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Dashboard (Grafana)
The FileWave dashboard is a collection of custom code and open-source solutions. We'll give you the beginner's guide here for customizing your dashboard up to some more advanced topics.
Getting started with the Imaging Virtual Server
A guide starting out with FileWave's Imaging Virtual Server (IVS) appliance. Learning to import, expand the hard drive and setting up the IVS. Appliance's default: username: root / password: filewave
Filesets / Payloads
Filesets in Central and Payloads in Anywhere are the same thing. As an IT administrator, you use FileWave Filesets to deliver software to devices.
Troubleshooting
Identity Provider (IdP) Integration
Identity Provider (IdP) integration can be key to meeting security requirements from your InfoSec team, and ease-of-use requirements for your customers. IdP solutions allow your customer to have only one set of credentials, and to use them anywhere.
Microsoft Windows MDM Setup
Integration of FileWave with Microsoft Windows MDM requires some initial setup. This is likely a one-time configuration for your environment, depending on complexity. On initial setup, we'll need to make sure we can satisfy the licensing pre-requisites, pu...
Chrome OS: FileWave Inventory Extension Behavior (FAQ)
What The FileWave Chromebook Inventory extension provides abilities to manage your devices beyond what can be done from the Google Admin console. Below you will find some answers to frequently asked questions about the extension's behavior. When/Why We'll ...
Troubleshooting
Chrome Troubleshooting Guide
You have already: Enrolled devices into your Google Suite (https://support.google.com/chrome/a/answer/1360534?hl=en) Followed the Quick Start Guide for Chromebooks to install the extension on your devices Verified you have a license for Chrome devices ...
FileWave Server
Settings
Windows MDM Policies (aka Profiles)
What Windows Configuration policies enable you to define and enforce settings on your Windows devices that are enrolled in Mobile Device Management (MDM). For example, you can restrict features like Bluetooth by setting policies such as “Bluetooth is not allo...
Troubleshooting
Location Tracking
Android EMM Known Issues
Functionality Issue Notes Reference Enrollment of more than 500 devices is blocked by Google's API https://bayton.org/blog/2024/03/amapi-permissible-usage/ discusses this issue introduced in Q4/2024 by Google. The AMAPI API has a hard limit ...
Security Information
There will be security information that needs to be shared about FileWave or components that we use. We may also link to critical notices about macOS, Windows, iOS, and other OSs if they appear to be severe, and would impact you as an IT manager.
Customizing Views
Many views within the FileWave WebAdmin have tables in them that can be customized to match your needs. We will customize views when we find there is a data element missing from a table we'd like to add, when we'd like to sort records in a different way, an...
Android EMM Zero-Touch Enrollment
What Android Zero Touch Enrollment (ZTE) is a method for automatic device enrollment based on the device's participation in your organization's Zero-Touch Enrollment Portal. ZTE Portal The portal is located at : https://partner.android.com/zerotouch But r...
View - Deployments
The Deployments view allows you to see and create Deployments. Deployments are not Associations, but they are similar. Deployments connect payloads to endpoints like Associations, but deployments have more advanced capabilities than their earlier cousins. ...
Google Play Store Errors
Android EMM Google Play store errors If you see a 403 error (Figure 1.1): Server error; FileWave was unable to negotiate a Play Store instance with Google. Please try reopening this Play Store window. Server said (403): Caller is not authorized to manage ...