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FileWave Support Resources

Community Engagement

These are tools that you will use with Technical Support to troubleshoot issues and this page can...

Updated 2 months ago by Josh Levitsky

Customer Event Schedule

Community Engagement

This calendar shows upcoming FileWave customer-facing events, including training sessions, office...

Updated 2 months ago by Josh Levitsky

Professional Services & Training

Community Engagement

Professional Services & Training provides expert help for planning, deploying, optimizing, and sc...

Updated 2 months ago by Josh Levitsky

Windows Imaging - Import Image

Network Imaging / IVS Creating and Deploying Images

What The Import Image option in Filesets > New Fileset > Microsoft imports an existing FileWave W...

Updated 2 months ago by Josh Levitsky

Manual Licenses

FileWave Central / Anywhere License Reporting

You can manage software licenses manually by creating an inventory query. Select New License from...

Updated 2 months ago by Josh Levitsky

Google Specific Considerations

Playbook: Device Refresh / Back to School Manufacturer Specific Considerations

FileWave supports two distinct Google device platforms, Chromebooks and Android devices. Each pla...

Updated 2 months ago by Josh Levitsky

macOS Erase and Install Fileset (Erase Optional)

Software Updates (Apple)

Description Upgrading macOS or performing an erase-and-install workflow both require a full macOS...

Updated 2 months ago by Josh Levitsky

Lock Device

FileWave Anywhere Help Menus Device Actions

What You can use Lock device in FileWave Anywhere to remotely lock a managed iOS device. If the d...

Updated 2 months ago by Josh Levitsky

Device Actions Overview

FileWave Anywhere Help Menus Device Actions

What Device Actions are the commands you can send to a device from FileWave WebAdmin. Open the th...

Updated 2 months ago by Josh Levitsky

Android System Apps

Android

During provisioning of devices, Android, by default, disables the built-in System Apps.  This of ...

Updated 2 months ago by Jared Jones

Configuring FileWave Server License

FileWave Central / Anywhere

All of the settings that are used to establish the core configuration of FileWave server are perf...

Updated 2 months ago by Josh Levitsky

Mobile Preferences - iOS / Android

FileWave Central / Anywhere Settings

The Mobile preferences are designed around Mobile Device Management for Apple's iOS/macOS and Goo...

Updated 2 months ago by Josh Levitsky

FileWave Anywhere Overview

FileWave Central / Anywhere

The FileWave Anywhere interface is an Inventory tool designed to help with quick FileWave invento...

Updated 2 months ago by Josh Levitsky

Dashboard Warning levels and Descriptions

FileWave Central / Anywhere Troubleshooting

Problem The table below provides an overview of the information that is returned by the Dashboard...

Updated 2 months ago by Josh Levitsky

Configuring and using the Dashboard

FileWave Central / Anywhere Settings

In FileWave Central, the Dashboard is the first view an administrator gets of their FileWave envi...

Updated 2 months ago by Josh Levitsky

Importing FileWave Virtual Appliance - Hyper-V

FileWave General Info

FileWave's Hyper-V VMs are usually built using the latest version of Hyper-V, typically the same ...

Updated 2 months ago by Josh Levitsky

How to Restart FileWave Components

FileWave General Info Troubleshooting

There may be times where you will need to restart all components within the FileWave server, or j...

Updated 2 months ago by Josh Levitsky

Apple Notarisation and Custom PKG Installers

FileWave Client Enrolling Devices

Description Apple has introduced notarisation as a requirement for installation of PKGs on macOS ...

Updated 2 months ago by Josh Levitsky

Windows Software Update Reporting

Software Updates (Windows)

What Starting from FileWave version 14.7+ there is a better overview of updates that should be de...

Updated 2 months ago by Josh Levitsky

Automated Windows OS Updates Policy

Software Updates (Windows)

What There may be Windows OS updates that you want to simply apply without needing to create a Fi...

Updated 2 months ago by Josh Levitsky