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FileWave Support Resources
These are tools that you will use with Technical Support to troubleshoot issues and this page can...
Customer Event Schedule
This calendar shows upcoming FileWave customer-facing events, including training sessions, office...
Professional Services & Training
Professional Services & Training provides expert help for planning, deploying, optimizing, and sc...
Windows Imaging - Import Image
What The Import Image option in Filesets > New Fileset > Microsoft imports an existing FileWave W...
Manual Licenses
You can manage software licenses manually by creating an inventory query. Select New License from...
Google Specific Considerations
FileWave supports two distinct Google device platforms, Chromebooks and Android devices. Each pla...
macOS Erase and Install Fileset (Erase Optional)
Description Upgrading macOS or performing an erase-and-install workflow both require a full macOS...
Lock Device
What You can use Lock device in FileWave Anywhere to remotely lock a managed iOS device. If the d...
Device Actions Overview
What Device Actions are the commands you can send to a device from FileWave WebAdmin. Open the th...
Android System Apps
During provisioning of devices, Android, by default, disables the built-in System Apps. This of ...
Configuring FileWave Server License
All of the settings that are used to establish the core configuration of FileWave server are perf...
Mobile Preferences - iOS / Android
The Mobile preferences are designed around Mobile Device Management for Apple's iOS/macOS and Goo...
FileWave Anywhere Overview
The FileWave Anywhere interface is an Inventory tool designed to help with quick FileWave invento...
Dashboard Warning levels and Descriptions
Problem The table below provides an overview of the information that is returned by the Dashboard...
Configuring and using the Dashboard
In FileWave Central, the Dashboard is the first view an administrator gets of their FileWave envi...
Importing FileWave Virtual Appliance - Hyper-V
FileWave's Hyper-V VMs are usually built using the latest version of Hyper-V, typically the same ...
How to Restart FileWave Components
There may be times where you will need to restart all components within the FileWave server, or j...
Apple Notarisation and Custom PKG Installers
Description Apple has introduced notarisation as a requirement for installation of PKGs on macOS ...
Windows Software Update Reporting
What Starting from FileWave version 14.7+ there is a better overview of updates that should be de...
Automated Windows OS Updates Policy
What There may be Windows OS updates that you want to simply apply without needing to create a Fi...