases it has been related to the server certificate. As of iOS 11 and macOS High Sierra, Apple introduced stricter rules regarding MD...
iOS 12 / macOS 10.14+ and self-signed certificates
iOS 12 and macOS 10.14 introduce more secured rules ; certificates must be generated from at least a 2048-bit RSA key ; certificates generated from a 1024-bit key will be rejected by the device. If you are using a trusted CA issued certificate, you should be ...
Force shared device passcode type
There is a limitation (As of July 2018) in Apple's Roster API by which FileWave uses to obtain all SIS (student information system) data like classes and student passcode requirements. For example, on ASM (Apple School Manager - school.apple.com) you can defi...
Firmware Password (macOS 10.14 Mojave+)
Description Apple have seen to make some changes regarding this over time, through versions of macOS. The following is a method that should work with macOS 10.10+ machines. This recipe allows for creating, changing or deleting the Firmware password. This s...
Apple App Store and Automatic Updates
Developers are frequently updating applications and submitting new versions to Apple App Store. FileWave is automatically sending requests to devices to upgrade applications when a new version is available. How does FileWave detect if there is an update? For...
Apple ID prompt still appears even when Activation Lock Bypass Code is used during Remote Wipe
PROBLEM When executing a Remote Wipe against a Supervised iOS 7.1+ device and the "Remove Activation Lock" option is checked, the expected behaviour is that on activation of the iOS device, the AppleID username and password will not be required. Instead, the ...
Apple Metadata Missing After Fileset Installation (macOS)
Description In some instances Metadata is added to items to provide additional features, however, this Metadata may not be transferred when the App is delivered as a standard Fileset. Where this occurs, the Metadata may be re-injected using a script. An exa...
Applications Preventing Reboot (macOS/Windows)
Description Before the FileWave client reboots a computer, where the Fileset properties are set to reboot, a warning can be expected to 'Quit All Running Processes' with a list for the user to address. Some processes do not respond to FileWave Clients reques...
Block iOS TV App (iOS 10.2+)
This article will show you how to block the TV app introduced with iOS 10.2 with your updated and supervised iOS devices. Your FileWave server will have to be version 11.2.2+. Steps: Once in the Filesets view, select New Mobile Fileset at the top and then ...
Change Administrator User Password on macOS
This article will guide you through importing a Fileset that will give you the ability to change the Administrator password on macOS devices. Requirements: FileWave Admin macOS Client Steps to Deploy: Download and Import the Fileset Download Ch...
Clearing FileWave Client Certs
In some situations, you may want to explicitly make the server clear and revoke a client certificate without deleting the client from FileWave, for instance if you are wiping a macOS client or reinstalling an IVS client. From FileWave Central For desktop c...
Customised Screen Saver (macOS)
Description Create a customised macOS Screen Saver (.saver) to simply display an image or more advanced HTML/Javascript code. Ingredients FileWave Central Example Fileset: Example_FileWave.saver.zipTaken from: https://github.com/tlrobinson/WebSaver Di...
Deploying CUPS printers (macOS)
Before you begin We first need to setup the CUPS printers on a single test device. Once they are manually setup please test each individual printer and ensure they work as you'd like them to before proceeding. Note that you want to setup ONLY the printers you...
FileWave iOS Kiosk (IPA) Location Tracking Problem
We have been made aware of an issue with our FileWave Kiosk Enterprise IPA app with regard to location tracking. Simply put, iOS no longer allows our application to be approved once, and then allowed to collect geo-location information for all time. Even whe...