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Using Parameters in Apple iOS/macOS Profiles
Creating profiles with parameters in them is the ability to insert string/bool/int/datetime parameters into a profile so that they can be dynamically used on many devices. The following will help you understand what fields can be used, and what information wi...
Automatically Assign ADE profiles
Starting in FileWave version 13.1.0 you now have the ability to automatically assign ADE (formerly known as DEP) profiles to devices. Step-by-step guide Start by opening up the ADE Profiles UI (Assistant → ADE Association Management), and verify you have pro...
Apple Configurator 2 Enrollment
The following steps will assist you in the enrollment process for iOS devices with Apple Configurator 2 into FileWave. This guide assumes you've already set up DEP in FileWave and that your devices are assigned to a MDM server within Apple School/Business Man...
Migration to VPP Location Based Tokens
With Apple School Manager you can: Transfer licenses This feature will allow you to transfer licenses from one location to another Share licenses Share licenses between purchasers that have been assigned, and have access, to the same location Simplifie...
Adding macOS devices to Apple Business or School Manager using Apple Configurator 2
With iOS16 and Apple Configurator 2, it is possible to add macOS devices to ASM and ABM. This means that devices not acquired via an Apple Purchasing Account tied to an Apple account, can now be added manually using Apple Configurator on an iPhone. Requiremen...
DEP Notify - How to provide progress visibility during ADE activation (macOS)
New to Automated Device Enrollment (ADE) process? Do you have a create full of macOS devices that need to be prepared and issued to end users? Did this need to happen yesterday? The world of ADE device provisioning has been a great help and has improved the s...
Test macOS ADE (DEP) Enrolments with a Virtual Machine
Description Testing macOS device enrolments can be very time consuming, since a device must be erased and OS reinstalled on each attempt. A Virtual Machine (VM) may be used to substantially reduce the amount of testing time. Although VMware has been used in...
VPP Token Revoked Error
Problem "VPP token is Revoked" error is displayed in the FileWave Admin> Dashboard or when trying to run a manual VPP sync in the "VPP and DEP" tab of FileWave Admin preferences. This can be caused if you try to enter the same VPP token in Apple Configurator....
VPP Kiosk Error Details
When you associate VPP assets via users association there can be messages in the kiosk. Here is what these messages can mean: unavailable for this application's organization When the total available count of license is 0. Meaning you have no purchased licens...
DEP/ADE Forbidden Error
Description On creating an ADE (Formerlly known as DEP) Association or from any other ADE synchronisation action, the following error may be observed: DEP error: Forbidden The most likely causes are: Server SSL certificate change. Check Preferences > Mobi...
Microsoft Office Deployment (macOS)
What Deploying Microsoft Office for macOS with FileWave is the process of pushing out Microsoft Office for macOS software to a large number of macOS devices using FileWave's Unified Endpoint Management (UEM) tool. FileWave is a software management tool that a...
VPP Device Assignment
About Device Assignment With the release of FileWave version 10 and iOS 9 comes a new, simpler way to assign licenses for apps purchased through Apple's Volume Purchase Program (VPP). Unlike VPP's previous options, which employed codes or user assignments, yo...
iOS BYOD User Enrollment Overview
What With Version 14(+) of FileWave, you can now BYOD (bring-your-own-device) enroll a device without giving total management of the device to the system admin. When/Why Typically, this option works best if the device to be supported is not company owned. ...
Managing BYOD User Enrollment
What You have no doubt gotten used to managing supervised iOS devices, where you have the ability to manage most elements of the device. If you have previously had folks do a manual OTA enrollment, then you know you have less management of those devices than...
iOS BYOD and VPP License Assignment Change
What For a few years, device license assignment has been the preferred method for assigning licenses for managed iOS devices. But, with BYOD enrolled devices, licenses can't be assigned to the device... So FileWave have made some changes to how we handle th...
New Inventory Item -- Enrollment Type
What There are now several methods of enrolling devices into FileWave and a new inventory field has been created to record the enrollment method. When/Why This field can be helpful when assigning content to devices. The field in question is called Enrollme...
Unlock Token in iOS 13
FileWave's MDM solution has the ability to unlock devices which are passcode protected. This can be very useful to recover devices without knowing the passcode set by students or users. To achieve this, the device sends FileWave an Unlock Token, which is then...
Fileset recipe to block applications by name (macOS Script)
The Fileset will block the supplied list of applications on your macOS machines by running a script every 5 seconds on your client machines. Step-by-step guide Download, edit and associate the below Fileset. Download the "macOS - Block Applications.files...