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Troubleshooting
Location Tracking
Android EMM Known Issues
Functionality Issue Notes Reference Enrollment of more than 500 devices is blocked by Google's API https://bayton.org/blog/2024/03/amapi-permissible-usage/ discusses this issue introduced in Q4/2024 by Google. The AMAPI API has a hard limit ...
Security Information
There will be security information that needs to be shared about FileWave or components that we use. We may also link to critical notices about macOS, Windows, iOS, and other OSs if they appear to be severe, and would impact you as an IT manager.
Customizing Views
Many views within the FileWave WebAdmin have tables in them that can be customized to match your needs. We will customize views when we find there is a data element missing from a table we'd like to add, when we'd like to sort records in a different way, an...
Android EMM Zero-Touch Enrollment
What Android Zero Touch Enrollment (ZTE) is a method for automatic device enrollment based on the device's participation in your organization's Zero-Touch Enrollment Portal. ZTE Portal The portal is located at : https://partner.android.com/zerotouch But r...
View - Deployments
The Deployments view allows you to see and create Deployments. Deployments are not Associations, but they are similar. Deployments connect payloads to endpoints like Associations, but deployments have more advanced capabilities than their earlier cousins. ...
Google Play Store Errors
Android EMM Google Play store errors If you see a 403 error (Figure 1.1): Server error; FileWave was unable to negotiate a Play Store instance with Google. Please try reopening this Play Store window. Server said (403): Caller is not authorized to manage ...
White Labeling FileWave Components
Starting with FileWave 12.7, it is possible to customize end-user components and change FileWave defaults.
View - Devices
Network Imaging / IVS
FileWave Windows Imaging is a powerful solution to quickly deploy base images over the network. The IVS uses PXE Boot to network boot your Windows machines using either Legacy BIOS or UEFI, captures the entire disk contents, and uploads the image to the FileWa...
View - Licenses
The Licenses View shows us licensing information for VPP related apps. This is a great view within the WebAdmin to take the temperature of the environment as far as licensing availability for VPP. Policing this view occasionally can help us avoid some of thos...
Embed WiFi in EMM Enrollment QR
If you have a Google Policy Fileset with Network information in it. You can select it when you generate a QR code. This inserts the information onto the device for easy enrollment. Figure 1.1 - WiFi selected in enrollment QR Steps Ge...
Software Deployment Recipes (Microsoft)
The Software Deployment Recipes (Microsoft) section provides a curated collection of practical guides and step-by-step instructions for efficiently deploying software and applications in Microsoft environments. Discover proven techniques and best practices for...
View - Payloads
Profiles allow you to control settings, features, and capabilities for Apple devices; iOS, macOS, iPadOS, TvOS. Devices may need profiles for initial configuration (like to allow them to join a network), in reaction to a request (like please disable the camera...
Force Location for EMM Android Devices
Description This article describes the process of enabling Location Services on Android Devices. The EMM FileWave client companion app sends coordinates every 15min, once configured. A server side setting is required since FW 13.3.x. Details highlighted in...
Microsoft General Info
The Microsoft General Info section is a valuable resource for topics related to FileWave and managing Microsoft devices that don't fit into other categories. It covers a range of subjects, including tips, insights, and updates on Microsoft products, services, ...