Skip to main content

TeamViewer: Chrome OS Client Setup

What

FileWave's TeamViewer integration can start attended screen-sharing sessions with managed ChromeOS devices after the required browser extension and Android app are deployed.

ChromeOS supports screen sharing, not remote control. TeamViewer does not officially support keyboard and mouse control or unattended access on ChromeOS. The Universal add-on is for supported Android devices and does not change this ChromeOS boundary.

Requirements

  • A currently supported FileWave environment with the TeamViewer integration configured

  • A TeamViewer license for each technician or administrator who starts sessions, plus the full TeamViewer application on that person's Windows or macOS workstation

  • The current approved FileWave Inventory Extension deployed to the Chromebook

    • The extension receives the session request and opens the browser workflow.

    • The Chromebook's browser must be open when the session starts.

  • A Chromebook that supports Android apps. TeamViewer supports its ChromeOS Android apps on Chromebooks launched after 2019 and on some earlier models.

  • The TeamViewer QuickSupport Android app from Google Play, approved and deployed through Google Admin

How

Install TeamViewer's full application on each licensed technician's workstation: TeamViewer for Windows or TeamViewer for macOS. The managed Chromebook uses QuickSupport, not TeamViewer Host.

If you aren't currently distributing the FileWave Chromebook Inventory Extension, you'll want to do that, and detailed instructions can be found here.

Details about what the Inventory Extension enables, and frequently asked questions can be found here and here respectively.

Deploy QuickSupport through Google Admin

  1. In Google Admin, approve the TeamViewer QuickSupport Android app from Google Play for the intended organizational unit.
  2. Force-install or make QuickSupport available according to your support policy. Do not add the Universal add-on as a ChromeOS remote-control workaround.
  3. Confirm the current FileWave Inventory Extension is assigned to the same pilot Chromebook and open its browser.
  4. Start a test session from FileWave, have the user approve screen sharing, and confirm the technician can view the screen.

Older screenshot: The following Google Admin image includes both QuickSupport and the Universal add-on. Deploy QuickSupport only for the current supported ChromeOS screen-sharing path.

chrome-setup1.png

QuickSupport is an Android app delivered from Google Play, not a Chrome Web Store extension:

chrome-setup2.png

Related Content

No comments to display

Back to top