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Exporting Data
What From almost any view in the FileWave WebAdmin you can export the data in the current view. When/Why Typically we will want to export data when we want to put it into some other format, like a spreadsheet or a presentation. How As you'll see below, ex...
Search Criteria
What The general upper-right Search tool () will search for devices from within any view in the FileWave WebAdmin. When/Why We'll use this tool to quickly get to any device, from anywhere within the admin for those quick one-off support types of issues. We...
Update Model
What In every view of the FileWave WebAdmin, you are going to see this icon () in the header right beside a label for the Model Number (). The "model" in FileWave is the concept of committing changes to be ready for production so to speak. Each time the mod...
Dashboard Warning levels and Descriptions
Problem The table below provides an overview of the information that is returned by the Dashboard in the FileWave Admin console. Environment FileWave Central Console Resolution Item Description Free Disk Space Free disk space on fwxserver...
What is the difference between Revert and Restore?
Problem Let's figure out the difference between revert and restore and when we need to use them. Something has happened and you want to take a step back. Maybe you have noticed under the Server menu → "Revert to Last Model" and in the command line there ...
FWAdmin CLI (Command Line Interface)
Using FileWave Admin CLI (Command Line Interface) for OS X and Windows Admin CLI allowances include: Importing Folder Package Image Removing Associations Filesets Updating model Reporting Clients Filesets Associations Defa...
Prevent Duplicates During Enrollment
A Desktop device (Client) is identified in FileWave by Client Name and Device Fingerprint. Have a device duplicated in FileWave could cause issues in communication, incorrect inventory information as well as re-enrollment issues. Client Name - The name as d...
Automated Client Conflict Resolution
What There is a capability allowing FileWave itself to resolve conflicting new clients on your behalf. When/Why Client enrollment conflicts are a natural occurrence in any production environment. Devices are re-imaged and client certificates might not matc...
Automatic Enrollment Permissions
What There is a administrator permission that either allows or denies the ability to make changes to auto-enrollment and automatic conflict resolution. When/Why We'll want to add this particular permission to any administrator we expect to manage the automa...
Manual Client Conflict Resolution (Multiple Devices)
What In large production environments, there may be times during mass enrollments where resolving onboarding conflicts is time-consuming when approached at an individual device level. There is a capability to mass-resolve client conflicts to make this proces...
Sending Scheduled Reports to More Than One Address
You may find that when setting up a scheduled report on an inventory query or a license report that you may need to send it to more than one recipient.. Problem Frequently, if not always, you may need to send scheduled report results to more than one email r...
What are Sample Queries?
We are frequently asked about the intention of the Sample Queries that you find in the Inventory Queries view in the FileWave Admin. Problem For new users of FileWave, the intent of Sample Queries is sometimes a bit of a mystery. We'll clear that up here! ...
Demystifying Inventory Queries
Description Inventory queries are fundamental, both for reporting and Fileset deployment. For basic details for queries, please take a look at Creating and Editing a query However, if the query isn't correct, then you could end up with incorrect reports or ...
How do I export the results of an Inventory query?
Problem The results of your inventory query will appear in the admin console, but you need to be able to share those results with others that do not have access to the admin console. Environment FileWave Admin Console Resolution There are 3 ways to export...
White Labeling FileWave components
Starting with FileWave 12.7, it is possible to customize end-user components and change FileWave defaults. Please use the How-To articles below for detailed customization instructions. FileWave Feature Components How-To Articles to Follow iOS M...
White Labeling the Chromebook Extension
What It was previously possible to customize the user-visible information for the FileWave Inventory Extension. It was possible to customize icons, name and description. This involved: Download chromebook-whiteboxing.zip and modify the data inside (adding ...
White Labeling the iOS, macOS, and Android enrollment pages
Getting Started This article explains how to customize the enrollment page for iOS, macOS (MDM), and Android devices - the enrollment page is what is made visible for your end users when they enroll their devices manually (BYOD or manual enrollment). F...
White Labeling the OTA Enrollment profile and MDM profile
Getting Started It is possible to white label the OTA enrollment profile, the MDM profile, and the Web Clip for the App Portal. These profiles are the ones used while enrolling an Apple device. White Labeling the MDM profile also allows customizing the inform...
Customer Technical Support
Contacting Support Do you require technical assistance or have any questions? We recommend using the web or email options to contact our support team, as they provide an opportunity for you to thoroughly explain your issue and for our representative to conduc...
Your Hosted FileWave Server Has Been Upgraded - What Are Your Next Steps?
What The FileWave OPS Team has upgraded your FileWave server; What steps do you need to take to continue managing your devices? If your FileWave server is on-premise and not hosted by FileWave, you may review the KB article here: Upgrading your On-Premise Fi...