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At FileWave, Product Management plays a key role in determining the trajectory of our solutions. Our commitment to transparency involves regularly sharing our product roadmap, a strategy that both fosters trust with users and ensures our product evolution rema...

The FileWave Discord Server is our community space for customers who want to connect with other FileWave users, join live events, ask questions, and stay engaged between support cases. If you used the Alliance Forums in the past, Discord now fills that role. W...

Dude, where's my device? Ever needed to locate a device but don't even know where to start? Well that will not be a concern with anymore since FileWave offers Location Tracking for every supported platform. This section will outline the requirements and pro...

Extend Inventory even more? Check. With FileWave you can even further extend your Inventory Reporting capabilities by creating Custom Fields for your devices. FileWave's Custom Fields can be manually entered per device, imported via CSV file, or scripted for ...

What TeamViewer includes many different functions that make it superior to our earlier toolset (Observe Client) which was limited to Mac and Windows and was screen control only.  The functions in TeamViewer vary by operating system and are quite extensive.  T...

What The use of TeamViewer within FileWave is limited by the permissions of the particular administrator, and by the number of available TeamViewer licenses within the account. When/Why A FileWave Administrator must have an assigned TV license to activate R...

What TeamViewer access in FileWave depends on the administrator's FileWave permissions and on the TeamViewer licenses available in your account. This article shows where to assign those licenses. When/Why A TeamViewer license is assigned to a FileWave administ...

What What if the device you are trying to manage doesn't have a FileWave client installed yet, or what if it is malfunctioning in some way?  Is there a way to start a TeamViewer session in another way through FIleWave? When/Why Many times a remote device is...

What This FAQ covers common questions about using TeamViewer through FileWave. FAQ Q: Can you open multiple TeamViewer sessions at the same time?A: Yes. Q: What happens if you try to open a session to a device that is offline?A: The admin computer tries to sta...

What TeamViewer was included in version 14.6 as a technical preview and in 14.7 is now a completed implementation, including unattended access.  TeamViewer is a permanent replacement for our Observe Client functionality, which will be removed in version 14.8....

What This is a notice that as of FileWave v14.8+ Engage will no longer be supported. When/Why FileWave v14.8 should release in Spring 2022. Engage has been at end of life earlier than this, but this will be the first release that will remove the functionality....

What macOS 13 Ventura includes new functionality in the new System Settings app to control services like LaunchAgents and LaunchDaemons — Apple is (confusingly) calling this Login Items (found in Settings->General). By default, Apple has chosen to display not...

Description This profile changes the Safari Homepage for the currently logged in user. This recipe was tested on 10.13.2 with Safari 11.0.2 Ingredients FW Admin Directions Create a New Desktop Fileset and select the Profile option Name the profile...

Description If cloned Booster VMs keep the same Booster ID, FileWave may show one Booster as missing or let multiple Boosters overwrite the same Booster record. Regenerate the ID on each clone so every Booster enrolls as a separate record. Regenerate the Boost...

What The FileWave Chromebook Inventory extension collects Chromebook inventory details that are not available from the Google Admin console alone. This FAQ explains when the extension reports data and why FileWave inventory dates may differ from Google Admin c...

You have already: Enrolled devices into your Google Suite (https://support.google.com/chrome/a/answer/1360534?hl=en) Followed the Quick Start Guide for Chromebooks to install the extension on your devices Verified you have a license for Chrome devices ...

What Windows configuration policies let you define and enforce settings on Windows devices that are enrolled in MDM. They are the Windows equivalent of a profile and cover settings such as BitLocker, Bluetooth, connectivity, cloud and storage, and device restr...

What This article will guide you on how to change the idle timeout setting in FileWave Anywhere (WebAdmin). By default, the idle timeout is set to 25 minutes. This means that if there is no activity on the interface for 25 minutes, the user will be automatica...