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At FileWave, Product Management plays a key role in determining the trajectory of our solutions. Our commitment to transparency involves regularly sharing our product roadmap, a strategy that both fosters trust with users and ensures our product evolution rema...

The FileWave Discord Server is our community space for customers who want to connect with other FileWave users, join live events, ask questions, and stay engaged between support cases. If you used the Alliance Forums in the past, Discord now fills that role. W...

Dude, where's my device? Ever needed to locate a device but don't even know where to start? Well that will not be a concern with anymore since FileWave offers Location Tracking for every supported platform. This section will outline the requirements and pro...

Extend Inventory even more? Check. Custom Fields let you add organization-specific inventory data to FileWave devices. You can enter values manually, import them from CSV, or populate them with client scripts on macOS and Windows. Those values can then appear ...

What TeamViewer includes many different functions that make it superior to our earlier toolset (Observe Client) which was limited to Mac and Windows and was screen control only.  The functions in TeamViewer vary by operating system and are quite extensive.  T...

What TeamViewer use in FileWave depends on the administrator's FileWave permissions and the TeamViewer licenses available on the account. A TeamViewer license is assigned to the technician or administrator who starts remote sessions, not to each managed device...

What TeamViewer access in FileWave depends on the administrator's FileWave permissions and on the TeamViewer licenses available in your account. This article shows where to assign those licenses. When/Why A TeamViewer license is assigned to a FileWave administ...

What What if the device you are trying to manage doesn't have a FileWave client installed yet, or what if it is malfunctioning in some way?  Is there a way to start a TeamViewer session in another way through FIleWave? When/Why Many times a remote device is...

What This FAQ covers common questions about using TeamViewer through FileWave. FAQ Q: Can you open multiple TeamViewer sessions at the same time?A: Yes. Q: What happens if you try to open a session to a device that is offline?A: The admin computer tries to sta...

What TeamViewer was included in version 14.6 as a technical preview and in 14.7 is now a completed implementation, including unattended access.  TeamViewer is a permanent replacement for our Observe Client functionality, which will be removed in version 14.8....

What This is a notice that as of FileWave v14.8+ Engage will no longer be supported. When/Why FileWave v14.8 should release in Spring 2022. Engage has been at end of life earlier than this, but this will be the first release that will remove the functionality....

What macOS 13 Ventura and later can notify users when services such as LaunchAgents and LaunchDaemons are installed. Apple surfaces these controls in System Settings > General > Login Items. When/Why For managed Macs, you may want to suppress these background ...

Description This profile changes the Safari Homepage for the currently logged in user. This recipe was tested on 10.13.2 with Safari 11.0.2 Ingredients FW Admin Directions Create a New Desktop Fileset and select the Profile option Name the profile...

Description If cloned Booster VMs keep the same Booster ID, FileWave may show one Booster as missing or let multiple Boosters overwrite the same Booster record. Regenerate the ID on each clone so every Booster enrolls as a separate record. Regenerate the Boost...

What The FileWave Chromebook Inventory extension collects Chromebook inventory details that are not available from the Google Admin console alone. This FAQ explains when the extension reports data and why FileWave inventory dates may differ from Google Admin c...

You have already: Enrolled devices into your Google Suite (https://support.google.com/chrome/a/answer/1360534?hl=en) Followed the Quick Start Guide for Chromebooks to install the extension on your devices Verified you have a license for Chrome devices ...

What Windows configuration policies let you define and enforce settings on Windows devices that are enrolled in MDM. They are the Windows equivalent of a profile and cover settings such as BitLocker, Bluetooth, connectivity, cloud and storage, and device restr...

What FileWave Anywhere logs an inactive administrator out after 25 minutes by default. Self-managed customers can change that server-wide timeout in /usr/local/filewave/django/filewave/settings_custom.py. When/Why Increase the value when normal administrative...