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FileWave Server Pre-Upgrade Backup
What In order to ensure data integrity during upgrade, version 14 of FileWave introduces a pre-upgrade backup utility to make doubly sure that the FileWave database and configuration files are protected. When/Why This additional layer of security protects u...
FileWave Log File Locations
The following lists the locations of log files, as well as some additional files used by FileWave across the FileWave family of products FileWave Admin FileWave Admin Logs Details File Location FileWave Admin LogLogs all FileWave Admin Connecti...
fwxserver folder relocation in FileWave Server 13.1.4+ on macOS and Linux Platforms
Does this affect my installation? To determine whether action is required from you immediately prior to the installation of 13.1.4, please run the following command as root on your FileWave server : if [ ! -z "`mount | grep /fwxserver`" ]; then echo 'Actio...
Using PsExec to Remotely Restart the FileWaveWinClient Service
What Using PsExec to remotely restart the "FileWaveWinClient" Windows service allows you to remotely manage the FileWave client on Windows devices. This can be useful in situations where the client is not functioning properly and needs to be restarted in orde...
Resolving Network Issues with FileWave Server or Boosters on macOS when using Carbon Black EDR Extension
What FileWave has observed network issues when the Carbon Black EDR (Endpoint Detection and Response) extension is installed on a FileWave server or booster running on macOS. The issues can manifest as Boosters stopping to answer or respond, leading to disrup...
Using LDAP to enroll macOS/iOS/Android devices
Use this document if you are trying to point your enrollment of device to directory services (Active Directory, Open Directory, eDirectory or OpenLDAP). This is used for Android Device and well as iOS devices or macOS devices enrolling OTA (over the air) as we...
Understanding Free Space on APFS Volumes
What This article explains how free space is calculated on APFS volumes and how it differs from traditional file systems like HFS+. When/Why Understanding free space on APFS volumes is essential for managing storage on macOS devices, as it helps users and a...
Custom Grafana Dashboard - YML Files not being processed
What You may notice that your Grafana dashboard won’t process data from YML files. This can happen if the API key is regenerated for FileWave, but the file that Grafana uses is not updated. As recently as FileWave 14.9.0, this can be an issue with an easy sol...
Fileset / Payload Script Exit Code Status
Script Exit Codes When a script runs, one of the below errors may be the outcome. Status Value Status Description Severity Status Details 220 Failed! (Will Not Retry) ERROR Script exited with a failure, do not ...
TeamViewer General Pre-Requisites
What Each operating system platform will have its own set of pre-requisites that need to be satisfied before you can use the TeamViewer solution through FileWave. When/Why To control devices, will require a macOS or Windows device running the full version o...
TeamViewer: Chrome OS Client Setup
What FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform. In future versions, we may embed some of these prerequisites, but at this time, we erred on the side of letting you control the elements. So, slightly more wo...
TeamViewer: iOS/iPadOS Client Setup
What FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform. In future versions, we may embed some of these prerequisites, but at this time we erred on the side of letting you control the elements. So, slightly more wor...
TeamViewer: macOS Client Setup
What FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform. Majority of these have been left untouched, but may be altered, allowing slightly more work (if desired) but much greater control. When/Why TeamViewer is us...
TeamViewer: Windows Client Setup
What FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform. In future versions, we may embed some of these prerequisites, but at this time, we erred on the side of letting you control the elements. So, slightly more wo...
TeamViewer: Android EMM Client Setup
What FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform. In future versions, we may embed some of these prerequisites, but at this time, we erred on the side of letting you control the elements. So, slightly more wo...
Creating a General TeamViewer Session
What Creating a remote session to a device is simple once all pre-requisites are met. When/Why We will create a new session whenever we need remote access to an endpoint. Typically this is done in response to a service call from a customer in the field. H...
TeamViewer: Android EMM Session Overview
What This article picks up from the administrator requesting a remote control session through TeamViewer. It presumes that all device pre-requisites are already met. TeamViewer support for Android EMM sessions requires the current FileWave Companion app. ...
TeamViewer: Chrome OS Session Overview
What This article picks up from the administrator requesting a remote control session through TeamViewer. It presumes that all device pre-requisites are already met. When/Why We'll usually create a remote session to try to resolve some type of support issu...
TeamViewer: iOS/iPadOS Session Overview
What This article picks up from the administrator requesting a remote control session through TeamViewer. It presumes that all device pre-requisites are already met. When/Why We'll usually create a remote session to try to resolve some type of support issu...
TeamViewer: macOS Session Overview
What This article picks up from the administrator requesting a remote control session through TeamViewer. It presumes that all device pre-requisites are already met. When/Why We'll usually create a remote session to try to resolve some type of support issu...