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Test macOS ADE (DEP) Enrolments with a Virtual Machine
Description Testing macOS device enrolments can be very time consuming, since a device must be erased and OS reinstalled on each attempt. A Virtual Machine (VM) may be used to substantially reduce the amount of testing time. Although VMware has been used in...
VPP Token Revoked Error
Problem "VPP token is Revoked" error is displayed in the FileWave Admin> Dashboard or when trying to run a manual VPP sync in the "VPP and DEP" tab of FileWave Admin preferences. This can be caused if you try to enter the same VPP token in Apple Configurator....
VPP Kiosk Error Details
When you associate VPP assets via users association there can be messages in the kiosk. Here is what these messages can mean: unavailable for this application's organization When the total available count of license is 0. Meaning you have no purchased licens...
DEP Forbidden Error
Description On creating a DEP Association or from any other DEP synchronisation action, the following error may be observed: DEP error: Forbidden The most likely causes are: Server SSL certificate change. Check Preferences > Mobile tab to ensure the serve...
Microsoft Office Deployment (macOS)
What Deploying Microsoft Office for macOS with FileWave is the process of pushing out Microsoft Office for macOS software to a large number of macOS devices using FileWave's Unified Endpoint Management (UEM) tool. FileWave is a software management tool that a...
VPP Device Assignment
About Device Assignment With the release of FileWave version 10 and iOS 9 comes a new, simpler way to assign licenses for apps purchased through Apple's Volume Purchase Program (VPP). Unlike VPP's previous options, which employed codes or user assignments, yo...
iOS BYOD User Enrollment Overview
What With Version 14(+) of FileWave, you can now BYOD (bring-your-own-device) enroll a device without giving total management of the device to the system admin. When/Why Typically, this option works best if the device to be supported is not company owned. ...
Managing BYOD User Enrollment
What You have no doubt gotten used to managing supervised iOS devices, where you have the ability to manage most elements of the device. If you have previously had folks do a manual OTA enrollment, then you know you have less management of those devices than...
iOS BYOD and VPP License Assignment Change
What For a few years, device license assignment has been the preferred method for assigning licenses for managed iOS devices. But, with BYOD enrolled devices, licenses can't be assigned to the device... So FileWave have made some changes to how we handle th...
New Inventory Item -- Enrollment Type
What There are now several methods of enrolling devices into FileWave and a new inventory field has been created to record the enrollment method. When/Why This field can be helpful when assigning content to devices. The field in question is called Enrollme...
Unlock Token in iOS 13
FileWave's MDM solution has the ability to unlock devices which are passcode protected. This can be very useful to recover devices without knowing the passcode set by students or users. To achieve this, the device sends FileWave an Unlock Token, which is then...
Fileset recipe to block applications by name (macOS Script)
The Fileset will block the supplied list of applications on your macOS machines by running a script every 5 seconds on your client machines. Step-by-step guide Download, edit and associate the below Fileset. Download the "macOS - Block Applications.files...
Fileset to block Apple Install macOS applications
Description As described, this only blocks macOS Installer Applications. Preventing users from using Software Updates can only be achieved with Defer Apple OS Updates and you should consider this because Software Update is capable or running the upgrade even...
How to re-enroll an IVS
What You may need to remove and re-enroll the IVS to troubleshoot. Instead of straightforward deleting and enrolling the IVS again, you will need to remove the client and admin IVS configurations, before removing. Once these configurations have been deleted y...
S.U.P.E.R.M.A.N. for macOS Software Updates (macOS Script)
What is S.U.P.E.R.M.A.N.? S.U.P.E.R.M.A.N. (Software Update Policy Enforcement with Recursive Messaging and Notification) can be an innovative feature within FileWave's Unified Endpoint Management (UEM) tool. Designed to optimize the macOS software updates an...
Apple VPP/ADE Volume Content Terms
What are Apple's new terms? Apple periodically updates the Volume Content Terms on Apple Business Manager. Upon the release of an updated version, your organization will be unable to enroll devices or deploy new apps until an Administrator signs into Apple Bu...
CrowdStrike Falcon Protection (macOS)
Description Needing to deploy to CrowdStrike Falcon antivirus to your macOS fleet? FileWave has you covered. CrowdStrike's flagship product is called Falcon, which is a cloud-native platform that combines next-generation antivirus, endpoint detection and res...
CrowdStrike Falcon Protection (Windows EXE)
Description Needing to deploy to Crowdstrike Falcon antivirus to your Windows fleet? FileWave has you covered. CrowdStrike's flagship product is called Falcon, which is a cloud-native platform that combines next-generation antivirus, endpoint detection and r...
VMware Carbon Black Cloud sensor recipe (macOS)
Description VMware Carbon Black is a powerful endpoint protection solution that plays a critical role in an organization's cybersecurity strategy. Deploying Carbon Black via the installer package through the admin console is a strategic approach that ensures ...
PaperCut recipe (macOS)
Description Needing to deploy the PaperCut Print Deploy client to a macOS client managed by FileWave? FileWave has you covered! Ingredients FW Central PaperCut PKG installer .plist configuration file MDM managed macOS clients Directions Co...