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FileWave 13.1 introduced new security options and a mode to allow older clients to connect. Compatibility Mode was removed in FileWave 15.4.0 in favor of only using secure connections. Problem I don't know what compatibility mode is and what enable and disa...

For Debian It is important that you undo this after the issue has been identified. Step-by-step guide edit this file:sudo vi /usr/local/etc/filewave/supervisor/supervisord-booster.conf Uncomment this line:command=/bin/bash -c "ulimit -c unlimited &...

Server Error Context Explanation Solution -8 During Database Verification There are some orphaned objects in the database The first thing to do is to run a DB compact. You can run it from Xserver
monitor which is in /Applications/FileWave.
Th...

There may be times where you will need to restart all components within the FileWave server, or just a single component (postgres or apache). From your macOS or Linux server you can type "fwcontrol", which should give examples of fwcontrol usage. macOS or Lin...

For troubleshooting purposes, it may be useful to set the FileWave server to debug mode. When troubleshooting issues with the FileWave server, booster, LDAP collection and syncing, as well as Software Update catalog issues, debug logging will give you extra in...

What In order to ensure data integrity during upgrade, version 14 of FileWave introduces a pre-upgrade backup utility to make doubly sure that the FileWave database and configuration files are protected. When/Why This additional layer of security protects u...

The following lists the locations of log files, as well as some additional files used by FileWave across the FileWave family of products FileWave Admin FileWave Admin Logs Details File Location FileWave Admin LogLogs all FileWave Admin Connecti...

Does this affect my installation?  If you are on FileWave Server 13.1.4 or higher this article will not apply to you. To determine whether action is required from you immediately prior to the upgrade to FileWave 13.1.4, please run the following command as ro...

What Using PsExec to remotely restart the "FileWaveWinClient" Windows service allows you to remotely manage the FileWave client on Windows devices. This can be useful in situations where the client is not functioning properly and needs to be restarted in orde...

What FileWave has observed network issues when the Carbon Black EDR (Endpoint Detection and Response) extension is installed on a FileWave server or booster running on macOS. The issues can manifest as Boosters stopping to answer or respond, leading to disrup...

Use this document if you are trying to point your enrollment of device to directory services (Active Directory, Open Directory, eDirectory or OpenLDAP). This is used for Android Device and well as iOS devices or macOS devices enrolling OTA (over the air) as we...

What This article explains how free space is calculated on APFS volumes and how it differs from traditional file systems like HFS+. When/Why Understanding free space on APFS volumes is essential for managing storage on macOS devices, as it helps users and a...

What You may notice that your Grafana dashboard won’t process data from YML files. This can happen if the API key is regenerated for FileWave, but the file that Grafana uses is not updated. As recently as FileWave 14.9.0, this can be an issue with an easy sol...

Script Exit Codes When a script runs, one of the below errors may be the outcome.  Status Value Status Description Severity Status Details 220 Failed! (Will Not Retry) ERROR Script exited with a failure, do not ...

What Each operating system platform will have its own set of pre-requisites that need to be satisfied before you can use the TeamViewer solution through FileWave. When/Why First, your FileWave Admin Account will need to have a license assigned to your accou...

What FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform.  In future versions, we may embed some of these prerequisites, but at this time, we erred on the side of letting you control the elements.  So, slightly more wo...

What FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform.  i(Pad)OS is relatively simplistic though. When/Why Requirements: FileWave Kiosk App (as of Kiosk V2, this is installed automatically). TeamViewer QuickSu...

What FileWave version 14.7 introduced a TeamViewer integration that requires endpoint prerequisites on each supported platform.  The majority of these have been left untouched, but may be altered, allowing slightly more work (if desired) but much greater cont...