TeamViewer Functional Overview

TeamViewer capabilities by platform

FileWave's TeamViewer integration provides remote-support features across several managed platforms and replaces the older Observe Client workflow. Exact capabilities depend on the TeamViewer app, operating-system version, permissions, and license. Use the matrix as a workflow overview, then check TeamViewer's current supported operating systems before deployment.

Before testing a capability, confirm that the support technician has a TeamViewer license assigned to their FileWave administrator account and the required remote-session permission. The technician’s macOS or Windows workstation needs the full TeamViewer application; managed devices need the appropriate Host or QuickSupport setup. A Yes in the matrix describes an available capability, not proof that a particular device is ready.

Functional overview

†Android screen control requires the appropriate TeamViewer add-on for the device model, along with QuickSupport and the FileWave Companion app. The user must approve the attended session. Verify control on each device model rather than treating screen sharing as proof that typing and taps are available. See Prepare Android EMM Devices for TeamViewer Remote Support.

*TeamViewer supports screen sharing on ChromeOS, not remote control. Do not design a support workflow around unofficial control behavior.

**Unattended access on Windows and macOS requires TeamViewer Host to be installed and configured, along with the operating-system permissions and policies required for remote control. FileWave Client privacy settings must also allow managed remote control without a user prompt; installing Host alone does not enable that choice. See Start a TeamViewer Remote Session for the prompted and unprompted workflows.