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FileWave Kiosk for iOS/iPadOS overview (15.3+)

What

The Self-Service Kiosk is FileWave's self-service experience for iOS and iPadOS devices. It lets users browse Kiosk-associated applications, profiles, books, and other approved content without IT having to assign every item directly to each iPad or iPhone.

The newer iOS/iPadOS Kiosk experience started with FileWave 15.3, but the deployment method changed again in FileWave 16.3.0. On 16.3.0 and later, the iOS/iPadOS Kiosk is the Apple App Store version of FileWave Kiosk, deployed as a VPP / Apps and Books app.

This article focuses on the Kiosk interface and user experience after the app is installed. For deployment, upgrade behavior, and the required ASM/ABM app-license preparation for 16.3.0+, use Automatic updating of iOS/iPadOS Kiosk (15.3+) as the source of truth.

Important for FileWave 16.3.0 and later

  • the iOS/iPadOS Kiosk is delivered from the Apple App Store as a VPP / Apps and Books app
  • FileWave must be syncing with Apple School Manager (ASM) or Apple Business Manager (ABM)
  • the FileWave Kiosk app must already be acquired there if you want the transition to happen promptly after upgrade

When/Why

The transition from Technical Preview version 15.1 to the Production version 15.3 of our app signifies a major leap forward in terms of user experience and visual appeal, much like the transformation seen when comparing the Android Play Store and the App Store. In this upgrade, the primary focus has been on completely revamping the user interface (UI) to provide a sleek, modern, and highly intuitive platform that caters to our users' evolving expectations.

With version 15.3.1, the app undergoes a stunning visual makeover, drawing inspiration from the aesthetic excellence of both the Android Play Store and the App Store:

  1. Unified Design Paradigm: Our new UI design unifies elements from both the Android Play Store and the App Store, creating a harmonious blend of familiarity and innovation. This design consistency ensures that users across various platforms feel comfortable while navigating the app.

  2. Intuitive Navigation: Introduces a reimagined navigation system. Users can effortlessly explore and discover content thanks to intuitive menus, recognizable icons, and seamless navigation flows, akin to the ease of navigation in both app marketplaces.

  3. Visual Delight: The new UI is not just about functionality; it's a visual treat. Engaging animations, subtle transitions, and tastefully curated visuals combine to make every interaction with the app a delightful experience, echoing the immersive nature of the Android Play Store and the App Store.

  4. Organization Branding: Administrators can configure the organization logo and theme color for Kiosk. Use the version-specific customization workflow below; users browse the content made available to them.

  5. Responsive Design: Much like the Android Play Store and the App Store's responsiveness across devices, our app now adapts seamlessly to various screen sizes and orientations. This ensures a consistent and optimized experience whether users are browsing on smartphones, tablets, or desktops.

By transitioning to the 15.3 release of the Kiosk, with a UI overhaul reminiscent of the Android Play Store and the App Store, our app solidifies its commitment to delivering an unparalleled user experience. This transformation isn't just about aesthetics; it's a testament to our dedication to meeting the evolving needs of our users in an engaging, intuitive, and visually striking manner. As we bridge the gap between the old and the new, version 15.3 sets the stage for a future where our app continues to evolve in tandem with user expectations and industry trends.

How

Browse Payloads/Filesets

The "Browse Payloads/Filesets" screen is a central feature within the app that enables users to explore and discover a diverse array of Payloads/Filesets available for access or download. Much like the experience of browsing through the Android Play Store or the Apple App Store, this screen offers users an organized and visually appealing interface that showcases different Payloads/Filesets, each accompanied by relevant details and information.

Key components and elements commonly found on the "Browse Payloads/Filesets" screen include:

  • Company Logo: The visual representation of the company's logo, reinforcing brand identity and providing a familiar visual reference.

  • Device Information: A button leading to the "Device Information" page provides users with quick access to essential insights about specific devices, such as company details, enrollment information, verification status, and app version.

  • Payload/Fileset icon: Each Payload/Fileset is represented by icon that provides a visual cue of its content or purpose.

  • Payload/Fileset Name: The name of the Payload/Fileset is displayed alongside the corresponding thumbnail. This gives users a quick understanding of the payload's/Fileset's context.

  • Install Button: This view includes an "Install" button that users can click to initiate the installation process of the selected Payload/Fileset, streamlining the user's interaction and providing a clear call to action. If the Payload/Filesets is already installed, button will not be visible.

  • Category Filters: Users can typically filter Payloads/Filesets by Types such as "Applications," "Books," "Documents," and more. Filtering is possible by Categories (these should be configured in FileWave Central) and also by Status (Installed, Not Installed). This categorization helps users narrow down their search based on their specific interests.

iPhone iPad
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iPhone iPad

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The "Browse Payloads/Filesets" screen serves as a gateway for users to immerse themselves in the app's content ecosystem, allowing them to discover and access various Payloads/Filesets that align with their needs and interests. Its design, layout, and functionality play a crucial role in delivering a user-friendly and enjoyable browsing experience, reminiscent of the fluid exploration on the Android Play Store and the Apple App Store.

