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What FileWave Kiosk / App Portal can display Company Information configured in FileWave Central. Use this to give users a consistent place to find your organization name, support contact details, address, or other help desk information from macOS, Windows, iOS...

What Apple are suggesting the next major OS releases (version 27 for iOS, iPadOS, macOS, watchOS, tvOS and visionOS) 'might' observe their new stricter security requirements. Prepare your network environment for stricter security requirements FileWave servers ...

What Use "Remove from Group" when you want to remove one copy of a device from a manual group without deleting the device from FileWave. When/Why This is useful when a device no longer belongs in a specific manual group, or when that group should stop applying...

What Tracking Mode controls whether FileWave requests location information from a managed device. Location availability depends on the device platform, enrollment type, operating-system privacy controls, and user choices on the device, so results can vary. Whe...

What The Tree/List View option in the Devices view changes how FileWave Anywhere displays the selected group. Tree view shows the selected group and its immediate contents, while List view flattens the selection so you can focus on devices in the selected grou...

What FileWave Anywhere tables can be sorted by column, and the columns themselves can be moved into the order that works best for the task. When/Why Use column sorting and moving when a table has the right data but the default order is not the most useful view...

What Mass import devices or inventory data from a CSV or TXT file The upload option () lets you import device placeholders or update inventory fields for many devices at once. During import, FileWave Anywhere lets you map columns from the uploaded file to File...

What This article provides step-by-step instructions for configuring the new Kiosk2 and App Portal introduced in FileWave 16.0, including how to set a primary colour, name, and logo for the App Portal / Kiosk on FileWave v16.0+. When/Why For brand consistency,...

What The similarly named Last Connect and Last Connected fields track different device activity. This article explains what each field means and when to use it. When/Why Use these fields when you need to understand when a device last communicated with the File...

What The Clear Restrictions Passcode command removes a passcode that was set to prevent restrictions from being changed. A restrictions passcode must already be set on the device for this command to appear in FileWave Anywhere. You can also deploy an Apple Pro...

What If a scrape target does not appear in Grafana, first check whether Prometheus can see the job and whether the scrape is failing. When/Why Prometheus exposes a targets page that shows the status of configured scrapes. That page is the quickest place to che...

What A custom Grafana dashboard may stop processing data from YML files after the FileWave API key is regenerated. When that happens, Grafana keeps using the old bearer_token_file, so the YML-backed targets cannot authenticate. When/Why When you use 3.1.2 Test...

What FileWave Anywhere can send a Wipe command to Windows devices that are enrolled through Windows MDM. Windows MDM is separate from a standard FileWave Client (fwcld) enrollment; for enrollment context, see Manually enrolling a device into FileWave Windows M...

What This page shows devices awaiting enrollment and lets you create placeholders. You can also specify Actions, such as which group to add devices to, which fields to set, and what should happen after import. When/Why Use this dialog when automatic import is ...

Management Mode Management Mode controls whether a computer client is fully managed or inventory only. It has two values: Managed, which is the normal mode, and Inventory only. To change the setting, right-click the client and select Management Mode. Inventory...

What Existing imaging associations can be deleted, enabled, or disabled, depending on their current state. When/Why Deleting an association removes the link between an image and a device. Use it when you no longer want that device associated with the image, wh...

Description The FileWave Kiosk requires Metal support when it runs in macOS. VMware does not enable Metal support for macOS VMs by default. You can add the VMX settings below for testing, but treat this as a workaround: the VM may become unstable and the host ...

What Opening a report lets you view the report results. When/Why Use this view when you need to inspect the report's line items and decide what action to take. For example, a software report might show that Firefox payloads need updates for both Windows and ma...