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What This article picks up from the administrator requesting a remote control session through TeamViewer.  It presumes that all device pre-requisites are already met. When/Why We'll usually create a remote session to try to resolve some type of support issu...

What An optional add-on for Chromebook management in FileWave is the FileWave Inventory extension.  We'll describe what this add-on allows you to do in this article. When/Why We'll want to make use of the inventory extension for any of the following functio...

These steps will walk you through the process of disabling Chrome OS in FileWave Open Preferences in the FileWave Admin Go to the Chromebooks tab Click Configure OAuth token Sign in with your super user credentials In the window that p...

If you need assistance with updating your contact information, obtaining information, quotes, information on Cloud Hosting or anything related to your FileWave account, the Customer Experience (CS) team is available to help. To contact them, you can send an em...

These downloads are provided for the purposes of migrations and should not continue to be used in production. You should upgrade to either the most recent release or the one prior. They can always be found here: Supported FileWave Versions FileWave Manageme...

What On January 17, 2023, Apache released version 2.4.55 to address three vulnerabilities (CVE-2006-20001/CVE-2022-36760/CVE-2022-37436). When/Why Our development team has reviewed these vulnerabilities and found that FileWave is not vulnerable to any of th...

Info From December 9, 2021 reports of a Zero Day exploit for Apache Log4j 2.x <= 2.15.0-rc1 were being reported in the wild under CVE-2021-44228. Question Are FileWave systems impacted by this exploit? Answer FileWave at one point in time (more than 4 yea...

QUESTION How well is FileWave's product protected against Supply-Chain Attacks? What efforts does FileWave make to protect against this threat? ANSWER Supply-Chain Attacks represent an attack vector that is especially sensitive to software vendors that prod...

Enrollment At this point you have either installed the FileWave client onto a computer, or the computer has gotten the client from DEP. Client uses server field to make a connection to the server Client downloads CA info from server Client generates clie...

Inventory The FileWave Client runs an inventory scan at startup, every time you execute a verify on the client, and every 24 hours.

What Setting up the Mail settings within FileWave preferences to send reports is great. However, the first time configuring this feature with Google accounts may run into errors like Bad Request as seen below. When/Why When first-time setting up FileWave ...

What Before we can use AzureAD for authentication from FileWave, we must create a new application in the Azure Portal and give FileWave access to it.  The whole purpose of this configuration is to give FileWave permissions to talk to your Microsoft Entra ID e...

What Starting with FileWave Version 14.2.0, we can use Okta for authentication from FileWave. We must create a new application in the Okta Portal and give FileWave access to it.  When/Why This configuration is required if you want to use Okta for authentica...

What Before we can use Google for authentication from FileWave, we must configure Google Workspace and give FileWave access to it.  The whole purpose of this configuration is to give FileWave permissions to talk to your Google environment. When/Why This con...

What Once your IdP is configured as an authentication source, we can use it to allow directory groups to authenticate into FileWave. When/Why We'll use this as the configuration for admins to login, and to assign permissions.  This method is especially help...

What Configuring Apple Devices DEP Profiles to use IDP authentication. When/Why We'll need to configure each DEP profile with which we would like to use IDP authentication (but it is simple to do)  How You'll simply notice there is a new checkbox in the D...

What You'll notice some new options now for login once an IdP provider is specified. When/Why We'll want to use these new options whenever we want to login using IdP credentials. How In both the Anywhere and Central admins, you just have to click a button...

What As a FileWave administrator using IdP enrollment of devices, I need to report on what groups devices are a part of in order to report on them and target software.  When/Why There is a new field that is populated which you can use for targeting deployme...

This document will walk you through the process of integrating your LDAP admin accounts into the FileWave Admin. This will allow you to log into the FileWave Admin Console as an admin account located in your AD, OD, or eDir environment. Keep in mind only Activ...

At this time, FileWave IDP integration is limited to only FileWave Admin authentication and Apple device enrollment.  Directory data synchronization (and custom fields) between the IdP source and FileWave is not supported at this time, but will be added in a f...