Could not create the /Volumes/XYZ directory error when opening client info

Problem

Client Info may show a "Could not create the directory" error when its last Export Current Tab location no longer exists. This commonly happens after exporting to an external drive and then disconnecting that drive. The path in the message will usually be different from the example below.

Solution

Select a new export location to clear the error:

• Open Client Info for a macOS or Windows client.
• Select "Export Current Tab" on the left side of the Client Info window.
• Choose a local folder on the computer, such as your desktop.
• Select "Save".

• Close Client Info and open it again. The directory error should no longer appear.