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Apple Silicon M1 / M2 Native Client Support and Rosetta
What 14.8+ FileWave Client PKG installer now installs a native M1 or M2 client, negating the need for Rosetta 2. Prior FileWave client installers were for Intel only and relied on the PKG installer to install Rosetta 2 for M1 / M2 compatibility. Rosetta 2 w...
FileVault - Getting Started
Please NoteSetting up FileVault 2 with FileWave is supported with MDM enrolled macOS devices only! MDM enrolled devices are such that went through DEP enrollment or had the MDM profile installed manually. These advanced steps are for system administrators and...
Wipe Device for macOS
What To wipe a macOS device you can right-click on a device and pick Wipe Device... as shown. Before macOS 12, Erase Device MDM command would obliterate the system, meaning that critical files and data would be removed and the system would then be inoperative...
Conclusions
Undertaking a large-scale device refresh or (re)Enrollment is a significant task. However, with careful planning, thorough preparation, and efficient execution, your organization can transition smoothly and successfully. FileWave's comprehensive toolsets, comb...
Alternate macOS Software Update Method (Legacy)
Description FileWave server automatically pulls OS Update Catalogs for computers and these are made available through the ‘New Desktop Fileset’. To prevent unwanted updates being installed on incorrect machines, we would recommend using the Software Update D...
Apple MDM OS Software Updates
What All MDM configured devices will report and receive Software Updates via MDM. This is the same for: iOS iPadOS tvOS macOS (Either Big Sur and above or earlier versions if the client is configured for MDM Software Updates) When/Why Before MDM Th...
Defer Apple OS Updates
What Apple allow users to update devices themselves, however it may be desired to delay an update, perhaps due to some incompatibility that is not yet resolved. When/Why When Apple release updates, devices report these updates to the users of the device; al...
Apple Content Caching service
What Every device will individually reach out to Apple to pull Software Updates and VPP Apps and their respective updates. To alleviate the amount of external traffic, Apple provide Content Caching. When/Why Any macOS device may be configured to provide Con...
Understanding Similar and Identical Software Update Names in FileWave for Apple Devices
What As a Unified Endpoint Management tool, FileWave manages a wide range of devices, including Apple devices such as macOS, iOS, iPadOS, and tvOS. In the Software Updates list for these devices, you may notice updates that have similar or identical names, su...
Microsoft Office 365 OAuth and Exchange Profile
What Basic Authentication has been deprecated as of December 2022. Now only a Modern Authentication method (using OAuth) will work. This KB article will guide on how to setup and get connected with FileWave's Exchange Profile. Requirements are: FileWave C...
Moving the App Portal Web Clip using the Home Screen Layout Payload
FileWave no longer deploys a Web Clip version of the FileWave App Portal. The new version 2 Kiosk App's Bundle ID is: com.filewave.ios.app.kiosk2 For the new App, it may be referenced in a Home Screen Layout Payload by this Bundle ID: The below method f...
Managing Web Clips on iOS / iPadOS
Description It can be desirable to manage Apps, e.g Home Screen Layout, Restrict App Usage, but how can Web Clips be managed in this same way. Ingredients iOS 11.3+ Supervised devices Web Clip(s) Directions Creating a Web Clip Web Clip payload ca...
Alternate Browser Configuration on iOS/iPadOS
What It can be desirable to use browsers, other than Safari. Apple now provide two such methods for i(Pad)OS. Web Clip URLs sent to devices to open particular pages Changing the default browser i(Pad)OS 18+ When/Why Internal policy may suggest a diff...
Profile Editor Command Policy
What The Command Policy in the Profile Editor is unique; the contents of a Command Policy is not a profile payload, but instead MDM commands. When/Why Some commands are available from the right click context menu, e.g. Wipe Device…. However, some commands w...
User Approved MDM Enrollment (macOS)
Description Apple has introduced a new concept with macOS High Sierra, User Approved MDM Enrolment. This will only affect the management of settings that Apple deemed to be considered ‘security-sensitive. All other non-sensitive settings will continue to wo...
macOS Privacy Preferences Payload in Mojave 10.14+
Description With macOS 10.14, Apple has introduced another new payload that requires User Approved MDM. The Privacy Preferences payload controls the settings that are displayed in the ”Privacy” tab of the ”Security & Privacy” pane in System Preferences. Thi...
Privacy Preferences Policy Control (TCC)
Description Apple's TCC payload was introduced in FileWave 13 and controls the Privacy section of the Security & Privacy Preference. Since it was controlling the Security & Privacy tab, it was included in one single Security & Privacy Payload, when creating ...
Create TCC Privacy Policy Control Payloads
Description There is no way to escape the need to identify which services are being requested and require approval through the Privacy section of the Security & Privacy Preference Pane. Indeed there is an in-depth KB to assist this recognition. When an acti...
eSIM Management for Apple devices
Apple devices may be using LTE connectivity and may be equipped with an eSIM instead of a physical SIM chip : https://support.apple.com/en-us/HT209044 FileWave and Apple offer options to manage these eSIM devices. Restrict access to eSIM settings: Deploying...
Profiles in macOS 11 Big Sur and beyond must be installed via MDM
Prior to Big Sur, profiles could be installed on macOS devices in multiple ways, including: Opening a profile locally in System Preferences Command line tools Via MDM to devices that are MDM enrolled FileWave had the ability to use either of the latter...