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Playbook: Device Refresh / Back to School
Step into the 'Device Refresh' Playbook, your go-to resource for handling large-scale device re-enrollments. Suitable for any organization, this playbook simplifies the process from device auditing to post-enrollment support. Discover how to utilize FileWave's...
Software Updates (Windows)
The Software Updates (Windows) section provides essential information and guidance on keeping your Windows operating system and third-party software up to date. Stay informed about the latest updates, including security patches, bug fixes, and new features, to...
Integrations
The Integrations section provides valuable information and resources on integrating FileWave with other essential systems and tools. Discover a range of integration possibilities to enhance the functionality and streamline the management of your FileWave envir...
Linux Tips and Tricks
The Linux Tips and Tricks section is a valuable resource for enhancing your Linux operating system knowledge, which is essential for optimizing your experience with FileWave Server, Boosters, and IVS. This section provides a wide range of tips and tricks that ...
PSImage - Alternative Windows Imaging
This is a concept that Professional Services created that uses Microsoft tools and ties into FileWave. This is not supported as a solution by Technical Support but is being shared so someone could use the ideas and concepts if they are helpful. Discussion in D...
Compliance Packs (macOS)
The Compliance Packs category encapsulates a suite of tailored solutions aimed at ensuring and reporting on the adherence to various security and compliance standards within the macOS environment. This includes, but is not limited to, monitoring and reporting ...
Compliance Packs (Windows)
The Compliance Packs category encompasses a range of dedicated solutions designed to facilitate and report on compliance with numerous security standards and regulations within the Windows environment. This encompasses monitoring and reporting on aspects such ...
Content Packs
The Content Packs category is a suite of tailored solutions aimed at ensuring and reporting on the adherence to various security and compliance standards within your environment. This includes, but is not limited to, monitoring and reporting on security config...
Device Actions
Device Actions are all of the "actions" or "commands" that you can execute against an endpoint from the FileWave WebAdmin. Actions are taken from the (...) button in the Devices view, or from the detail view of any particular device. Having inventory devic...
Troubleshooting
Self-signed SSL Certificates
Fileset Revisions
Smart Groups
Fileset Magic
Automated Device Enrollment (ADE)
This was formerly known as the Device Enrollment Program (DEP).
Volume Purchase Program (VPP)
Enrolling Devices
Articles about the process to enroll devices in to FileWave.
License Reporting
Manufacturer Specific Considerations
Troubleshooting
Fileset Scripts
iOS BYOD User Enrollment
Example Custom Fields
Some example fields.
Troubleshooting
AutoPkgr with FileWave
Troubleshooting
FileVault
Troubleshooting
License Management
Compliance, Usage, and Tracking When it comes to all of these software packages it can be a headache to know exactly how many licenses you own, how many are being used, and who the and being used by. This is where FileWave steps in to make this tracking pro...
Inventory Reports
Your information. Your way. FileWave allows you to get as much or as little information that you need to report by leveraging Inventory Queries and if you have other people outside of FileWave wanting the same reports, we've got you covered with Schedule Re...
FileWave Foundry
Everyone who uses FileWave appreciates learning more about it, but attending training is hard - we get it! Sometimes the timing or the location of the training won’t work, sometimes the budget won’t allow for it, but more often than not, the lack of TIME prev...
Clever Integration - EOL
This is the FAQ for the email that was sent out to customers on October 29, 2021, about Clever integration being discontinued. Please check back here over time as our answers may evolve over time as we work with customers. FAQ Q: When will the Clever integr...
FileWave Official Version Support Statement
What FileWave development teams officially support two major versions at any time, N and N-1. For example, If we assume that the most recent version of FileWave is 15.1.x, then we will officially support versions 15.1.x and 15.0.x. Releases for major versions...
Observe Client - EOL
As a continuing bid to improve FileWave features and unify the product across platforms, as of FileWave 14.8.0 the FileWave computer client will no longer include the Observe Client feature. This has been replaced with TeamViewer. TeamViewer expands the poss...
Device Discovery - EOL
What This is a notice that as of FileWave v14.9.0 that Device Discovery is deprecated. When/Why This tool was never effective in production environments, has hardly ever been used, and is easily replaced by any off-the-shelf network scanning tool like Angry...
Android device management pre-EMM - EOL
What This is a notice that as of FileWave v14.9.0 that Android device management pre-EMM (aka APK delivery) is deprecated. When/Why Android EMM is the replacement for the much older method of managing Android devices. This change should not affect you if yo...
ZeroMQ replacement with NATS - EOL
What ZeroMQ is being replaced with NATS in a process starting with v14.8. When/Why This move will naturally occur when upgrading FileWave components where eventually NATS will replace ZMQ everywhere it is used. This article and release notes will explain w...
Default TCP and UDP Port Usage
FileWave software uses the below-listed TCP/IP ports. These are default settings and may be configured to listen on different ports if required. Consider FileWave Server should not have IPv6 enabled for the best experience. Port Testing Please consider downl...
FileWave Windows Imaging Requirements
Windows Imaging is a powerful solution to quickly deploy base images over the network. Before starting the process of refreshing your device fleet, it is important to understand how Imaging works to understand the requirements and the possible limitations. Re...
Setting up the IVS (Imaging Virtual Server)
Guide for Networking Imaging with FileWave The following steps will assist you in the setup and implementation of your Imaging Virtual Server (IVS)If you already have your Imaging sever up and running please look at these guides for how to image Windows devic...
Windows Network Imaging - PXE Booting
Windows Imaging (PXE): The following are the steps you will need, from start to finish, to create a Windows image from FileWave and send it out to your devices. This guide assuming the following: FileWave Imaging Server is set up Devices are on the same s...
Windows Sysprep Guide
This Guide will prepare your Windows devices ready to be captured and deployed with FileWave Network IVS. Computer Imaging is an important part of Life Cycle Management. Creating and deploying Windows images requires running the System Prepar...
FileWave Knowledge Base
Welcome Welcome to the FileWave Knowledge Base, where all documentation is published for FileWave. This page will load by default giving you helpful instructions, but you can always go to Shelves and bookmark that as your starting point. Information in the KB...
Using RSS to stay updated on KB updates
What As a user of FileWave, you want to know when KB articles are created or updated. The KB has a built-in function called an RSS feed that can keep you updated on what has changed. Note that the KB also has a native way you can be notified via email about ...
What languages does FileWave support?
What FileWave is a Unified Endpoint Management tool that allows users to manage and deploy updates to macOS, Windows, iOS, iPadOS, tvOS, Chrome, and Android devices. It is used by a variety of organizations, including educational institutions, corporations, a...
Playbook: PCL - Introduction
Introduction In light of the recent Covid-19 virus, below are some considerations, some of which may be actioned now, but some are for planning for future (hopefully non-existent) events. Certain aspects of this situation have led to working methods that wer...
Allow External Devices to Connect to the FileWave Server and Boosters
Now that most Organizations are supporting E-Learn and/or remote work environments, you may want to open up your firewall to allow devices outside of your network to connect to the FileWave Server and Boosters. If you have multiple Boosters, not all have to b...
FileWave Version 14.10.2 (Unsupported)
These downloads are provided for the purposes of migrations and should not continue to be used in production. You should upgrade to either the most recent release or the one prior. They can always be found here: Supported FileWave Versions FileWave Manageme...