Payload/Fileset details view

The "Details View" is the screen that users encounter after clicking on a specific Payload/Fileset they wish to install or access. This screen provides comprehensive information about the selected Fileset, offering a deeper understanding of its features, functionality, and relevance. Much like the detailed view of an app in the Android Play Store or the Apple App Store, this interface is designed to empower users to make informed decisions about their installation or usage.

Key elements and components often present on the "Details View" include:

  • Fileset/Payload Icon: The icon representing the selected Payload/Fileset, serves as a visual identifier for users.

  • Fileset/Payload Name: The name or title of the Fileset, providing clarity about the content or purpose.

  • Creator Information: Details about the developer, creator, or source of the Fileset, establishing credibility and context.

  • Description: A comprehensive description of the Fileset's functionality, features, and benefits, outlining what users can expect.

  • Information: Provides information regarding when was Fileset last updated, and what is the version and size of the Fileset.

  • Screenshots or Previews: Visual representations of the Fileset's interface, content, or use cases through screenshots or short videos.

  • User Interaction Buttons: Buttons to perform actions - "Install" enabling users to initiate the desired action. Once the Install is triggered, the button will change state to show the progress of the installation. Once the installation is complete - the button will disappear, but a new field “Status” will be shown which will give final information about the status of the Fileset.

  • Return to Browse: A back button to return to the previous "Browse Payloads/Filesets" screen for further exploration.

  • Scrolling Animations: Fluid scrolling animations and transitions contribute to a smooth browsing experience, enhancing users' engagement while exploring different Payloads/Filesets.

  • Loading Animation: During data retrieval, a loading animation provides users with visual feedback, indicating that the app is actively fetching and populating the content.

  • Error Handling: Robust error handling mechanisms ensure that clear and user-friendly error messages guide users in case of connectivity issues or technical glitches.

iPhone iPad

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The "Details View" enriches the user's decision-making process by providing an in-depth look into the selected Fileset's attributes. By offering clear explanations, visuals, and relevant information, this interface ensures that users can confidently proceed with the installation or access of the chosen Fileset, enhancing their overall app experience.

Device Information view

The "Device Information" page provides a comprehensive overview of essential details about a specific device, enhancing transparency and management within the app's ecosystem. This page showcases crucial information related to the device and its integration, allowing users to make informed decisions and take necessary actions. The following information is displayed:

  • Company Logo: The visual representation of the company's logo, reinforcing brand identity and providing a familiar visual reference.

  • Company Name: The name of the company associated with the device, establishes a clear connection between the device and its ownership.

  • Address: The address of the company, providing users with a means to locate or contact the company physically.

  • Phone Number: The contact phone number of the company, offering users a direct channel for communication.

  • Email: The email address of the company, providing an electronic means of communication and support.

  • Enrollment Information: Details about where the device was enrolled, indicating the source or method through which the device became part of the app's ecosystem.

  • Last Verification Date: The date on which the device was last verified or confirmed as operational, enabling users to monitor the device's status.

  • Verify Device Button: A prominently displayed button that allows users to manually trigger a device verification process, ensuring real-time validation.

  • App Version and Build Number: Information about the version and build number of the app installed on the device, indicating the current state of the application.

iPhone iPad

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The "Device Information" page serves as a valuable tool for users to gain insights into the device's ownership, enrollment history, status, and app-related details. By presenting this information in a user-friendly manner, the page enhances user management and facilitates seamless interactions within the app's ecosystem.

Logo and primary color selection

Your FileWave administrator controls the organization logo and theme color shown in Kiosk. These are not personal-profile settings that each iPhone or iPad user changes inside the app.

  • Logo: The administrator supplies the organization image shown in Kiosk. Use the supported image formats and dimensions in the customization guide below.

  • Theme color: The administrator selects the color used for controls and accents, such as the Install button. The images below illustrate two theme colors.

  • FileWave 16.0 and later: Configure and deploy a Kiosk Policy Fileset rather than editing files on the Server. This is the route for both hosted and self-managed environments. For an iOS/iPadOS pilot device, open Client Info > Policies in FileWave Central and confirm the Kiosk policy’s Active is true. Reopen Kiosk and check the displayed logo and color; if the old appearance remains, force quit and reopen the app.

  • FileWave 15.3 through 15.5: The historical method uses Server-side settings instead. Hosted customers need FileWave Technical Support to make those Server changes; they should not attempt the self-managed Server steps.

Follow the version-matching procedure in the customization guide. Keep the Kiosk app’s deployment method separate from its appearance: a Kiosk Policy configures branding, while the app-installation prerequisites are covered at the start of this article.

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Use Setting the Primary Colour, Name and Logo in Kiosk/App Portal (16.0+) for the policy procedure and its separate historical instructions. For help with the older hosted Server method, contact Customer Technical Support.

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