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Does this affect my installation?  If you are on FileWave Server 13.1.4 or higher this article will not apply to you. To determine whether action is required from you immediately prior to the upgrade to FileWave 13.1.4, please run the following command as ro...

What Using PsExec to remotely restart the "FileWaveWinClient" Windows service allows you to remotely manage the FileWave client on Windows devices. This can be useful in situations where the client is not functioning properly and needs to be restarted in orde...

What FileWave has observed network issues when the Carbon Black EDR (Endpoint Detection and Response) extension is installed on a FileWave server or booster running on macOS. The issues can manifest as Boosters stopping to answer or respond, leading to disrup...

Use this document if you are trying to point your enrollment of device to directory services (Active Directory, Open Directory, eDirectory or OpenLDAP). This is used for Android Device and well as iOS devices or macOS devices enrolling OTA (over the air) as we...

What This article explains how free space is calculated on APFS volumes and how it differs from traditional file systems like HFS+. When/Why Understanding free space on APFS volumes is essential for managing storage on macOS devices, as it helps users and a...

What You may notice that your Grafana dashboard won’t process data from YML files. This can happen if the API key is regenerated for FileWave, but the file that Grafana uses is not updated. As recently as FileWave 14.9.0, this can be an issue with an easy sol...

Script Exit Codes When a script runs, one of the below errors may be the outcome.  Status Value Status Description Severity Status Details 220 Failed! (Will Not Retry) ERROR Script exited with a failure, do not ...

What Each operating system platform will have its own set of pre-requisites that need to be satisfied before you can use the TeamViewer solution through FileWave. When/Why First, your FileWave Admin Account will need to have a license assigned to your accou...

What FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform.  In future versions, we may embed some of these prerequisites, but at this time, we erred on the side of letting you control the elements.  So, slightly more wo...

What FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform.  i(Pad)OS is relatively simplistic though. When/Why Requirements: FileWave Kiosk App (as of Kiosk V2, this is installed automatically). TeamViewer QuickSu...

What FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform.  Majority of these have been left  untouched, but may be altered, allowing slightly more work (if desired) but much greater control. When/Why TeamViewer is us...

What FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform.  In future versions, we may embed some of these prerequisites, but at this time, we erred on the side of letting you control the elements.  So, slightly more wo...

What FileWave's TeamViewer integration requires endpoint prerequisites on each supported platform.  In future versions, we may embed some of these prerequisites, but at this time, we erred on the side of letting you control the elements.  So, slightly more wo...

What Creating a remote session to a device is simple once all pre-requisites are met. When/Why We will create a new session whenever we need remote access to an endpoint.  Typically this is done in response to a service call from a customer in the field. H...

What This article picks up from the administrator requesting a remote control session through TeamViewer.  It presumes that all device pre-requisites are already met. TeamViewer support for Android EMM sessions requires the current FileWave Companion app.   ...

What This article picks up from the administrator requesting a remote control session through TeamViewer.  It presumes that all device pre-requisites are already met. When/Why We'll usually create a remote session to try to resolve some type of support issu...

What This article picks up from the administrator requesting a remote control session through TeamViewer.  It presumes that all device pre-requisites are already met. When/Why We'll usually create a remote session to try to resolve some type of support issu...

What This article picks up from the administrator requesting a remote control session through TeamViewer.  It presumes that all device pre-requisites are already met. When/Why We'll usually create a remote session to try to resolve some type of support issu...

What This article picks up from the administrator requesting a remote control session through TeamViewer.  It presumes that all device pre-requisites are already met. When/Why We'll usually create a remote session to try to resolve some type of support issu...

What An optional add-on for Chromebook management in FileWave is the FileWave Inventory extension.  We'll describe what this add-on allows you to do in this article. When/Why We'll want to make use of the inventory extension for any of the following functio...