Troubleshooting
Technical Bulletin 2026-004: Recover FileWave Client on macOS
Scope: Recovery installs the corrected macOS FileWave Client package that matches the FileWave Se...
Apple MDM Missing Enrolment Profile
What At times, MDM may appear slow or even worse, the MDM Enrolment Profile no longer seems to b...
Clearing FileWave Client Certs
In some situations, you may want to explicitly make the server clear and revoke a client certific...
Legacy macOS zsh Background Item Notification
What the notification means After a Mac first upgrades to FileWave Client 15.3.0 or later, macOS ...
Rename a FileWave Desktop Client Safely
Renaming a desktop client in FileWave Central updates its Client Name inventory field and turns o...
FileWave Client Status Check: How to ask the client what it is doing on macOS and Windows
What Use fwcld -s to ask the FileWave Client what it is currently doing on macOS or Windows. Thi...
FileWave Windows Network Sweeper
What FileWave Windows Network Sweeper is a troubleshooting bundle for finding Windows clients tha...
PSExec as a Helper in Troubleshooting
What Microsoft PsTools includes PsExec, a remote command-line tool that can help troubleshoot a W...
Troubleshooting Windows Client Upgrade Fileset Issues
What The FileWave Windows Client upgrade fileset uses a more orchestrated process than a typical ...
Remotely Restart the FileWave Windows Client Service with PsExec
Use Microsoft PsExec to restart the FileWaveWinClient service on a remote Windows device when th...
Network Proxy, Content Filter, and SSL Inspection Troubleshooting
What FileWave components need reliable network access to the destinations listed in Default TCP a...
Using PowerShell to Remotely Check the Windows FileWave Client Status
What The Windows FileWave Client runs as a Windows service, so uptime, local changes, crashes, or...
When Does the FileWave Client Run Inventory Scans?
Inventory scan schedule The FileWave Client collects inventory at three standard times: when the ...
Troubleshooting Deployment Issues with the FileWave Upgrade Fileset
If you’re experiencing issues deploying the Upgrade Fileset to devices, the resolution steps depe...
First FileWave Client 15.1.0+ Upgrade Requires Reboot on macOS 14+
What This article explains why, on macOS 14.0 or higher, a FileWave Client upgrade from a versio...