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Customer Technical Support

Community Engagement

Contacting Support Do you require technical assistance or have any questions? We recommend using...

Updated 7 months ago by Josh Levitsky

FileWave Community Edition

Community Engagement

The FileWave Community Edition is your exclusive ticket to the FileWave Management Suite, absol...

Updated 7 months ago by Josh Levitsky

Inventory-only Clients

FileWave Client

Management Mode A new flag has been added to computer Clients. It has two values: Managed (norma...

Updated 7 months ago by Josh Levitsky

Placeholders

FileWave Client

Placeholders Placeholders for computers and mobile devices are useful in many situations where y...

Updated 7 months ago by Josh Levitsky

Locking Devices

FileWave Client

What is it? What are device locks? What is the difference between "Lock" and "Lock Devices" The...

Updated 7 months ago by Josh Levitsky

Superprefs Fileset

FileWave Client FileWave Client Configuration

Description When creating a Custom Client installer, client preferences are packaged inside the ...

Updated 7 months ago by Sean Holden

FileWave Custom Installer

FileWave Client FileWave Client Configuration

Why When installing the FileWave client on computers, it is necessary for the client to know cer...

Updated 7 months ago by Sean Holden

What are "Server Messages" and why do I want them?

Boosters Troubleshooting

What Perhaps you have seen the option in Superprefs Editor or in Client Monitor about "Route ser...

Updated 7 months ago by Sean Holden

Configuring Inventory preferences

FileWave Central / Anywhere Settings

With version 6 and higher, FileWave integrated Inventory into the main FileWave server. With vers...

Updated 7 months ago by Sean Holden

FileWave Windows Network Sweeper

FileWave Client Troubleshooting

What Occasionally FileWave clients (Windows devices) can have an issue that prevents them from c...

Updated 7 months ago by Sean Holden

Location Tracking Setup

FileWave Client Location Tracking

FileWave Location Tracking The location reporting feature in FileWave is disabled by default. It...

Updated 7 months ago by Sean Holden

Observe Client - EOL

End of Life Statements

As a continuing bid to improve FileWave features and unify the product across platforms, as of Fi...

Updated 7 months ago by Sean Holden

Adjustment of Windows Booster Settings via Scripting

Boosters

Description Boosters running on Windows systems may be configured with a SuperPrefs Fileset: Cre...

Updated 7 months ago by Sean Holden

Creating a General TeamViewer Session

TeamViewer TeamViewer: Creating a new session

What Creating a remote session to a device is simple once all pre-requisites are met. When/Why ...

Updated 7 months ago by Sean Holden

TeamViewer: Windows Session Overview

TeamViewer TeamViewer: Creating a new session

What This article picks up from the administrator requesting a remote control session through Te...

Updated 7 months ago by Sean Holden

TeamViewer: macOS Session Overview

TeamViewer TeamViewer: Creating a new session

What This article picks up from the administrator requesting a remote control session through Te...

Updated 7 months ago by Sean Holden

Building Your Imaging Environment (PSImage)

PSImage - Alternative Windows Imaging

PSImage is not supported by FileWave Support so please do not submit tickets with them about it. ...

Updated 7 months ago by Josh Levitsky

Eval Guide Introduction

Evaluation Guide

Welcome Welcome and thank you for choosing FileWave, the all-inclusive device management solutio...

Updated 7 months ago by Josh Levitsky

API Improvements in FileWave v15.5.0

Application Programming Interface (API)

What FileWave 15.5.0 has introduced new as well as improved public API endpoints to facilitate s...

Updated 7 months ago by Josh Levitsky

Admin Password management (MDM Command - macOS)

macOS

What The Admin Password Management feature in FileWave allows administrators to remotely change ...

Updated 7 months ago by Josh Levitsky